SureStay by Best Western Tuscaloosa Southeast

Reviews

• TM

  Trent Martin

  May 13, 2026
  2.0
  This place was okay, but did scam me out of 90 dollars after saying I put a hole in the wall which I didn’t, but I had no proof. And now I’m trying to call and ask my 50 dollars security deposit they said I was going to get back and they won’t even answer me know.
• AW

  Aaron Wade

  May 8, 2026
  5.0
  Enjoying the stay my man Huey at the front desk was helpful with all my needs the room was nice and the service plus the food was great I’ll recommend this stay anyday
• EI

  Embry Jane Imorde

  Apr 30, 2026
  5.0
  Huey was fantastic! We found ourselves in a last-minute bind, and he came through with a room without hesitation. He was incredibly kind and helpful over the phone, making the whole process smooth and stress-free. We’re really looking forward to our stay!
• EP

  Eddie Purse

  Apr 20, 2026
  5.0
  I had a very good stay this past weekend, rooms were cheaper compared to other hotels in town. Breakfast was great, I loved the bacon and danishes that were available. And ZaCaria went above and beyond making sure we had extra sheets and pillows for our room when we requested. Thank you guys for the wonderful stay!
• IM

  India Maton

  Apr 20, 2026
  1.0
  Upon booking 2/3 rooms the man who claims to be the owner was very rude. As we were on the phone reserving the room he was telling me that his payment system was acting up and a payment for one room was applied. I proceeded to tell him that I just received 2 payment notifications via my phone and he goes to tell me hes not interested in that and I swallowed my tongue because I realized he was overwhelmed I guess. In the end we confirmed everything and we are booked . Here comes time to arrive he calls our phone telling us that we didn’t make a payment and that rooms are almost booked when we have proof of payment. In my defense respectfully I go to tell him that I tried explaining to him of my payments notifications previously and he instantly goes off the handle and says to me get another hotel I don’t need yo energy and cancels our rooms, agreed No problem. However customer service before arriving was terrible I do not recommend. FYI best western corporation will not support their customer complaints. Probably explains his ignorance.

Frequently Asked Questions About SureStay by Best Western Tuscaloosa Southeast