Daily Mandatory Charge includes: Texas Recovery Fee.
Welcome to Hampton Inn & Suites by Hilton Dallas - The Colony, located in the heart of Dallas/Fort Worth, one of the country’s largest metropolitan cities. Prepare for a unique stay in our welcoming hotel.
Highlights include:
*Central location on the North side of Dallas with easy access to Frisco, Plano, Lewisville, Carrollton, Grapevine, and McKinney
*17 miles from DFW Airport, and 21 miles from Dallas Love Field Airport
*Located within Grandscape--400 acres and 3.9 million square feet of retail, entertainment, dining and attractions
*Walking distance to seven restaurants
*Free WiFi
*Free Breakfast
*Fitness Facility
*Business Center
*Indoor Pool
Multiple reviews highlighted significant cleanliness problems, including unclean bathrooms and mold.
Staff Performance
Customer service experiences varied widely; some staff were praised for their friendliness, while others were criticized for unprofessional behavior.
Parking Charges
Several guests expressed frustration over unexpected parking fees, which were not clearly communicated during booking.
Room Comfort
Guests reported mixed experiences regarding room comfort, with some praising the spaciousness and others noting issues with air conditioning and noise.
Breakfast Quality
The breakfast received positive feedback for variety and quality, although some guests suggested improvements in food temperature and options.
DG
D. garza
2 days ago
5.0
Probably one of the best staffs we have ever had. She recommended restaurants and was very welcoming. This hotel is in a great location ton of good restaurants in the area and other things to do.
MH
Mindi Husband
5 days ago
5.0
We only stayed one night at this property. The staff were very nice and accommodating. The entire property was very clean. We stayed in a king room on the 6th floor. The room looked new. The bed was so comfortable that my husband was ready to go home and go mattress shopping. The water pressure was great in the shower. The hot, buffet style breakfast was one of the best that we've had at a hotel. The cut up fresh fruit was amazing, and the hot chocolate chip cookies offered at check-in were very yummy! We would definitely stay again.
AA
Aidan
Jan 2, 2026
4.0
Angel was amazing! She was stuck dealing with the keycard system not working and never complained once walking each and every guest to their room. She kept mentioning how she cares so much about her guests and you could see it. Staff were great.
The room was decent but had loud neighbors and bathroom had a slight sewage smell.
Overall great stay and Angel made a bad situation seem like nothing.
TR
Texas RedBeard
Jan 1, 2026
3.0
Let me start off by saying that the staff are all great. None of my issues are with the staff, just the comfortability of the room.
When we first arrived, we were able to check in on our phone through the app which was nice inconvenient so we got to bypass the large line and go straight to our room. However, the digital key didn’t work and there was another couple across the hall that have physical keys and theirs didn’t work either. We had to go back downstairs and wait in the line to get new keys. This is not the fault of the staff, though. There was some sort of technical issue.
The room itself was 50-50. Some good some bad. It was clean and that’s probably the most important thing. However, the bed was very uncomfortable. It felt like a spring mattress. The fold out couch bed was more comfortable. There were no actual drawers for some reason, just iron metal shelf things. Almost none of the channels worked on the TV. I guess they were having a Wi-Fi issue or something. The curtains don’t close all the way so there’s a 3 foot opening where the light comes through. Definitely bring an eye mask if you have trouble sleeping with light coming into the room. The pillows were laughable. They were smaller than Any pillow I’ve ever seen in a hotel before. Probably about a foot and a half wide or something close to that.
Again, the staff were all great. I enjoyed having the complementary breakfast with my family, the indoor pool was a plus in December. If you’re looking for a room with a view, go somewhere else. Next time, I’ll definitely just find an embassy suites close by. For some reason, I can’t upload any of my photos.
SB
scott beeton
Dec 29, 2025
5.0
The room was good. They did fire alarm testing an entire day… they didn’t say anything about it during check in. Otherwise good
Frequently Asked Questions About Hampton Inn & Suites Dallas-The Colony, TX
What are the check-in and check-out times at Hampton Inn & Suites Dallas-The Colony?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Is parking available at Hampton Inn & Suites Dallas-The Colony?
Yes, self-parking is available and it is free of charge.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at the hotel.
What breakfast options are available at the hotel?
The hotel offers a free buffet breakfast to guests.
Are there fitness and swimming facilities at the hotel?
Yes, there is a free fitness center equipped with elliptical machines and treadmills, as well as one indoor pool.
What internet amenities does the hotel provide?
Free WiFi is available throughout the property, including public internet terminals.
What payment methods does Hampton Inn & Suites Dallas-The Colony accept?
They accept American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
What nearby restaurants can I visit during my stay?
Guests can walk to several nearby dining options including Bread Zeppelin, Another Broken Egg Cafe, Heritage Pizza and Taproom, Velvet Taco, and Mi Cocina.
What nearby recreational facilities are close to the hotel?
Hustle House The Colony gym and several dining and shopping venues within Grandscape are close by for guests to enjoy.