SureStay Plus by Best Western Mobile I-65

Reviews

• HC

  Holly & Justin Collins

  Aug 12, 2026
  5.0
  Decent hotel front desk ladies were nice Heather and Sandra very very helpful and friendly. Beds are super comfy and the bathrooms were nice and clean. Breakfast is great you just have to get down there early enough to get some before the greedy guests get to it. 10/10
• TC

  Teyona Cofer

  Aug 3, 2026
  1.0
  They never gave me my deposit back… I will be up there with the cops because that’s theft. Either I get my deposit back through cash or dropped back into my account. I left it alone for a couple of days just to give y’all the benefit of doubt. And then they keep saying they sent me an invoice of the deposit being put back into my account but they didn’t and my bank account literally sends me notifications when stuff hits my account, I don’t like that scamming stuff.
• LP

  Linda P

  Jul 24, 2026
  1.0
  This place was disgusting! The website says smoke-free property.But the first room I was given the whole floor smell like smoke in marijuana.The sheets were stained and had pet hair. I went downstairs for a second room to try and get clean.Sheets and the second room had stained sheets as well. I didn't get in until after midnight so I was tired.I slept fully dressed with my peacemaker on the bedside table. The back doors weren't secured , anybody could just walk in.
• SS

  Sierra

  Jul 5, 2026
  1.0
  I would rate this place a -100 if I could, this was the worst experience I’ve ever had being anywhere!!!!!! I had traveled all night, trying to find a room and Everything was booked so my son and I finally find a room here I should’ve known it was bad when I opened the doors and the cops were there. So I get into the room the bed had really old ripped sheets and stains, but I tried to make the best of it and just go to bed cause it was 3 AM. I wake up to something biting me I turn on the light and there’s bedbugs crawling on my pillow!!!!! I immediately woke my son up and we leave the front desk. Did not want to refund my money saying after 3 hours no refund seriously you have bedbugs that bit me!!!!!!!!. They also did not want to refund me for the next night that I booked at 3 am so I wasn’t even staying the next day no way!!! so they stole $200 of mine for a dirty room with bedbugs. Then the lady downstairs is gonna say that I can’t see bedbugs with my eyes like there isn’t one crawling all on my pillow. The situation caused me so much stress I ended up in the emergency room with a swollen eye. I am beyond pissed off at this property and nobody should rent from here EVER!!!!! You have been warned!!!!!!!
• NM

  Nicole Maranto

  Jun 27, 2026
  1.0
  We was given Rm 232. The bed sheets had stains, pubic hair, smelled like weed. Bathrooms unclean. Gave us another room,216, same thing minus the weed smell. Elevator nasty, hallway nasty. The worst best western i have ever been to since we didnt stay not even 15 minutes. I reported them and they recharged me for the room after supposedly refunded me. I went back and they said they reimbursed me again. Well i hope so because its not showing a credit on my banking!!!!!!

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