Candlewood Suites Houston (the Woodlands) by IHG

Reviews

• CH

  Crystal Hardy

  Nov 16, 2025
  3.0
  Some family members and I stayed here while in town for the weekend to attend a wedding. Our first experience was checking in. The young lady at the front desk was not so nice. We booked 2 king rooms and a double queen. We got one king room and 2 double beds and was told when you book through a third party( Priceline) you get what’s available. So we said ok only to get to the room and it wreaked of mildew/mold. My mother who has bad asthma could barely breathe in there. There also wasn’t any remotes to the TV. When mentioning it to the lady at the front desk she said they didn’t have any remotes and were all booked, gave some air freshener and sent her on her way. Thankfully the next morning there was a young lady that was more willing to get my mother in a new King bed room with no smell. Overall the hotel is decent. The rooms are nice. I had no complaints with my room besides the remotes were there but not working and the fact that there were roaches popping up here and there. In which I seen in previous reviews of this hotel and hoped I didn’t experience it but nope they were there! My other family members also said they seen a couple in their rooms as well.
• JP

  Jennifer Pai

  Nov 15, 2025
  1.0
  This is the worse hotel I’ve ever stayed in. My room had a plug without a cover over it. The dishwasher looked like it didn’t fit with the metal lining on the top sticking out the the top. The stovetop didn’t work. The shampoo/ conditioner holder broken and barely holding them place. The outlet in the bathroom is inaccessible to use so good luck drying your hair in the mirror. I was supposed to bring my toddler but I’m glad he stayed home cause I didn’t feel safe if he was in that room. I filed a compliant with compliant with IGH customer service the morning after check in and was told the property would be aware. I was not contacted to address my compliant. I unfortunately had to stay my 2 nights. The cost of the room is not worth what I payed for. I will never stay in this property or a Candlewood again.
• AA

  Aleacia Arteaga

  Nov 13, 2025
  1.0
  made a reservation before reading the reviews and read them after.. called to ask if they still had a roach infestation and the rude lady that answered said “ i don’t know what to tell you, that’s why the reviews are there” and i asked if her if the bugs and mold were still a issue and she said they were currently not placing people in those rooms.. but roaches wouldn’t just infest a few rooms they would be all over the building. when i said thank you have a good day she ignored me and hung up the phone so i canceled
• RB

  Ron Belisle

  Nov 7, 2025
  1.0
  Room had terrible smell when we entered. Shower door malfunctioned. Rolled open on its own while showering. Bathroom sink had serious drainage issues. No holder for toilet paper. Public men’s toilet near lobby was filthy. Pretty run down place. Would not go back.
• CP

  cynthia purdie

  Nov 6, 2025
  2.0
  Services not friendly. My room smell like mold. No remote to the TV so you can't change the channel. Service desk said they have no disinfectant to try to make the room smell better

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