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Candlewood Suites Houston (the Woodlands) by IHG

3.9
(473 reviews)
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Business Details

17525 St. Lukes Way, The Woodlands, TX
77384, United States
(936) 271-2100
https://www.ihg.com/candlewood/hotels/us/en/the-woodlands/houww/hoteldetail
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About

HotelWedding VenueConference CenterCandlewood Suites
In The Woodlands, Texas Hotel's Guests Feel At Home Welcome to the Candlewood Suites® Hotel Houston (The Woodlands). This Texas hotel's accommodations, enveloped by the area's picturesque, wooded landscape, ensures a convenient commute to Bush International Airport (IAH), top medical facilities and the many companies and entertainment that The Woodlands has to offer. Let our dedicated staff welcome you with southern hospitality as travelers enjoy the comfort of our extended stay suites. The Woodlands, Texas is home to many enterprising businesses including Occidental Petroleum, Walmart Training Center, BHP, Siemens, Exxon, Deloitte and Schlumberger. We are located next door to Texas Children's and St. Luke's Hospital with Methodist, Memorial Hermann and MD Anderson just a short drive away. With our central location, a meeting facility for up to 30 and resources such as free Wi-Fi access, professionals are guaranteed a productive trip to The Woodlands area. A little something for everyone, our extended stay hotel's facility is within minutes of retail hubs like Market Street, The Woodlands Mall and Portofino Center, ideal for fashion-forward patrons. Concertgoers also appreciate easy access to Cynthia Woods Mitchell Pavilion, and for the number of sports teams that visit our area, we are within close proximity to Woodforest National Bank Stadium, Alden Bridge and Bear Branch Sports Fields and Legends Sports Complex.

Location

Candlewood Suites Houston (the Woodlands) by IHG
17525 St. Lukes Way, The Woodlands, TX
77384, United States

Hours

Reviews

3.9
473 reviews
5 stars
232
4 stars
106
3 stars
46
2 stars
34
1 star
55

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted problems with cleanliness, including reports of roaches, moldy smells, and unclean bathrooms.

Customer Service

Customer service experiences were mixed, with some staff being described as friendly and helpful, while others were reported as rude and unprofessional.

Room Quality

Many guests noted that while some rooms were spacious and well-equipped, others had significant maintenance issues, including broken appliances and unpleasant odors.

Location and Amenities

The hotel is conveniently located near hospitals and shopping, but guests expressed dissatisfaction with the lack of basic amenities and the state of the facilities.
  • EW
    Emily Williamson
    Feb 14, 2026
    2.0
    Roaches in the room
  • GR
    Greg Robak
    Feb 3, 2026
    5.0
    Rooms
  • RR
    Ryan
    Jan 21, 2026
    5.0
    Heather at the front desk is AMAZING! I had small issue and she went above and beyond to resolve the issue. Will definitely be staying here again!
  • AL
    Abby Lanning
    Jan 16, 2026
    5.0
    The room was really spacious. My room had a very open floor plan and dove branded bath stuff available. I really enjoyed that the room came with silverware and plates for you to use. Check in and out was a breeze. The price is great compared to other hotels that have a separate room with a door. I would have loved to have breakfast included. But even wi th out free breakfast I loved my stay. Everything was also very clean.
  • CH
    Crystal Hardy
    Nov 16, 2025
    3.0
    Some family members and I stayed here while in town for the weekend to attend a wedding. Our first experience was checking in. The young lady at the front desk was not so nice. We booked 2 king rooms and a double queen. We got one king room and 2 double beds and was told when you book through a third party( Priceline) you get what’s available. So we said ok only to get to the room and it wreaked of mildew/mold. My mother who has bad asthma could barely breathe in there. There also wasn’t any remotes to the TV. When mentioning it to the lady at the front desk she said they didn’t have any remotes and were all booked, gave some air freshener and sent her on her way. Thankfully the next morning there was a young lady that was more willing to get my mother in a new King bed room with no smell. Overall the hotel is decent. The rooms are nice. I had no complaints with my room besides the remotes were there but not working and the fact that there were roaches popping up here and there. In which I seen in previous reviews of this hotel and hoped I didn’t experience it but nope they were there! My other family members also said they seen a couple in their rooms as well.
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Frequently Asked Questions About Candlewood Suites Houston (the Woodlands) by IHG

What are the check-in and check-out times at Candlewood Suites Houston (the Woodlands) by IHG?

Check-in time is 3:00 PM and check-out time is 11:00 AM.

Does Candlewood Suites Houston (the Woodlands) by IHG allow pets?

Yes, both cats and dogs are allowed; pets are welcome at the hotel.

Brand Certified Facts from Candlewood Suites Houston (the Woodlands) by IHG

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