Best Western Plus Castlerock Inn & Suites

Reviews

• AC

  Amber Curtis

  May 9, 2026
  1.0
  I traveled to NW Arkansas to graduate and brought my 12 year old daughter and her best friend. I booked this hotel specifically to have a pool the two girls could swim. When we checked in, I was told the pool was unusable due to a crack, and won’t be available until the maintenance is complete. No where on their website or on hotels.com shows the pool out of service. I spent way too much by booking through hotels.com due to this being graduation weekend. I spoke to the manager requesting a discount and he said I needed to contact hotel.com. I spoke with hotels.com and they stated they already paid the hotel so it’s up to the hotel to provide any compensation our trouble. This is the first time in a long time I have stayed in a best western, and I will NOT make this mistake again. If you’re looking for a place for your kids to play in a pool, this isn’t it. Today is 5/9/2026 incase the date isn’t showing in the review. Save your money, stay somewhere else.
• BK

  Ben Krehbiel

  May 9, 2026
  2.0
  Perhaps my first critical review on Google; Fri night $249 rate, wife and daughter arrived and unpacked to get early night rest, only to find no hot water for the room. Clerk was not surprised and needed 15 min to call manager for permission to change room--no thanks/too late. Management was not receptive the following morning 'we'll look into it' -- I know it's a tough business, but $249 and no hot water...don't recommend.
• DV

  debby vannier

  May 8, 2026
  4.0
  The pool was down so that’s crap!
• CL

  Carissa Lang

  Apr 19, 2026
  1.0
  The hotel staff were rude and terrible. They couldn’t accommodate an early check in for me, I was literally told they only accommodate early check in for airline guests. I have never been told I could check in a little early anywhere. The staff and the owner/operator was terrible. So rude and only cared about the airline guests. My kids couldn’t swim on a Saturday night. We also got kicked off the patio at 10pm. Absolutely frustrating. I 100% do not recommend this hotel we will never stay here again.
• KK

  Kelsey

  Mar 31, 2026
  3.0
  Good location and near a lot of restaurants. I was in 202 and the room faces a very busy street, so it was quite loud but there’s not much they can do about that. I’ve never had this experience at a hotel, but: the person in the room above me came in around 10:00 and them just walking around was so loud, and even caused my bed to shake. I had to wait for them to get in bed/leave/idk before I could sleep.

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