Hilton Garden Inn Houston/The Woodlands

4.0
799 reviews
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Business Details

9301 Six Pines Drive, The Woodlands, TX
77380, United States
(281) 364-9300
https://www.hilton.com/en/hotels/houwdgi-hilton-garden-inn-houston-the-woodlands/

About

Hotel
Hilton Garden Inn Houston/The Woodlands is located off I-45 and 30 minutes' drive from George R. Bush Intercontinental Airport. The hotel is minutes from key corporate businesses such as Exxon/Mobil, Anadarko, Huntsman, Chevron, Phillips Chemicals, Baker Hughes, Hewlett Packard, Global Shop Solutions, and Alight Solutions. Close to many dining options, the hotel's address also enables easy access to sports facilities, including swimming, baseball, soccer, golf and tennis. Our spacious guest rooms feature a mini-fridge, microwave and Keurig coffee brewer. The large work area has two-line phones, ergonomic chair, and complimentary WiFi to make working on the road easier. For snacks and toiletries, visit the Pavilion Pantry, open any time. Conference and meeting facilities are available and we offer a 24-hour Business Center.

Location

Hilton Garden Inn Houston/The Woodlands
9301 Six Pines Drive, The Woodlands, TX
77380, United States

Hours

Reviews

4.0
799 reviews
5 stars
388
4 stars
198
3 stars
76
2 stars
62
1 star
75

What are people saying?

AI-generated from recent customer reviews

Room Condition

Many guests reported that the rooms are outdated, with issues such as worn carpets, mildew smells, and inadequate maintenance.

Service Issues

Customers experienced poor service, including long wait times for assistance, unresponsive staff during emergencies, and difficulties in reaching management.

Breakfast Quality

The breakfast buffet received negative feedback for being overpriced and lacking variety, with many guests feeling it did not meet expectations.

Hidden Fees

Guests expressed frustration over unexpected charges, particularly for parking and breakfast, which were not clearly communicated during booking.

Location

The hotel is praised for its convenient location, particularly for events at nearby venues, making it a favorable choice for some guests.
  • JK
    Jeff Kraus
    Nov 13, 2025
    1.0
    Outdated hotel, Horrible Management and Customer Service. I would never stay at this hotel again and will not send any of my coworkers from out of town to this location again. Hilton has lost a customer.
  • ES
    Elia Sung
    Oct 16, 2025
    1.0
    Rooms are outdated. No USB power outlets and carpets are worn and dis-colored. Wifi seems to never work here for past month and half but the hardline works fine though. Brrakfast service is the only saving grace.
  • SK
    Sheila Kolb
    Oct 13, 2025
    1.0
    I have been trying reach someone to answer a question on an existing reservation and I have been bounced around so many times and given a number and hit the option and it rings two or three times and just hangs up... I have tried 800 numbers and was on hold for ever and then it sounded like someone picked up and then hung up..... Tried asking for a manager and it seems they don't have the capibility to transfer you to speak to a manager... THE WORST SERVICE EVER!!!
  • CR
    Connie Romero
    Oct 2, 2025
    1.0
    Never had such a bad experience staying at a Hilton there were multiple stains on the bed but I did not want to give housekeeping a hard time. The main reason my stay was unacceptable was the fire alarm going off one morning very early causing my elderly mother and I to jump out of bed and try our best to get down 4 flights of stairs. After we evacuated I tried making contact with front desk to confirm it was safe to return to the room and got no response through the app or by calling front desk until I had to go back inside the building myself where the young front desk agent (female) was standing on her phone and was of no help claimed chat in the app was down and for some reason did not hear any of my 5 calls the way the situation was handled was very concerning employees should be better trained for these types of things I got no apologies or anything I’m highly disappointed and do not recommend this hotel to anyone.
  • OY
    Omar Yunes
    Sep 26, 2025
    2.0
    Our stay was awful, stayed there for the location since we had a concert at the pavilion, but the Wifi didnt work staff just said "we are working on it"... I mean 3 days and no solution? The lock on the door didnt work well... the safe didnt work and even if it did it was tiny with a key...front desk said we will check it in the morning... and no one came they have a great location and it looks nice from the outside but for the price per night they charge the hotel should be way better
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Frequently Asked Questions About Hilton Garden Inn Houston/The Woodlands

What accessibility features are available at Hilton Garden Inn Houston/The Woodlands?

The hotel offers accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.

Is breakfast available at Hilton Garden Inn Houston/The Woodlands?

Yes, breakfast is available at the hotel.