Holiday Inn Express Montgomery - East I-85 by IHG

Reviews

• MM

  M M

  Aug 23, 2026
  1.0
  "WARNING" I would rate this Hotel a zero. Therefore, if you are looking to stay overnight or a longer period of time, it is my personal advice not to book this hotel at Holiday Inn Express I-85 East, Montgomery, Alabama 36106. Upon, my arrival on August 15, 2026, after booking well in advance of 15 days it was a horrifying experience to say the least. Mind you I am a Silver Elite Member at the IHG Hotel Group, and upon arriving the front desk employee's hygiene was very noticeable, along with fingernails that appeared as though he had left a previous job working at a mechanic shop changing oil and auto repairs. After being given a room on the 1st floor, and last room at the exit door next to a business occupying same space as hotel it was totally unacceptable! The room to my surprise, after pulling back dingy sheets there were stains and make-up residue, room hot and humid, no air conducting running with carpet and lounging chair visually filthy. Immediately, expressing room conditions I was given another room, upstairs on the 2nd floor with the elevator "out of order", a flight of stairs unbearable to walk at almost 80 years old it was totally mystifying. After this ordeal, I requested monies be refunded and an immediate room cancellation emailed to me before leaving the site. I was told by the front desk that room had not been charged only a hold. However, after calling my Bank I was told hotel had indeed charged my card and an immediate merchant dispute was submitted. This experience is one you may not want to encounter, being charged nearly $200.00 per night stay, unsafe environment, people constantly coming in and out on a regular basis, smoking what smelled like contraband, and dressed in unseemly attire. If, you plan to book a room at this hotel you are doing so at your own RISK!!
• AJ

  Amber Jones

  Aug 22, 2026
  5.0
  I had a wonderful experience at the Holiday Inn! The room was perfect, clean, and comfortable, and the location was absolutely ideal—close to plenty of restaurants, food options, and grocery stores. I especially want to recognize the front desk lady who helped me on August 22nd around 3:00 PM. I’m so sorry I can’t remember her name, but she was super sweet, friendly, and incredibly helpful. Her amazing customer service really stood out and made my stay even better. Thank you for such a great experience! I would definitely recommend this Holiday Inn and will happily stay here again!
• SF

  shanoya francis

  Aug 10, 2026
  1.0
  I am writing to express my disappointment regarding the way I was treated by the manager, Sham, during my check-in. When I initially arrived, I was being assisted by a very nice woman at the front desk. During the check-in process, I provided two forms of identification my military ID and my state ID. I recently got married, which is why the names on my identification and payment card are different. While the woman was assisting me, Sham was standing near the door and repeatedly peeking out and staring at me while I was checking in. I immediately felt uncomfortable because I did not understand why I was being watched in that manner. When it was time to make my payment, the transaction was declined because my card was temporarily locked. I explained that the card was temporarily locked and that I would unlock it right then so the payment could be processed. Sham then came to the front desk and told me not to use Apple Pay and to provide my physical card. I was confused by this because I had not attempted to use Apple Pay in the first place. He asked to see my card, looked at it, and gave it back to me. He then asked for the card again, looked at it a second time, and returned it, stating that the name on the card did not match my identification. I explained that I had recently gotten married and that my husband was also present and confirmed this. I then provided my military ID, which matched the name on my payment card. At that point, I told Sham that I do not scam people because the interaction was making me feel as though I was being treated suspiciously. He responded, “I didn’t say that.” While I understand that he may not have directly accused me of anything, the way the situation was handled and the manner in which he communicated with me made me feel as though I was being treated like I had done something wrong. My concern is not that he verified my identity or payment information. I understand that businesses have procedures they need to follow. My concern is how he communicated with me and how the situation was handled. From the moment I arrived, I felt as though I was being watched and treated with suspicion. The interaction became extremely awkward and uncomfortable when a simple explanation about my recently changed name could have resolved the issue respectfully. Customers should be treated with professionalism and respect, especially when there is a reasonable explanation for something as simple as a name difference after marriage. Sham should seriously consider improving the way he communicates with customers because you never know what someone may already be dealing with or how your behavior may make them feel. I am requesting that corporate review this interaction and address the way I was treated. I hope future customers are treated with more professionalism, courtesy, and respect.
• KB

  Kayla Beckworth

  Jul 30, 2026
  1.0
  I was originally going to write a glowing review of this hotel's customer service when I recently had to cancel a reservation with them. I had called to explain the situation and they advised that they would cancel my reservation without the penalty typically included when booking a non-refundable room. I was grateful for that offer, and went on about my day. Imagine my surprise when I checked my credit card the next day and discovered that they had in fact charged me anyway after telling me they would not. My issue is not with being charged as I expected that initially. My issue is with the hotel stating that they would not charge me, but then charging me anyway. This would not have been an issue at all if they had just been honest on the front end. I will not make the mistake of booking with this hotel when I am in Montgomery again as I will not stay with a hotel that is willing to engage in dishonesty.
• LS

  Lucilo Sandoval

  Jul 24, 2026
  1.0
  If you want your property stolen off the parking lot and have the hotel staff to look at you like you crazy and tell you they can't do anything about it, then this it the perfect hotel for you!

Frequently Asked Questions About Holiday Inn Express Montgomery - East I-85 by IHG