Holiday Inn Express & Suites Wichita Falls by IHG

Reviews

• MF

  Mi Familia

  Nov 12, 2025
  1.0
  Nightmare 4 hours Sleep. My kids arrived around 2:00 a.m. on July 28, exhausted and needing rest before continuing our trip early the next morning. Unfortunately, our stay turned into a nightmare. 6 poking metals were on the base of the 2 beds. Not expecting that we woke up at night banging into these and they sank deep into my kids skin leaving marks which are still there today.No one expected that there. We immediately reported the issue to the front desk, who asked us to send pictures. The manager later responded only after we contacted IHG directly and promised a full refund. Months later, as of November 12, we still have not received any refund for the stay or for the medical expenses (even though our insurance helped reduce those costs). All doctors expenses were sent and records with photos as well. After initially responding, the manager stopped replying to emails altogether. To make things worse, the breakfast options were not as advertised—no oatmeal, no pancakes, and overall poor service. We’ve stayed at many Holiday Inns over the years and have never experienced this level of neglect or lack of customer care. After reading other reviews, I realize this manager conveniently ignores his many 1-star and 2-star reviews, unfortunately be advised you'll be paying in full for all our expenses. What a shame.
• RM

  Rachel Moore

  Nov 8, 2025
  5.0
  They are always very accommodating to us and the staff is always super friendly. Breakfast is five star.
• SP

  Sam Powell

  Nov 2, 2025
  5.0
  Very well kept!
• RN

  Robert Nunez

  Oct 20, 2025
  1.0
  I was very disappointed and ashamed of that hotel, even though it was being remodeled, it was not clean. It started even when you drove in the bricks were all broken in the front and the lobby look like it hadn’t been wiped down or vacuumed even the elevator had smudge prints the whole time we were there nobody ever cleaned it. The hallway was full of debris And so was the room where you get ice and had the vending machine our door to our room look like somebody had kicked it in. It was cracked then I had to go downstairs and ask if we were gonna get fresh towels in our room was gonna be clean for the day after we had been gone all day and the front desk said you had to request that and I said that I had plus I am a Holiday Inn vacation member and she did send somebody to the room which was nice, but I will not stay in that hotel again it is a disarray mess and we paid regular price when we should’ve got a discount because we are members and every time I called the eye HG or Holiday Inn Number So that I could get a discount that was the whole reason why we stayed at the Holiday Inn and nobody could tell me how to use my points , so no, I would not recommend this hotel
• GR

  Greg Read

  Sep 28, 2025
  5.0
  Well after reading the reviews we were pleasantly surprised. Yes the hotel is under going a renovation and there was little disruption to our stay . We had a renovated room , very tasteful and spotless. With a view over the lake at the rear , a pleasant outlook. Breakfast was the best we have had on our 5 week travels through the USA , cereal, fully cooked breakfast, toast , fruit and muffins and cinnamon buns. I fine to stay here during the renovation, once it’s completed it will be a gem . A little tricky to find the entrance road when approaching from the west however Apple CarPlay sorted it . Would stay here again , great value .

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