Holiday Inn Express & Suites Heber Springs by IHG

Reviews

• UT

  Uyen Tran

  Sep 7, 2026
  4.0
  Free good breakfast
• MN

  Mike Newton

  Sep 3, 2026
  4.0
  Great bed and pillows. Disappointed that there was no coffee maker in the room and the bathroom door kdrags on the ground when opening it more than a foot. The staff was friendly and there was a good variety of breakfast items.
• KV

  Katie V

  Aug 26, 2026
  1.0
  We had stayed at this hotel before and had a very good experience, which made this recent five-night stay across three rooms especially disappointing. The property no longer feels like the hotel we remembered, and the overall cleanliness, breakfast, and customer service have noticeably declined. On our first night, we opened the pull-out sofa for our child and found Cheetos, Cheetos stains, and hair on the bedding. We had to go to the front desk ourselves to report the issue and obtain clean bedding. It was extremely unpleasant and concerning that the sleeping area had not been properly cleaned. We also repeatedly experienced problems with the new coffee machines, which produced poor-quality coffee with grounds in the cups. I reported the issue to three breakfast staff members and a front desk employee, but nothing improved. After checkout, we learned that K-cups were available at the front desk, but no one mentioned this alternative when we first reported the problem. The breakfast offerings have also declined significantly. There were fewer choices, little variety from day to day, bacon only once during our five-day stay, and no longer a juice machine. Cookies that were previously available at check-in were also gone. When my sister asked about the cookies, she was told they were only made depending on “who is working and if they want to make them.” Regardless of whether cookies are guaranteed, the response felt dismissive and unnecessarily rude. The most frustrating issue involved a disputed towel charge. I was charged for a towel stain that I do not believe we caused and contacted the hotel to question it. After my initial call, I followed up twice by email and received no response for weeks. I eventually had to contact the corporate office to get someone to address my concern, and only after that—and a third email to the hotel—did I finally receive a response. The lack of communication was extremely frustrating, particularly given that we had already dealt with a significant housekeeping issue ourselves on the first night. Individually, some of these issues might seem minor, but together they reflect a noticeable decline in cleanliness, consistency, communication, and customer service. We understand that ownership or operations can change, but those changes should not come at the expense of basic guest care. Overall, this stay was a major disappointment compared with our previous experiences. The repeated housekeeping and coffee problems, reduced breakfast offerings, dismissive staff interactions, disputed charge, and especially the lack of follow-up from management left us feeling that our concerns were not important. We hope the hotel takes this feedback seriously, because there is a significant difference between the experience we once enjoyed and what we experienced this time.
• JC

  Jessica Camp

  Aug 23, 2026
  3.0
  Smelled strange, high humidity inside the common areas and our room. Nice staff and a great breakfast with a decent price.
• RB

  Robby Blizzard

  Jul 27, 2026
  2.0
  Reserved a room thru booking.com. when we got to the room, it wasnt the one that I reserved. In a 3 day stay, housekeeping never came to the room. We had to go to the front desk to get towels and tp. There was also a pot smell at the room door. Breakfast was good. Staff was polite No coffee maker in the room, you had to go down to the lobby. One of the two for the entire hotel was broken. Ice machine on our floor was also broken and had to go downstairs for that too. Also, elevators feel like they are about to break. Definitely not worth the price that they charge. Go about 5 minutes down the road. Quality inn was half the price and 3x better. Will not use Holiday Inn again

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