avid hotel Auburn - University Area by IHG

Reviews

• BH

  Bob Hatzo

  3 days ago
  2.0
  Don't like the ambiance, sort of Motel 6 without the glamour. No coffee maker in room, no comfortable chair to sit in. Sort of an upscale dorm room.
• JY

  Joy Yun

  May 12, 2026
  4.0
  시설은 깨끗하고 좋은데 방이 좀 작아요. 주변에 식당과 주유소 등 편의시설이 많아서 걸어서 갈수 있어서 좋습니다. 조식은 기대하지 마세요.
• BB

  Brandon

  May 7, 2026
  1.0
  Update: iHG corporate told me to file a claim with my credit card company because this hotel won’t even call them back…Do yourself a favor and never stay here! We booked a room using the iHG app (like we’ve done at hundreds of other places) a couple of hours before we would arrive. We got confirmation and drove into town only to find out that they had plenty of available rooms they just weren’t clean and no one was there to clean them. The lady checking us in could not have cared less. It was 11 at night and there was plenty of time for them to call and tell us that there was not a room for us before we drove there. On top of that, the lady told us that she would cancel the reservation and that the card would not be charged. No sorry, or any type of customer service at all. So we went to the Tru by Hilton like we should have from the start. Now on top of all of that, I’m going through my credit card statements and my card actually was charged with no refund given.. I’ve call three different times between the 1800 number and actually hotel and get the same story that someone will call me back in 24-48 hours to process a refund and that’s been going on for a week.. DO NOT WASTE YOUR TIME STAYING HERE (or trying to), they’re running some sort of overbooking fraud trying to steal money from people they turn away because they apparently never clean rooms (judging from the other reviews I wish I would have read beforehand)
• GO

  Greg & Melanie Owens

  Apr 26, 2026
  5.0
  We stayed here a night while traveling. We found the staff to be extremely friendly, respectful, and willing to do whatever necessary to make you have a pleasant stay. The room was clean and good sized. A surprise was the housekeeping staff.. they were very welcoming and accommodating. Breakfast was nicely set up and fresh coffee a plus.
• CB

  Chad Beibide

  Feb 28, 2026
  1.0
  Upon arrival at 9pm after booking online well in advanced, they let us know that rooms would take a bit longer to be ready due to staffing issues. They told us it would be a 20 minute wait at 9pm, but it is now 11pm and multiple other families are waiting in the lobby with all luggage along side us as we still do not have a room more than 2 hours later. Staff is kind, but nonetheless unable to provide the basic service that we had all payed for. Additionally, they are only offering a 10% discount for those people whose rooms are becoming available after long waits in the lobby. While the facilities are nice, clean and new (can only speak to the lobby), I cannot reccomend anybody book this hotel. Paying more for a hotel that is able to offer a room is better! I hope that the management is able to better set expectations with staff and future customers or I do not see IHG wanting to continue the relationship with the current leadership of this location. They did have free pizza while we wait in the lobby!

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