Business Details
About
HotelHilton
The Hilton Garden Inn Houston/Sugar Land hotel is conveniently located right off State Highway 6 in Sugar Land, Texas. From here you’ll have easy access to the Sam Houston Tollway, Interstate 59 and Highway 90. We are near many big businesses in Sugar Land, including Baker Hughes, Nalco – an Ecolab Company, Fluor Daniel, Schlumberger, and Texas Instruments.
Relax in one of our 202 spacious guest rooms fitted with an adjustable king- or queen-sized Garden Sleep System beds. Each room features complimentary WiFi, a 32-inch flat-screen HDTV, microwave, mini-refrigerator, coffeemaker, and MP3-ready alarm clock.
Book one of our seven meeting rooms for your next business meeting or special event. With over 6,700 sq. ft. of meeting space and a catering staff on hand, we can handle anything from a corporate meeting for 10 up to an elegant wedding reception for 200. Utilize our A/V equipment to give your event a polished look. Get any documents you need from our professional business center with a printer and copier.
Our local shuttle takes you to and from any destinations within a five-mile radius of our Sugar Land hotel. Enjoy a cooked to order breakfast and dinner at our Great American Grill restaurant. You can also dine in the comfort of your room with evening room service. Unwind in our outdoor pool and hot tub or with a drink from the Pavilion Lounge. Our fitness center has modern equipment and free weights to keep you on your work-out routine.
Location
Hilton Garden Inn Houston/Sugar Land
722 Bonaventure Way, Sugar Land, TX
77479, United States
Hours
Reviews
4.1
1,529 reviews
5 stars
815
4 stars
360
3 stars
134
2 stars
66
1 star
154
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many guests praised the exceptional service provided by staff members like Rohit and Cheyenne, highlighting their friendliness and helpfulness.
Cleanliness Issues
Numerous reviews mentioned problems with cleanliness, including reports of cockroach infestations and dirty rooms.
Breakfast Concerns
Several customers expressed dissatisfaction with the breakfast, noting it was not complimentary and of limited quality.
Staff Behavior
There were mixed reviews regarding staff behavior, with some guests reporting rude interactions, particularly in the restaurant.
Room Conditions
Guests reported various issues with room conditions, including musty smells, broken amenities, and inadequate maintenance.
- CVcarolina viaudDec 23, 20255.0Good location and quality of the rooms, but mostly amazing service from Rohit. He made us feel at home and gave us useful recommendations. His kindness was truly the highlight of our stay to be honest. ☺️ The breakfast was very basic.
- CCCharlie CDec 23, 20255.0Great stay, staffs are very professional and helpful! Pets friendly!
- MAMyer AhmedDec 7, 20251.0It is imperative that the management address the inappropriate behavior exhibited by Employee Cindy. While our children were simply enjoying the hotel lobby, they were subjected to scolding and disrespect from her. This creates an uninviting atmosphere for families. As the manager, Cindy’s primary responsibility is to ensure the well-being of guests, not to assume the role of a landlord.
- DDDamonDec 5, 20251.0My experience at the Hilton Garden Inn Houston/Sugar Land was frustrating and frankly unacceptable. I checked in with a trained service dog. I answered the two ADA-approved questions clearly and even provided supporting documentation. None of that mattered. The staff insisted on charging a pet fee anyway, which is not allowed under ADA law. When I pushed back, they doubled down and warned me that they could charge me even more if my service dog “disturbed” guests or caused “damage.” The whole exchange came off dismissive, untrained, and borderline threatening. It was humiliating to be treated as if I was trying to get away with something when I was fully compliant and transparent. A hotel brand as large as Hilton should know the law and train its staff accordingly. This property clearly doesn’t. I stay in hotels often with my service animal and have never been treated this way elsewhere. If management doesn’t address this, other guests relying on service animals are going to run into the same problem.
- KKkaiDec 2, 20251.0I stayed at this hotel some time ago, and when I returned to stay here again today, I left my luggage and went downstairs to buy something. When I came back, a white female staff member at the front desk suddenly stopped me and asked for my ID, phone number, and room number, preventing me from entering my room. This made me very angry! It was a very unpleasant experience! I hope everyone will carefully consider this before booking this hotel again! I hope the manager will send this strange white female staff member home!
Frequently Asked Questions About Hilton Garden Inn Houston/Sugar Land
What are the check-in and check-out times at Hilton Garden Inn Houston/Sugar Land?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hilton Garden Inn Houston/Sugar Land offer free WiFi to guests?
Yes, complimentary WiFi is available throughout the hotel including public areas and there are public internet terminals.
Is the Hilton Garden Inn Houston/Sugar Land pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at the hotel?
The hotel features one restaurant, the Great American Grill, offering cooked-to-order breakfast and dinner, as well as a bar called the Pavilion Lounge. Room service is also available in the evenings.
Does the hotel provide accessibility features for guests with mobility needs?
Yes, there is accessible parking and an accessible elevator, and the property is generally mobility accessible.
Are there fitness and recreational facilities at the Hilton Garden Inn Houston/Sugar Land?
Yes, the hotel has a fitness center available for free, an outdoor pool, and a hot tub for guest use.
Can guests park their vehicles at the hotel, and is there a shuttle service available?
Yes, free self-parking is available and there is a local shuttle service within a five-mile radius.
What nearby religious sites can guests visit near the hotel?
Guests can visit transformers’ Chapel Sugar Land TEXAS USA and Kingdom Life Worship Center, both nearby religious organizations.
Are there dining options near the hotel for guests interested in Asian or Pakistani cuisine?
Yes, nearby options include L'Amour Du Cafe offering Asian cuisine, Bundu Khan Kabab House with Pakistani and Indian food, and Universal Bakery and Snacks which serves Indian cuisine.
What local services are available close to the Hilton Garden Inn Houston/Sugar Land for business travelers?
Nearby services include Yildiz Law Firm, PLLC for legal needs, Spade Corporate for event photography, and several real estate professionals such as Cortney Sells Homes and Hiren Patani Your Realtor.