Business Details
About
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Welcome to Holiday Inn Express & Suites N Waco Area - West in West, Texas. Our hotel offers convenient access to I-35 and Waco Regional Airport and is just a short drive to Austin and Dallas.
Discover the attractions of Waco effortlessly from our hotel. Visit famous sites such as the Dr. Pepper Museum, Cameron Park Zoo, Waco Mammoth National Monument, and the Texas Ranger Hall of Fame and Museum. Enjoy a day of shopping and dining in Downtown Waco or Magnolia Market at the Silos. Tour the campus of Baylor University and cheer on the Baylor Bears football team at McLane Stadium.
Feel at home in our thoughtfully designed, comfortable rooms with modern amenities, including a Keurig coffee maker, microwave, and mini fridge. Start your day with our complimentary breakfast and unwind in our seasonal outdoor pool after a day of exploration. We hope you have a wonderful stay at our North Waco, Texas, hotel.
Location
Holiday Inn Express & Suites N Waco Area - West by IHG
114 Melodie Drive, West, TX
76691, United States
Hours
Reviews
3.7
321 reviews
5 stars
160
4 stars
51
3 stars
24
2 stars
24
1 star
62
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unclean bathrooms, and unpleasant odors.
Staff Performance
While some staff members received praise for their helpfulness, many reviews criticized the overall service, citing rudeness and unresponsiveness from management.
Maintenance Problems
Guests reported various maintenance issues, such as broken fixtures, malfunctioning air conditioning, and general disrepair throughout the hotel.
Breakfast Quality
The breakfast offerings were frequently described as subpar, with complaints about cold food, lack of variety, and unclean dining areas.
Value for Money
Many customers felt that the hotel did not provide good value for the price, citing high rates for poor conditions and service.
- WFWlech Fidjcjf1 day ago2.0I used to enjoy staying here when I was younger before they were bought out … the lobby stays very hot, the rooms had a wet smell to them , we also needed a handicap accessible room and was put on the top floor and the bathroom wasn’t even able to have my mom take a shower since she’s in a wheelchair chair and barely can walk or stand up on her own
- BSBailey SammuelNov 17, 20255.0Room was clean and the staff was helpful awesome breakfast. Loved everything about hotel.
- DCDavid ChurchNov 14, 20255.0Arrived on 11-14. Staff was friendly and accommodations were excellent. Room was very clean. Would recommend.
- GLGarcia LuisNov 10, 20255.0As soon as enter in motel, smells really freh. Good gym and on the top really good breakfast. Overall great stay.
- LCLauren CamachoOct 28, 20251.0If I could give this negative stars, I would. This hotel is awful. From check-in process, to sewer smelling hallways, wet bathmats in your "clean" room, pee stained beds and rude hotel staff, steer clear. Your $100 can be better spent elsewhere. Management is impossible to get in touch with or never on property; front desk associates are rude and condescending, they make up times to have you call back just to get you off the phone. I think their company slogan is "the customer is ALWAYS WRONG". Highly discourage you from booking here. If you find boogers on your wall, don't say I didn't warn you.
Frequently Asked Questions About Holiday Inn Express & Suites N Waco Area - West by IHG
Is parking available at Holiday Inn Express & Suites N Waco Area - West?
Yes, we offer complimentary on-site parking for all our guests.
Is Wi-Fi available at Holiday Inn Express & Suites N Waco Area - West?
Yes, we offer complimentary high-speed Wi-Fi access throughout the hotel for all guests.
Does Holiday Inn Express & Suites N Waco Area - West have a fitness center?
Yes, we have a fully equipped fitness center available for guests to use during their stay.
Does Holiday Inn Express & Suites N Waco Area - West offer free breakfast?
Yes, we offer a complimentary Express Start® Breakfast buffet with a variety of hot and cold options.
Does Holiday Inn Express & Suites N Waco Area - West have a pool?
Yes, we have a seasonal outdoor pool.
What time is check-in and check-out at Holiday Inn Express & Suites N Waco Area - West?
Check-in starts at 3:00 PM and check-out is at 11:00 AM.
Does the hotel provide free breakfast?
Yes, a complimentary Express Start® Breakfast buffet with hot and cold options is available.
Are pets allowed at this hotel?
Yes, both cats and dogs are welcome at the hotel.
Is parking available at Holiday Inn Express & Suites N Waco Area - West?
Yes, the hotel offers free self-parking for guests.
What fitness amenities does the hotel provide?
A free fitness center is available for guests to use during their stay.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has elevators and accessible parking.
Are there any nearby dining options close to the hotel?
Yes, guests can visit nearby restaurants such as Smokin’ Buns West, Montes Mexican Restaurant of West, and Slovacek’s West for a variety of dining experiences.
What nearby places of interest can I visit during my stay?
Guests can explore nearby points of interest like the Dog Park for outdoor activities or check out local shopping and dining venues such as The Pasture Princess Boutique.
Are there convenience stores or gas stations near the hotel?
Yes, several convenience stores and gas stations like 7-Eleven, Exxon, and Shell are located close to the hotel for guest convenience.
Does the hotel use enhanced cleaning procedures?
Yes, the hotel applies enhanced cleaning in guest rooms and common areas, uses commercial-grade disinfectants, and staff are trained in cleaning and handwashing procedures.