Business Details
About
HotelTru by Hilton
We're a half-mile from Sikes Senter Mall, casual dining, and Midwestern State University. Free breakfast and our 24/7 market have cravings covered. Check out our fitness center and outdoor pool – or hit the walking trail at Sikes Lake, just beyond our doors. Free time's full in our lobby with board games, fresh coffee, semi-private alcoves, and free WiFi.
Location
Tru by Hilton Wichita Falls
2681 Plaza Parkway, Wichita Falls, TX
76308, United States
Hours
Reviews
4.3
430 reviews
5 stars
288
4 stars
62
3 stars
28
2 stars
15
1 star
37
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the friendly and helpful staff, noting their courteous service during check-in and throughout their stay.
Cleanliness
While some guests reported clean rooms and common areas, others experienced issues with housekeeping, including unclean beds and bathrooms.
Parking Issues
Multiple reviews highlighted limited parking availability, with guests often needing to park far from the hotel.
Breakfast Quality
Guests generally enjoyed the breakfast options, noting variety and quality, although some found it lacking compared to expectations.
Customer Service Concerns
Several reviews mentioned poor customer service experiences, particularly regarding check-in issues and handling of complaints.
- KJK Jones6 days ago5.0This was a staycation for my family. We really appreciated the friendly and helpful staff! Even through the busy holiday season, they took the time to still be gracious and kind! Will definitely be back! Thank you.
- DMDebbie MikowskiDec 2, 20253.0Nice friendly front desk and kitchen staff. I didn't interact with maid service but I'm sure they also are nice and friendly. Twice before arriving i asked for a Clean room. Didn't quite get that. Pictures attached. Room 402 if you stay there. The room was located in a great area that was quiet. Also, I have stayed in pet friendly hotels in the past many times but never have I seen so many dogs walking with their owners in the hall, coming off the elevator, on the stairs, in the lobby. It was a lot . I don't have anything against dogs per say but I'm not crazy about having them in my living quarters at that rate. I literally felt like I was at a pet hotel for an upcoming dog show. When I mentioned it to the front desk lady she politely told me they cannot discriminate against anything or anyone. No boundaries. If you are okay with the aforementioned then you will have a nice stay. Not my cup of tea.
- FYFatima YaqoobNov 27, 20255.0Well done 👍🙂
- PBPamela BlankenshipNov 15, 20255.0Room was very clean. Staff was friendly and very helpful. Only draw back is the parking. I had to park in another lot across the street from the hotel. It was 11:00pm and dark out.
- LDLucy DangerfieldNov 9, 20251.0I had an issue with the reservation which got worked out but I was NOT a fan of the way Jessica spoke to me. The other people at the front desk were really professional though.
Frequently Asked Questions About Tru by Hilton Wichita Falls
What are the check-in and check-out times at Tru by Hilton Wichita Falls?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Tru by Hilton Wichita Falls offer free breakfast to guests?
Yes, free breakfast is available for all guests.
Is Tru by Hilton Wichita Falls pet-friendly?
Yes, both cats and dogs are allowed at the property.
Are there any accessibility features at Tru by Hilton Wichita Falls?
Yes, the hotel offers accessible parking, an accessible elevator, and an accessible pool for guests with mobility needs.
Does Tru by Hilton Wichita Falls provide free WiFi and business amenities?
Yes, free WiFi is available in public areas along with free access to a business center.
What parking options are available for guests at Tru by Hilton Wichita Falls?
Self-parking is available for free at the hotel.
Is there an outdoor pool at Tru by Hilton Wichita Falls?
Yes, there is one outdoor pool available for guests to use.
What can guests do nearby Tru by Hilton Wichita Falls for leisure or dining?
Guests can visit the nearby Sikes Senter Mall for shopping, enjoy casual dining around the area, or explore the walking trail at Sikes Lake just beyond the hotel.
Are there other hotels close to Tru by Hilton Wichita Falls for visitors considering different accommodations?
Yes, nearby hotels include Home2 Suites by Hilton Wichita Falls and Homewood Suites by Hilton.
Can guests find medical services near Tru by Hilton Wichita Falls?
Yes, several medical centers are nearby such as Mark A. Workman family practice, The Pain Rehabilitation Group of Wichita Falls, and Maplewood Ambulatory Surgery Center.