Brand Certified
Tru by Hilton The Colony Dallas
4.1(446 reviews)
Certified by Tru by Hilton The Colony Dallas • Mar 01, 2026
Business Details
5252 Memorial Drive, The Colony, TX
75056, United States
Certified by Tru by Hilton The Colony Dallas • Mar 01, 2026
(972) 737-2244
Certified by Tru by Hilton The Colony Dallas • Mar 01, 2026
https://www.hilton.com/en/hotels/dfwrhru-tru-the-colony/
Certified by Tru by Hilton The Colony Dallas • Mar 01, 2026
About
Certified by Tru by Hilton The Colony Dallas • Mar 01, 2026
HotelHilton
Daily Mandatory Charge includes: Texas Recovery Fee.
We are located off State Highway 121 within a mile of the Lewisville Towne Crossing shopping Center. Dine from a diverse selection of local eateries from Abuelo’s Mexican to Hard Eight BBQ. Visit Hawaiian Falls waterpark only half a mile away. Our guests have access to play pool in the lobby and a remote printing kiosk.
Location
Certified by Tru by Hilton The Colony Dallas • Mar 01, 2026
Tru by Hilton The Colony Dallas
5252 Memorial Drive, The Colony, TX
75056, United States
Hours
Certified by Tru by Hilton The Colony Dallas • Mar 01, 2026
Reviews
4.1
446 reviews
5 stars
268
4 stars
73
3 stars
30
2 stars
21
1 star
54
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many guests praised the staff for their friendliness and helpfulness, particularly highlighting individuals like West and Ledarian for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including mold in bathrooms and dirty linens, which negatively impacted guest experiences.
Room Comfort
Guests frequently complained about uncomfortable mattresses and low water pressure in showers, indicating a need for improvements in room amenities.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed the variety and quality, others found it lacking or not well-maintained.
Customer Service Concerns
There were multiple reports of poor customer service experiences, particularly with certain staff members, leading to dissatisfaction among guests.
- IKImad KilledarJan 4, 20261.0Disappointing stay overall. Checked in Friday around 5 p.m. and the first room had a mattress so worn you could feel the springs all night. After complaining, we were moved to another room. While the bed was better, the shower had almost no water pressure and the TV didn’t work at all. One night was impacted by a bad bed, and the next day by a broken shower and TV. Not the quality or consistency I expect from a Hilton property, especially as a Hilton Honors member.
- SISabrina IzaguirreDec 28, 20255.0One of the nicest places I've ever stayed, very accommodating, and the room was actually cold! Pillows need an upgrade, so does water pressure, but staff were great, very clean. Mahin was a great front desk, and breakfast cook was so nice.
- FMFrancine McMichaelDec 28, 20254.0The staff here is awesome, the location is perfect if you're hanging out in the Frisco, Lewisville, The Colony area. Really my only complaint is that the mattress is horrible, the one in our room is hard as a rock, and for me it is not comfortable to sleep on.
- LALori AllenDec 18, 20255.0Overcharged for my 25lb Yorkie poo. But spoke to someone at the desk upon departure. He fixed it right away. Deposit out to be refundable if no damage.
- JMJennifer McGuyreDec 18, 20254.0Everything was fantastic… hotel was clean. Breakfast was good. Staff was amazing. The only complaint I had were the pillows were dead. I needed to stack three to make one normal pillow and the water pressure in the shower was horrible. Other than that, we really enjoyed our stay.
Frequently Asked Questions About Tru by Hilton The Colony Dallas
What are the check-in and check-out times at Tru by Hilton The Colony Dallas?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free breakfast for guests?
Yes, Tru by Hilton The Colony Dallas offers free breakfast to its guests.
Is Tru by Hilton The Colony Dallas pet-friendly?
Yes, the hotel welcomes both cats and dogs.
Are there any parking facilities available at the hotel?
Yes, free self-parking is available for guests at the hotel.
What accessibility features are available at Tru by Hilton The Colony Dallas?
The hotel includes accessible parking, an accessible elevator, an accessible pool, and is mobility accessible.
Does the hotel provide free Wi-Fi to its guests?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal for guest use.
What nearby attractions can guests visit around Tru by Hilton The Colony Dallas?
Guests can visit the Hawaiian Falls Waterpark located only half a mile away, perfect for a fun outing before or after their stay.
Are there dining options near Tru by Hilton The Colony Dallas?
Yes, guests can enjoy diverse local eateries nearby including Abuelo's Mexican and Hard Eight BBQ, as well as 54th Street Grill & Bar and BBQ Shack.
Is there convenient transportation or rental services near the hotel?
Enterprise Rent-A-Car car rental agency is nearby, offering convenient vehicle rental options for guests.
What recreational facilities are available at Tru by Hilton The Colony Dallas?
The hotel features a fitness center available for free, an outdoor pool, and a game room for guest entertainment.
Brand Certified Facts from Tru by Hilton The Colony Dallas
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Certified March 01, 2026Yext Knowledge Graph
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