Holiday Inn Express & Suites Alabaster by IHG

Reviews

• TM

  Thomas Marischen

  Aug 18, 2026
  1.0
  Used to be my go to spot when we drove to Florida from St. Louis. The rooms have noticable gotten old and not nearly as well kept as it has been in the past. All that I can look past but what happened I can. t. We arrived a bit latter in the evening and we were heading straight to bed. My wife and daughters complained almost immediately of a mold type smell that caused them to cough. My wife swore it was our bed. We'll it was the bed. It appeared to have a large brown stain all along the side of the mattress into the top. It appeared to be fecal matter that was poorly cleaned or thrown out. I notified the front desk and the gentleman insured me they would take care of the mattress and the stay. We'll fast foreword a few days and we were told since we went through a second hand site they will not be covered. The female I spoke with on the phone was rude and told me I was wasting my time. I asked for a callback from a manger which never came. Called back again and got the very rude female again. She blew me off and ultimately hung up on me. Im posting the pictures now that its obvious the hotel will not address the problem. If you are in Room 211 check the mattress.
• AA

  Alana

  Aug 1, 2026
  3.0
  The rooms have a huge area that could have a couch. Other than that for the price good quality hotel!
• JP

  Jack Armstrong PH.D

  Jul 23, 2026
  1.0
  $218 was way to much for a hotel room at 9:30 at night
• EB

  Emily Braid

  Jul 17, 2026
  2.0
  No coffee makers in room. I have to go down to the lobby to get coffee
• RH

  Robert Hogancamp

  Jun 30, 2026
  3.0
  For being a newer hotel it is well USED and not well put together. The breakfast was not good and the people working it didn't care when things were out or if the pancake maker was working or not.