Business Details
About
Hotel
The Hilton Garden Inn Houston/Sugar Land hotel is conveniently located right off State Highway 6 in Sugar Land, Texas. From here you’ll have easy access to the Sam Houston Tollway, Interstate 59 and Highway 90. We are near many big businesses in Sugar Land, including Baker Hughes, Nalco – an Ecolab Company, Fluor Daniel, Schlumberger, and Texas Instruments.
Relax in one of our 202 spacious guest rooms fitted with an adjustable king- or queen-sized Garden Sleep System beds. Each room features complimentary WiFi, a 32-inch flat-screen HDTV, microwave, mini-refrigerator, coffeemaker, and MP3-ready alarm clock.
Book one of our seven meeting rooms for your next business meeting or special event. With over 6,700 sq. ft. of meeting space and a catering staff on hand, we can handle anything from a corporate meeting for 10 up to an elegant wedding reception for 200. Utilize our A/V equipment to give your event a polished look. Get any documents you need from our professional business center with a printer and copier.
Our local shuttle takes you to and from any destinations within a five-mile radius of our Sugar Land hotel. Enjoy a cooked to order breakfast and dinner at our Great American Grill restaurant. You can also dine in the comfort of your room with evening room service. Unwind in our outdoor pool and hot tub or with a drink from the Pavilion Lounge. Our fitness center has modern equipment and free weights to keep you on your work-out routine.
Location
Hilton Garden Inn Houston/Sugar Land
722 Bonaventure Way, Sugar Land, TX
77479, United States
Hours
Reviews
4.1
1,514 reviews
5 stars
808
4 stars
359
3 stars
132
2 stars
67
1 star
148
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including reports of roaches, dirty rooms, and stained bedding.
Customer Service
Feedback on customer service was mixed; while some staff members received praise, others were described as unprofessional and dismissive.
Event Hosting
The hotel was noted for its ability to host events successfully, with specific staff members praised for their exceptional service and attention to detail.
Room Quality
Guests reported issues with room conditions, including unpleasant odors, malfunctioning amenities, and inadequate cleaning.
Breakfast Experience
The breakfast service received mixed reviews, with some guests enjoying the buffet while others were disappointed by the lack of complimentary options.
- DSDeanna Sullivan4 days ago1.0Be careful if your friends and family of hilton trying to stay at this location the manager sounds pretty brutal yall just make sure you know the rules and keep all emails if you do have any problems. Take care out there and safe travels!!!😁🥰
- AKAli KhanNov 15, 20255.0Great place to stay, exceptional customer service, get the breakfast, it's worth it. A special thanks to the Front desk staff Rohit and Cheyenne for everything.
- DMDominique McCormickNov 13, 20255.0Warm and welcoming place to stay. Great buffet and Kim and Cheyenne at the welcome desk are wonderful. They truly go the extra mile for the guests!! Highly recommend
- NONibin OommenNov 5, 20253.0Overall it was a comfortable stay but it did not come without disappointments. Let me start with the good experiences: 1. Check/Front Desk: The wonderful black gentlewoman (I did not catch her name) was absolutely amazing, friendly and helpful. She helped with a late check out and also changing rooms, she also made great recommendations on the coffee/food options. THIS IS THE ONLY REASON I GAVE THREE STARS! The bad experiences: 1. The server supervisor at the breakfast tables (Latino lady) was extremely rude and racist with several customers, me, my dad and also another mother and children who were of Asian descent. I specifically do want to call her out as her rude and arrogant behavior is not acceptable and reflects badly for a property like Hilton. I am frequent patron and none of the other properties gave such a bad service. She also was also not prompt in collecting the coupons. 2. Rooms: I had to change two rooms as the first room was cockroach infested (430) and the second room (402) had water leakage from the air conditioning on the carpet and the room had a very mouldy smell which triggered my allergies. The 3rd room was fine. I know this is not the first time as I saw the staff using fans to dry out the carpets and kept the room open. They also used pesticide in the rooms. We stayed at the hotel for 7 days as a family for a wedding and brought business to them. It is totally unacceptable for this level of poor service. I don’t know even if this will be addressed. I have not seen any responses from the property owner to negative comments in Google.
- AWAlex WestoverNov 2, 20252.0The bed and the room was wonderful and comfy but when we went down to the pool and it was iced cold, not by a little bit but by a lot. The hot tub was warm but not hot. Also when my dad booked our reservation he also bought the breakfast but the staff said "no it didn't" so he was charged double. Hotel breakfast shouldn't even cost money!!!
Frequently Asked Questions About Hilton Garden Inn Houston/Sugar Land
What are the check-in and check-out times at Hilton Garden Inn Houston/Sugar Land?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hilton Garden Inn Houston/Sugar Land offer free WiFi to guests?
Yes, complimentary WiFi is available throughout the hotel including public areas and there are public internet terminals.
Is the Hilton Garden Inn Houston/Sugar Land pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at the hotel?
The hotel features one restaurant, the Great American Grill, offering cooked-to-order breakfast and dinner, as well as a bar called the Pavilion Lounge. Room service is also available in the evenings.
Does the hotel provide accessibility features for guests with mobility needs?
Yes, there is accessible parking and an accessible elevator, and the property is generally mobility accessible.
Are there fitness and recreational facilities at the Hilton Garden Inn Houston/Sugar Land?
Yes, the hotel has a fitness center available for free, an outdoor pool, and a hot tub for guest use.
Can guests park their vehicles at the hotel, and is there a shuttle service available?
Yes, free self-parking is available and there is a local shuttle service within a five-mile radius.
What nearby religious sites can guests visit near the hotel?
Guests can visit transformers’ Chapel Sugar Land TEXAS USA and Kingdom Life Worship Center, both nearby religious organizations.
Are there dining options near the hotel for guests interested in Asian or Pakistani cuisine?
Yes, nearby options include L'Amour Du Cafe offering Asian cuisine, Bundu Khan Kabab House with Pakistani and Indian food, and Universal Bakery and Snacks which serves Indian cuisine.
What local services are available close to the Hilton Garden Inn Houston/Sugar Land for business travelers?
Nearby services include Yildiz Law Firm, PLLC for legal needs, Spade Corporate for event photography, and several real estate professionals such as Cortney Sells Homes and Hiren Patani Your Realtor.