Candlewood Suites Mobile West - I-65 by IHG

Reviews

• LL

  lovesickforone

  Sep 25, 2026
  5.0
  Loved my two two days at Candlewood! Josh was especially pleasant and welcoming our first night! Rooms were immaculate and I loved the lovely pool! Would definitely come again and I highly recommend!
• JL

  John Lee

  Aug 20, 2026
  1.0
  My confirmed and prepaid reservation was canceled on the day of arrival so the hotel could accommodate a Navy contract booked after my reservation. I was relocated to a different hotel (without my permission) that was not comparable and did not fit my needs. To make matters worse, the sales manager never returned the follow-up call promised, and the 25,000 IHG points they offered as compensation were never credited. If you want confidence that a confirmed reservation will actually be honored, I would look elsewhere. Very disappointing experience.
• JM

  Jessica M

  Jun 20, 2026
  2.0
  I was really glad to be with my family, and I understand that some of the circumstances during our stay were outside of anyone’s control. That said, there were a few things that I believe can be improved moving forward. We had to wait for our room to be cleaned, and when we finally got in, the trash can was still full. The shower had two shampoos but no body wash, and the lobby had quite a few flies — some even made their way into the coffee machine — likely because the back door stays propped open for long‑term guests. I also noticed a guest’s dog had an accident inside, and the owner didn’t clean it up, which was disappointing. I know this is a newer hotel, only about six or so months old, and there’s a lot of potential here. With stronger management presence and more consistent staff training, I think the overall experience could improve significantly. On a positive note, the young woman at the front desk — I believe her name was Anastasia (sorry I'm bad with names) — was an absolute delight. Her kindness and professionalism really stood out and were genuinely appreciated.
• FB

  F Benton

  May 31, 2026
  4.0
  I love the area the hotel is located in. Each time I've stayed, the staff has been nice. It's a brand new hotel, I think it opened either, the end of January or the end of February 2026. Have stayed there a few times but this time there were stains on 2 of the pillows and I don't like the fact you can't sign into any of your streaming platforms.
• RP

  River Park

  May 1, 2026
  1.0
  They overbooked the rooms and did not provide any prior notice. When I arrived at the front desk to check in after 5 p.m., I was simply told “no rooms available” without any explanation, and they stated that it was not their responsibility. When I raised a complaint, a staff member responded with a dismissive “goodbye,” almost as if mocking me, and the manager I spoke to over the phone maintained a cold, strictly formal tone throughout, offering no real assistance. This experience completely ruined my trip to Mobile. What upset me most was not just the overbooking itself, but the unprofessional and disrespectful way the staff handled the situation.

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