Holiday Inn Express & Suites Birmingham - Inverness 280 by IHG

Reviews

• BS

  Brennan Sweeney

  1 day ago
  5.0
  I traveled into Birmingham as a first time visitor from Canada with my friend for a music festival. Due to flight availability we arrived on our first day around 9am after a full night of travel - we were going to drop our bags off and accepted it would be a tiring day before check in time. Debra at the front desk (apologies if spelling is incorrect) miraculously helped us with an early check in which gave us time for a much needed nap and we started our vacation on such a positive note (for any future guests reading this early check in isn’t guaranteed but it was such a nice gesture and impact on our trip I had to mention it) ! The remainder of the stay went amazingly well too - rooms are really clean and comfortable, great a/c, comfortable amenities. The front desk staff is really welcoming and helpful anytime of the day. They really make you feel comfortable, safe, and that they’re happy you chose their hotel. There’s a nice little store with drinks and snacks and heatable food items which is simple and convenient to charge items to your room from the front desk and the provided microwave and fridge in room are super convenient as well! The complimentary breakfast is great too! As a fully grown adult I still was amazed at the automatic pancake machine as a marvel of modern day engineering and the biscuits and sausage gravy were an awesome southern addition to the a lovely breakfast spread including eggs, bacon, toast and yogurt etc. There is a what a burger, Panda Express and gas station convenience store within walking distance and uber pick up from the hotel was also a breeze. All in all I would wholly recommend booking this hotel as a great home base if you’re in the Birmingham area. I work in luxury hospitality as a career and the team here does a great job. Please check them out !
• BS

  Bill Smith

  5 days ago
  5.0
  I would like to personally thank general manager Valerie Christian. She was very kind and went above and beyond to help us during our stay. I can’t thank her enough. Thank you again Valerie. Bill Smith
• LH

  Leilani Heisler

  6 days ago
  5.0
  Kayla (KJ) was superwoman! I've worked in fast paced/quick thinking environments and it is hard to find people who have the natural talent and skills to stay hospitable in these moments, and she did it flawlessly during check in and then showed up super welcoming the next morning again. The breakfast and room were also a great experience. Thanks!
• SS

  Santanna Sharp

  Sep 26, 2026
  1.0
  The location seemed fine. The front desk worker was nice, but the hotel was gross. The first room we went into didn't finish getting cleaned, so we asked to move. In the second room: there was so much hair and nasty on the floor, the walls were nasty, and it just felt gross to touch anything. We do not plan to stay here again if we can help it.
• MK

  Marius K

  Sep 10, 2026
  1.0
  Congratulations. Your Birmingham, Alabama property has achieved something rare: it made Platinum Elite feel like a participation trophy printed on cheap paper. I booked through the IHG app. Platinum Elite. The part where a human is supposed to look at the screen, say welcome, and ask whether I prefer the 500 bonus points or the complimentary snack. That conversation never happened. When I brought it up, I was informed the points “go automatically.” How convenient. How automatic. How completely unlike every other IHG stay I’ve had two or three times a week. The welcome I received instead was a wall of arrogance and blank stares from staff who appeared personally offended that a guest expected the benefits printed on the program they advertise. I requested an accessible room – shower only, no bathtub – because a week earlier in the same hotel I nearly broke my neck slipping, thanks to a problem with my left leg. My app profile is set for first-floor / ground-level rooms. I was first assigned a second-floor room. When I asked for an accessible room, the person at the desk did not appear to know what the words meant. I was then given room 308. Room 308 is not accessible. It is a standard room with all the usual opportunities to fall. When I returned to the desk and asked to speak with a supervisor, I was told there is no supervisor. Delivered with the kind of look that suggests I had asked for the keys to the presidential suite and a personal butler. IHG chat produced the usual digital shrug. I took the room. I did not make a scene. At 03:00, when I needed to check out, the reception was empty. I waited. I called out. Nothing. The night shift had apparently also gone automatic. This property is an embarrassment to the brand. The staff performed at a level that would not qualify them to hand out towels at a truck-stop shower. Platinum Elite meant nothing here except a reason for people to look down their noses. I will not return to this hotel. After this performance I am seriously considering whether the IHG app and Platinum Elite status are still worth keeping on my phone.

Frequently Asked Questions About Holiday Inn Express & Suites Birmingham - Inverness 280 by IHG