Best Western Winners Circle

Reviews

• SM

  sharon miller

  1 day ago
  5.0
  Great room and people loved everything about it. Fantastic place to stay.
• HH

  Hope

  Oct 7, 2026
  5.0
  the staff was very helpful. the food was delicious. the rooms were super clean.
• DS

  Donny Shilengerger

  Oct 4, 2026
  5.0
  Great stay. Friendly staff. Veterans discount.
• MM

  Mitch Mckenzie

  Sep 7, 2026
  1.0
  I wrote a review just a few minutes ago and apparently it was removed or something of the sort. We were charged $500 for two nights at this hotel after the front desk informed us that we were paid until Sunday. I paid the first night and I asked and my wife asked the clerk if this was correct and she stated twice that it was. My wife and two kids would have been without a room after traveling 5.5 hours to this hotel to stay for our 1 year old nieces birthday party. The charges made the trip short and had to cancel the rest of our family trip all because you made a mistake and now refuse to address the situation. I will be leaving more reviews in BBB and LinkedIn. My friends and wife will be doing the same. We were also told that management would be contacting me the next morning and it is the next day and I had to reach out to them. They pretty much told me it was my fault after they made the mistake and now you are refusing to do anything to help the problem. The owner even sent me a email saying that it was pretty much my fault also. This was absolutely ridiculous of how it was handled and very unprofessional. I demand a explanation of why you cannot refund the other $130 for the original price that I was supposed to pay the night prior. But instead they charged me almost double for the next night after you made the mistake. Now you refuse to talk to anyone regarding the matter. If this is how you plan to be successful in your customer service then I can see why you have so many negative reviews. I also know that one negative review takes months to bring your score back up again. So I plan to have 5 negative reviews in the next 24 hours. I sincerely hope someone will contact me personally now instead of the owner stating it was my fault. I have the email and I will be posting to social media about this.
• SA

  Sadie Alexander

  Sep 6, 2026
  2.0
  The room was clean and comfortable. However, if the stay was refundable, we would’ve left as soon as we walked in the door of the lobby. We checked in about 11:30pm on 9/5/26 and spoke with Dawn who worked behind the counter. She was extremely condescending and rude from the moment I stepped inside. I walked in and asked if they had a luggage cart. Before answering, she asked if I had a reservation and what my name was. I answered. She looked at the 21+ band on my wrist and said “No, but we do have some water” in a very rude and snarky tone of voice. I don’t understand what the correlation is between a luggage cart and water…she was being blatantly condescending. At one point, I was standing silently at the desk and she stopped typing to say “Do you have a problem?” I’ve never been spoken to this way by someone in customer service. I stood up for myself and told her she was being rude and she started making excuses (“I’m just trying to be considerate”) and very unkindly and half-heartedly apologizing. I didn’t notice any other guest being offered a free water and I was not offered one the following morning. I didn’t know Best Western did that. I assume they don’t and she made that up. The woman who checked us out the following morning was very kind. I told her about what happened and she apologized on her behalf. Another member of the staff overheard and told me Dawn was rude all of the time.

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