Best Western Troy Inn

Reviews

• CC

  Carol

  5 days ago
  2.0
  We stay here a lot, it has always been just great, yesterday we arrived and the girl working the front desk was in the back room, when she came out she said she was on the phone with her mother. We checked in, went to our room and the key cards didn’t work, then when we finally got into our room it wasn’t what we reserved, I went back and told her we were supposed to have a king, she said no kings. We ended up taking the room, it smelled musty, the toilet handle didn’t hardly work and this morning my key my had stopped working again. I tried discussing it at front desk again this morning, but the woman wouldn’t even look at anything and obviously wasn’t interested. I do reviews a lot because we travel a lot and I use reviews to pick where I go. I can promise we won’t be back here. I was very very disappointed because we’ve been here so many times and I’ve always enjoyed it.
• RD

  Rosalee Davidson

  Oct 11, 2026
  5.0
  Check-in was seamless. The room is a little outdated but clean.
• MP

  Michael Prichard

  Oct 8, 2026
  5.0
  I came to Troy for a week to spend time with my 6 year old son, and the two of us stayed at the Best Western. Perfect choice. It was near his school, the staff were all nice to him, and he loved the breakfast and pool. I work in the hotel industry, and I've seen a lot of modernizations over the years, but this BW I would say is a perfect "classic " hotel. It maintains those elements that I love about hotels.... the little bottles of shampoo, the plastic ice bucket, the waffle iron in the breakfast area. Keep these touches for sure. That's not saying it's out of date. The TV was easy to use with my Roku and Nintendo switch, the internet was excellent, etc. I would say this place is just right.
• AW

  amy walker

  Sep 22, 2026
  2.0
  Room musty, sheets soured, carpet wet.
• BB

  B Barcelona

  Aug 16, 2026
  3.0
  Room was great, receptionist was nice, but the lady serving breakfast was not. She was at a table playing a game with the volume on loud. My husband and I were the only ones down there(about 7:30am). I sat down in a chair and it had syrup all over it (I stuck to the seat) when I got up I noticed it all over the floor as well. My husband grabbed a coffee cup for juice when she spoke up and said "that's the wrong cup you need to use a juice cup". He apologized. He grabbed a bowl of cereal and took a bite and the milk was bad. He got up to dump it and asked if he could pour the milk in the sink that it was bad " she said that milk ain't bad" and didn't get up so he had to take it to the bathroom to pour out the milk instead of dumping it in the trash. After he walked out she got up sniffed the milk and said "that's milks fine" and sat back down.

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