Holiday Inn Express & Suites N Waco Area - West by IHG

Reviews

• LL

  Lucas

  4 days ago
  5.0
  We stop here every time we drive thru to San Antonio. Consistently clean and the staff remembers us which is nice. Breakfast is always good.
• RP

  Roshni Patel

  Mar 31, 2026
  5.0
  overall great experience, good breakfast options.
• JJ

  James

  Mar 16, 2026
  2.0
  Worst experience I've had at any hotel/motel in years. 1st I arrive check rates told $109 a night ask about pet deposit/fees told $25. I think ok not bad. Then asked about veterans discount. Was told they do that so I agree. He puts in info and I'm told it's $157 I asked why so high then he tells me it's $25 per pet. (I had 2 small dogs with me.) So I let him know that I wanted to check online see if I can get better rate. I check and it is about the same so I go back in 15 min later and tell him to check me in. So he does so. And now tells me it's $186. I asked why and he tells me the price fluctuates. I have never in 30+ years have had that happen or been told that. Then I asked if that included my vet discount and was told that I could only get that if I booked online. Never has that happened ever I have stayed at hundreds of hotels as my job had me traveling. Never been told that I got my vet discount online only. So i pay the $180 then he tells me there is a $100 deposit as well. Going to be too cold to sleep in the car so I have to accept. Then I get to the room and when I used the sink the handle comes off. I use the microwave later, and the turntable doesn't work so my food was cold on one end warm on other. These bait and switch tactics, and non full disclosure tactics are unacceptable. There are othe things as well but I only have so much room. So as a final note I will just say it will be a cold cold day I h.... before I stay at another Holiday Inn.
• AR

  Adrian De Silva Ruiz

  Mar 10, 2026
  1.0
  Beyond me how this property operates under the IHG brand! Worst experience in my 30-year travel history. By a long stretch! The owners of this property are milking the cow! Mark my words. Do yourself a favor. Drive ten minutes to Waco. You'll be beyond glad you did!
• KJ

  Kristen Johnston

  Mar 9, 2026
  1.0
  Could possibly be the dirtiest hotel I’ve ever stayed at specifically the dirtiest IHG property. Hallway and elevator haven’t been vacuumed in months it looks like and there are corners in the room that don’t get swept either.

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