Holiday Inn Express & Suites Lubbock Southwest - Wolfforth by IHG

Reviews

• JW

  J Williams

  Dec 11, 2025
  1.0
  If I could give this hotel zero stars I would! Worst hotel experience! Front desk woman was not even at desk to check people in. She took her time getting to us standing in line 3 customers deep. The older Hispanic woman with gray hair looked like she absolutely hated her job! She complained to me about her rough day and how long she had been up. I drove hours and was so tired like many hotel guests. She was rude, very slow, and not at all friendly. She has no people or good customer service skills and shouldn’t be working the front desk. She makes people wait for minutes because she can’t handle more than one person. Forget about getting any kind of help once you’re checked in. She needs to seriously retire or get a job in housekeeping. This is by far the worst hotel I’ve ever stayed at for customer service and rooms! Unpacked in first room, not realizing there was no phone and no TV remote. I left to go to the store and came back an hour later and no extra TV remotes in entire hotel. Can’t turn TV on or change anything without remote. Even Motel 6 has a working TV. I had to go down to front desk 4 times because she could never leave and attend to the hotel guests already here. One employee was here that’s it. I’m standing in the hallway because she said she was coming upstairs. She never came up, i had to go to her again and wait in line like school children. You can forget about getting anything brought to room. Also couldn’t log into free WiFi because my room number and last name didn’t exist. Used phone to call 3 times and phone was broken. The rude front desk woman did not care about the already checked in guests. She was bothered when anything was wrong and only focused on checking in new guests. Got a 2nd room and it was worse! More rundown and dirty than the other room with missing amenities. See pictures taken Dec. 2025. Not worth over $50 for this room. Location is hard to find in the dark. Bad reviews are 100% correct! Checking in took a long time and only one person at desk after 3pm. Room was beyond disgusting and needs serious repairs and cleaning. I seriously considered sleeping in my car, instead of this deplorable room. This is the worst Holiday inn express I’ve ever stayed at in USA. The shower head hasn’t been cleaned ever. It was so disgusting and I wouldn’t feel safe standing under water coming out onto my skin. You will regret wasting your money at this overpriced hotel. Holiday inn express was my favorite chain until this nightmare hotel. Stay away from this particular motel rooms. I was in 2 different rooms in one evening and both had issues and were filthy. The dirty bed linens made me itch all over my legs. I’ve never had this happen before at a hotel. I even take an antihistamine. Beds were squeaking every time I moved or turned over. Didn’t get any sleep! Look at pictures taken in 2 different rooms, they don’t lie. There’s only 2 lamps in the entire room. None of the light switches work. No overhead light at all when you walk into the dark room. 10 mins after arriving in room I got red itchy thighs and itching all over body. Pretty sure from bed bugs! Not making any of this up as pics speak for themselves. The air conditioner is extremely loud and not the white noise sound. Toilet is extremely low to floor. Not making any of this up. I didn’t want to stay the night, but it was $100 and I was too tired to keep driving. Warning: stay away from this particular hotel! Would not stay at this hotel ever again even if it was free! Any Lubbock hotel is better than this 1 star motel. Lastly, curtains are off hooks and won’t stay closed to keep light out. I wouldn’t spend my time or waste it writing all this, if it wasn’t true. Want to warn future guests. Read all the reviews and look at pictures. No matter the price or deal, do not stay here!
• MW

  Michael Ware

  Nov 14, 2025
  1.0
  Made reservations through the IHG app, app showed a king suite with an additional living area with a full size couch and a hot tub in the room. On arrival hotel still has broken windows, the lobby smelled horrible, went to my room and yes it had the hot tub which was running on its last leg. Pump was making a horrible noise, the stopper was broken and letting out water, there was no additional living area and there was a single chair not a full size couch. Side door was constantly being propped open with a rock. I would not recommend this place to anyone and I am very disappointed in IHG for allowing this hotel to rip customers off with their false description of rooms and lack of professionalism and lack of security of their quest! I arrived at 630pm and checked out 5 hours later. Sleeping in my car was better than the room.
• BS

  Bradley Stinchfield

  Nov 11, 2025
  5.0
  Miss Lisa at the front desk made this stay better front the jump she was positive and friendly and so accommodating
• SW

  S Wags

  Oct 15, 2025
  3.0
  Rooms tired and worn but understand it will be renovated in the near future I'm sure after college football is over. My shower head was so clogged from mineral buildup couldn't take decent shower. People are great and room was pretty clean. Breakfast area spotless and hostess was wonderful.
• JW

  Jean Wilkes

  Oct 9, 2025
  1.0
  As we entered the hotel, we noticed most of the windows were broken. We were told there was a tornado, with hail, that came through a few months ago and the windows have not been replaced. We proceeded to our room and found the door blocked open with the safety latch. When we asked the front desk about that, she said it was not usual and blamed it on housekeeping. Not to be deterred, we spent the night and enjoyed the usual breakfast items. While packing up, my husband's leg found a metal bar from the bedframe and spent a few minutes trying to stop the bleeding (yes, he has thin blood) while I took a shower. No soap, not shampoo, no body wash. The bottles were there; just empty. Good thing I brought my own. Finally, as I was drying my hair, the dryer started making a screeching noise so I tossed it out of my hand as sparks were flying. I unplugged it and we told the housekeeper via a translation app on her phone. We also informed the front desk and she took notes and apologized. We prefer IHG hotels and esp Holiday Inn but not this one. If I could have given it a 0, I would have. I strongly feel it is unsafe and would not recommend staying. We won't be back to this one.

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