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Hampton Inn & Suites Dallas-The Colony, TX

4.3
(727 reviews)

Business Details

3650 Plano Parkway, The Colony, TX
75056, United States
(469) 362-1111
https://www.hilton.com/en/hotels/dfwtchx-hampton-suites-dallas-the-colony-tx/

About

HotelHampton Inn
Daily Mandatory Charge includes: Texas Recovery Fee. Welcome to Hampton Inn & Suites by Hilton Dallas - The Colony, located in the heart of Dallas/Fort Worth, one of the country’s largest metropolitan cities. Prepare for a unique stay in our welcoming hotel. Highlights include: *Central location on the North side of Dallas with easy access to Frisco, Plano, Lewisville, Carrollton, Grapevine, and McKinney *17 miles from DFW Airport, and 21 miles from Dallas Love Field Airport *Located within Grandscape--400 acres and 3.9 million square feet of retail, entertainment, dining and attractions *Walking distance to seven restaurants *Free WiFi *Free Breakfast *Fitness Facility *Business Center *Indoor Pool

Location

Hampton Inn & Suites Dallas-The Colony, TX
3650 Plano Parkway, The Colony, TX
75056, United States

Hours

Reviews

4.3
727 reviews
5 stars
441
4 stars
157
3 stars
60
2 stars
29
1 star
40

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendliness and helpfulness of the staff, particularly highlighting individuals like Angel and Omarr for their exceptional service.

Cleanliness Issues

Several reviews mentioned cleanliness problems, including unclean bathrooms and rooms, with some guests reporting serious sanitation concerns.

Room Comfort

Feedback on room comfort was mixed; while some found the beds comfortable, others reported issues like uncomfortable mattresses and noise disturbances.

Breakfast Quality

The breakfast received positive remarks for variety and quality, with many guests enjoying the options available.

Parking Charges

Multiple reviews expressed dissatisfaction with unexpected parking fees, which were not clearly communicated during booking.
  • JR
    Jenna Ryan
    Jan 26, 2026
    5.0
    Wow. I am so impressed. I stayed at the Hampton for 5 nights this past month and I was very impressed with the friendliness and kindness of the staff. Thank you so much for your welcome smiles and being there when I was going through a rough transition. Your service was notable.
  • CS
    Cliff Simms
    Jan 15, 2026
    5.0
    Omar, at the front desk checked us in quick and offered more than superior service with a crying baby. Many hotels, though not the best of rooms in my opinion service matters. Thanks Omar
  • DG
    D. garza
    Jan 11, 2026
    5.0
    Probably one of the best staffs we have ever had. She recommended restaurants and was very welcoming. This hotel is in a great location ton of good restaurants in the area and other things to do.
  • MH
    Mindi Husband
    Jan 8, 2026
    5.0
    We only stayed one night at this property. The staff were very nice and accommodating. The entire property was very clean. We stayed in a king room on the 6th floor. The room looked new. The bed was so comfortable that my husband was ready to go home and go mattress shopping. The water pressure was great in the shower. The hot, buffet style breakfast was one of the best that we've had at a hotel. The cut up fresh fruit was amazing, and the hot chocolate chip cookies offered at check-in were very yummy! We would definitely stay again.
  • TR
    Texas RedBeard
    Jan 1, 2026
    3.0
    Let me start off by saying that the staff are all great. None of my issues are with the staff, just the comfortability of the room. When we first arrived, we were able to check in on our phone through the app which was nice inconvenient so we got to bypass the large line and go straight to our room. However, the digital key didn’t work and there was another couple across the hall that have physical keys and theirs didn’t work either. We had to go back downstairs and wait in the line to get new keys. This is not the fault of the staff, though. There was some sort of technical issue. The room itself was 50-50. Some good some bad. It was clean and that’s probably the most important thing. However, the bed was very uncomfortable. It felt like a spring mattress. The fold out couch bed was more comfortable. There were no actual drawers for some reason, just iron metal shelf things. Almost none of the channels worked on the TV. I guess they were having a Wi-Fi issue or something. The curtains don’t close all the way so there’s a 3 foot opening where the light comes through. Definitely bring an eye mask if you have trouble sleeping with light coming into the room. The pillows were laughable. They were smaller than Any pillow I’ve ever seen in a hotel before. Probably about a foot and a half wide or something close to that. Again, the staff were all great. I enjoyed having the complementary breakfast with my family, the indoor pool was a plus in December. If you’re looking for a room with a view, go somewhere else. Next time, I’ll definitely just find an embassy suites close by. For some reason, I can’t upload any of my photos.

Frequently Asked Questions About Hampton Inn & Suites Dallas-The Colony, TX

What are the check-in and check-out times at Hampton Inn & Suites Dallas-The Colony?

Check-in time is 3:00 PM and check-out time is 12:00 PM.

Is the hotel accessible for guests with mobility needs?

Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.

Brand Certified Facts from Hampton Inn & Suites Dallas-The Colony, TX

Hampton Inn & Suites Dallas-The Colony, TX partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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