Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
Travelers Prefer Hotel's Tyler, TX LocationCentrally located in the "Rose Capital of the World," the Candlewood Suites® Hotel Tyler is a convenient, charming place for tourists and extended stay corporate travelers. Whether you are here on business or to see Tyler's famous roses, you'll enjoy our ideal location and quick access to downtown Tyler, Texas.The hotel's address is perfect for leisure travelers, as we're just over five miles from the Tyler Rose Garden Center, the world's largest rose garden. Families delight in the short commute to attractions like Discovery Science Place and the Azalea Trail, as well.Business travelers appreciate our proximity to the many major companies in Tyler, Texas. The hotel's location is just six miles from Delek Refining, and it's even closer to East Texas Medical Center. Those in town for meetings at Harvey Convention Center enjoy a quick, hassle-free drive from the hotel's location in Tyler, Texas.Tyler's charm is reflected in the amenities we offer, from a 24-hour Fitness Center to the gazebo grills. Indeed, you won't have to sacrifice comfort for convenience in this hotel's suites in Tyler, Texas. All guest need to be sure to take advantage of the free wired and wireless Internet access and complimentary laundry facilities. We welcome your family's pet with a non-refundable fee. Book your suite in Tyler today. We look forward to welcoming you!
Location
Hours
Reviews
4.0
233 reviews
5 stars
123
4 stars
48
3 stars
20
2 stars
17
1 star
25
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Shannon and Jazmine for their excellent service.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including reports of dirty rooms, bad odors, and pest issues such as roaches.
Room Quality
While some guests appreciated the room amenities and comfort, others reported issues with outdated decor, unpleasant smells, and maintenance problems.
Customer Service Concerns
There were multiple complaints about rude staff interactions and poor handling of customer issues, particularly regarding billing and room conditions.
Pet Policy
The hotel is noted for being pet-friendly, which some guests appreciated, but others reported strong pet odors in their rooms.
- RGRobert Gryder4 days ago5.0The staff is very attentive and the room was comfortable.
- JKJissi KeatingDec 7, 20251.0Really wish there was a zero star rating. Roaches and nasty rooms. Refused to do anything about it. Do yourself a favor and find somewhere else.
- AHAlexis HarrisNov 28, 20254.0Jazmine was awesome at check in. Room was well-designed with great use of space. IHG property so loyalty memebers can earn points. Experinced some minor houskeeping issues could have been because of holiday short staff. Over all a good stay I would reccomend this location.
- YDYvette DurandNov 15, 20255.0Have stayed in this hotel numerous times. It is nice, clean, quiet, in a safe location, affordable, convenient to everything and above all, the manager, Shannon is wonderful. She and her entire staff are friendly and always go above and beyond to make sure you are happy with your stay. Since the suites all have a kitchen, including a fridge with an ice maker, I don't have to go out for every meal.
- JWJessica WalkerNov 12, 20255.0Great staff, rooms are always clean, pantry is nicely stocked with a variety of items, & love that I can bring my pets for a small fee!! ❤️
Frequently Asked Questions About Candlewood Suites Tyler by IHG
What are the check-in and check-out times at Candlewood Suites Tyler?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM at Candlewood Suites Tyler.
Is Candlewood Suites Tyler accessible for guests with mobility issues?
Yes, Candlewood Suites Tyler is mobility accessible and offers accessible parking.
Are pets allowed at Candlewood Suites Tyler?
Yes, pets are welcome at Candlewood Suites Tyler with a non-refundable fee; both dogs and other pets are allowed.
Does the hotel offer fitness facilities to its guests?
Yes, Candlewood Suites Tyler provides a free fitness center equipped with elliptical machines, free weights, and treadmills.
Is housekeeping service available during a guest's stay?
Yes, housekeeping is available at Candlewood Suites Tyler during guest stays.
Are there enhanced cleaning and safety measures in place at the hotel?
Yes, the hotel uses commercial-grade disinfectants, has enhanced cleaning in common areas and guest rooms, removes high-touch items, employs trained staff, and offers sanitizer.
Is there parking available for guests at Candlewood Suites Tyler?
Free parking is available for all guests staying at Candlewood Suites Tyler.
Does Candlewood Suites Tyler offer digital or contactless options for guests?
Yes, the hotel offers digital guest room keys and contactless check-in and check-out for convenience and safety.
What nearby attractions can guests visit around Candlewood Suites Tyler?
Guests can visit nearby attractions such as the Rose Rudman Recreational Trail for outdoor activities, and the Colony Park South for leisure. Additionally, Tyler’s famous Rose Garden Center is just over five miles away, perfect for those interested in local sights.
Are there any nearby hotels close to Candlewood Suites Tyler for alternative accommodations?
Yes, Comfort Suites Tyler South, Sleep Inn and Suites Tyler South, and COMFORT SUITES are nearby hotels offering additional accommodation options.
What nearby services and amenities can guests access from Candlewood Suites Tyler?
Guests have access to various nearby services including financial advising at Secure Payment Solutions and Edward Jones, beauty and spa services at Atelier Creek Salon and Ulta Beauty, and shopping at SKECHERS Warehouse Outlet and Marshalls.