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Holiday Inn Express & Suites Waller - Prairie View by IHG

3.8
(464 reviews)

Business Details

31380 FM 2920, Waller, TX
77484, United States
(936) 372-3700
https://www.ihg.com/holidayinnexpress/hotels/us/en/waller/houwa/hoteldetail

About

HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Hotel in WALLER near PRAIRIE VIEW A&M UNIVERSITY and DAIKIN-GOODMAN MANUFACTURING. Enjoy a heartwarming welcome when you stay at the Holiday Inn Express and Suites hotel in Waller Prairie View. Our 100 percent smoke free facility is located next to Highway 290 at exit 2920 Waller. We are less than 4 miles from Prairie View University. We welcome students, their families, faculty and anyone coming to visit the home of the Panthers. Whether you are at the hotel for business or leisure, start your day with our complimentary hot deluxe Express Start Breakfast bar. Stay connected with free high speed WIFI Internet access everywhere you go and our business center can provide easy ways to keep up with your office and personal work 24 hours a day. Our 975 square feet Lonestar Meeting room is available if you want to host an especial event and our Houston Board room is available for business meetings. Keep active and maintain your workout routine at the state of the art 24 hours fitness center and relax with your loved ones at our outdoor pool. We are just minutes away from many wedding venues. We are also the closest to the largest industrial plant Daikin Industries Goodman Manufacturing. Our hotels location also provides easy access to nearby attractions, including the Houston Premium Outlet Mall, Prairie View Cricket complex, Waller County Fairgrounds, The Clubs at Houston Oaks, Yogi Bear Jelly Stone Park, and Showboat drive in Theater.

Location

Holiday Inn Express & Suites Waller - Prairie View by IHG
31380 FM 2920, Waller, TX
77484, United States

Hours

Reviews

3.8
464 reviews
5 stars
205
4 stars
109
3 stars
50
2 stars
36
1 star
64

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some staff members were praised for their friendliness and helpfulness, others, including management, received significant criticism for rudeness and poor customer service.

Cleanliness Issues

Multiple reviews highlighted serious cleanliness problems, including mold, musty odors, and reports of bed bugs and cockroaches.

Facility Maintenance

Guests reported numerous maintenance issues, such as broken elevators, poor water pressure, and outdated facilities, contributing to a negative overall experience.

Customer Experience

Many customers expressed dissatisfaction with their overall experience, citing issues with reservations, lack of follow-up from management, and feeling undervalued as guests.

Value for Money

Several reviews indicated that the hotel did not meet expectations for the price, with complaints about outdated rooms and inadequate amenities.
  • CP
    Connie Patrick
    2 days ago
    2.0
    They are updating this location, it really needs it. Turned off our water once.
  • AH
    Andrew Z. Head
    Feb 22, 2026
    4.0
    Ariel was outstanding and deserves a raise
  • TB
    Tony Betancourt
    Feb 8, 2026
    5.0
    Kyra is the key to this location. This motel desk clerk is the genuineness and warmth a tired traveler needs after a long drive. Her attitude made my trip complete. IHG needs ambassadors like this to represent corporate America’s hotel chain. Thank you Kyra This site was very clean, affordable and the beds and room was comfortable. A small grocery store across the street and several businesses within a short distance complimented the site. Thanks and yes I am making this my spot when I travel to Houston vs staying in town
  • UU
    unknown
    Dec 4, 2025
    5.0
    The employees are kind the room was nice and clean the reviews make it skeptical at first but overall it was a great experience I would stay here again.
  • SR
    Samantha Roman
    Dec 1, 2025
    1.0
    Room smelled, tub stopped up, told staff in the am, pm staff were “unaware” stating for customer to go check and was rude about the situation. There were other issues and decided to speak to GM Tanver who was also rude. Will not stay there again. Had Crisel, the eMedia Coordinator, with IHG reach out. She essentially said thank you for letting us know, hope your next stay is better. *eye roll*

Frequently Asked Questions About Holiday Inn Express & Suites Waller - Prairie View by IHG

What are the check-in and check-out times at Holiday Inn Express & Suites Waller - Prairie View?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM.

Is free breakfast available at the hotel?

Yes, the hotel offers a complimentary hot deluxe buffet breakfast called Express Start Breakfast bar.

Brand Certified Facts from Holiday Inn Express & Suites Waller - Prairie View by IHG

Holiday Inn Express & Suites Waller - Prairie View by IHG partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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