Business Details
About
HotelHampton Inn
The newest hotel in Tyler, Texas, Hampton Inn & Suites Tyler-South is located in the new pedestrian-friendly Village at Cumberland Park outdoor shopping center, within walking distance of shops, popular restaurants and a movie theater. Be spoiled for choice with almost 300 shopping and dining establishments all within a one mile radius.
Stay connected with free WiFi in all public areas, and make last minute updates to your presentation in the free business center. The modern 1300 sq. ft. meeting room is ideal for training sessions, conferences and wedding receptions for up to 80 people. Refresh in the sparkling outdoor swimming pool or energize in the well-equipped fitness center.
Retire to a bright and spacious guest room at this Tyler, TX, hotel, and feel at home with amenities including a microwave, refrigerator, a 42-inch LCD TV, a handy lapdesk and free WiFi. Choose a comfortable suite for a separate sitting area – ideal for extended-stays and family trips. Get a great night’s sleep in the clean and fresh Hampton bed®, before waking up to fresh-baked waffles at Hampton’s free hot breakfast buffet. If you are heading out early, just grab a free Hampton’s On the Run Breakfast Bag™, Monday – Friday. Stock up on all your favorite snacks, drink, sweet treats and sundries in the 24-hour convenience mart, and recharge with a free cup of tea or coffee 24-hours a day in the lobby.
Location
Hampton Inn & Suites Tyler-South
8962 S. Broadway Avenue, Tyler, TX
75703, United States
Hours
Reviews
4.0
757 reviews
5 stars
404
4 stars
161
3 stars
71
2 stars
42
1 star
79
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including hair in bathrooms, unclean showers, and overall dirty rooms.
Staff Performance
While some staff members were praised for their friendliness and helpfulness, others were criticized for rudeness and lack of professionalism.
Room Conditions
Many guests reported that rooms were outdated, poorly maintained, and had unpleasant odors, with some mentioning issues like broken amenities.
Check-in Experience
Several customers experienced frustrating check-in processes, including delays and incorrect room assignments.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying the variety while others found it lacking.
- SRStarla Reed4 days ago3.0Good: Room was clean except the arm chair (gross). Bed was fairly comfortable. Location was optimal for our trip. Bad: Digital keys dont work, common areas of hotel were dirty.
- WSWarren Slosky5 days ago5.0Liz was amazing with helping check in for road trip to see family, very grateful for her exceptional. Customer service will be staying at another Hampton Inn, just because of her.
- KKKCDec 31, 20255.0Clean, spacious, comfortable, and quiet. Walking distance to shopping and restaraunts. Breakfast was minimal though. Would return.
- MMMartin and Jessica MeaveDec 20, 20253.0They are currently going through construction, which is not posted anywhere when booking. (There is a note on the door when walking in.) I understand that updates and construction happen. The issue is when it's 8pm and it's still happening. Our room was nice, minus the noise. Customer service was lacking, because there was no management available.
- CDChelsy DownsDec 13, 20251.0This hotel is the worst hotel I’ve stayed in in years. First of all, we showed up at 2 PM. The lady at the front desk wouldn’t even come let us check in because it was an hour early. The entire parking lot was empty, and she was sitting in the lobby. She rudely says “you can’t check in until 3 pm”. I’ve NEVER had a hotel not let us check in early. Was I expecting our room to be ready? No. But at least let us check in! So we come back around 8 pm, and now there’s a man at the front desk singing and acting very odd. He gives us a room key and we get to our room and our bed isn’t made, the bathroom is disgusting, and there’s even HAIR on the wall. So, we come back down to the front desk and they say the have a suite for us. We go to our suite and it’s still not super clean. But, better than the first room. A HUGE spider web right above the bed though. So gross.
Frequently Asked Questions About Hampton Inn & Suites Tyler-South
Does Hampton Inn & Suites Tyler-South have accessibility features for guests with disabilities?
Yes, the hotel offers accessible parking and an accessible elevator to accommodate guests with disabilities.
Is breakfast included with the stay at Hampton Inn & Suites Tyler-South?
Yes, the hotel provides a free hot breakfast buffet and a grab-and-go breakfast bag Monday through Friday for early departures.
Does the hotel have free WiFi available for guests?
Yes, free WiFi is available in all public areas of the hotel.
Are pets allowed at Hampton Inn & Suites Tyler-South?
Yes, both cats and dogs are welcome at the hotel.
What parking options are available for guests at this hotel?
The hotel offers free self-parking for its guests.
Is there a fitness center available at Hampton Inn & Suites Tyler-South?
Yes, guests have access to a free fitness center equipped with elliptical machines and treadmills.
Does Hampton Inn & Suites Tyler-South provide meeting room facilities?
Yes, the hotel has two meeting rooms and a 1300 sq. ft. meeting space suitable for conferences, training, and events up to 80 people.
Are there nearby pet services such as pet stores or veterinarians?
Yes, nearby pet services include Petco for pet supplies and dog training, and Vetco Vaccination Clinic for veterinary care.
What nearby entertainment options are available close to the hotel?
Guests can enjoy nearby attractions like Urban Air Trampoline and Adventure Park for fun activities and Escapology Escape Rooms for a unique escape experience.
Are there shopping opportunities within walking distance of the hotel?
Yes, the hotel is located in the Village at Cumberland Park outdoor shopping center, with stores such as Dollar Tree, Burlington, H&M, and Half Price Books nearby.