Hampton Inn & Suites Houston Sugar Land

Reviews

• AH

  Angelica Howard

  Nov 18, 2025
  1.0
  I have stayed at this hotel multiple times on multiple different occasions. The last two times I have stayed here will guarantee I will never book a room here again. First failed stay the lobby was filled with people at a late hour and then as expected with such behavior the fire alarm goes off in the middle of the night (@1am) due to someone smoking in the lobby. Next failed visit I did not even get to complete however I was still charged even after cancelling and speaking with the front desk to assure I would not be charged. I have been attempting to receive my refund for over a month with no response from the hotel.
• NS

  Naveen Skaria

  Nov 14, 2025
  1.0
  Interesting experience from Hilton Hotels. We checked in today (11/14) through the app. The room was assigned with no towels, toilet paper holder broken, no toilet papers, no shower gel. They couldn't fix the toilet paper holder, and that is understandable. Instead of shower gel, we got 4 small bar soaps and stated the Hampton Inn is out of shower gels. Isn't that interesting 🤔 Very bad experience and will think twice before using Hampton Inns.
• DT

  Dr. Bao Tran

  Nov 13, 2025
  4.0
  Cute place, at the time of check in- Chantel was very nice. But the hotel is way out in the middle of nowhere :-)
• HH

  Harrio House

  Nov 7, 2025
  1.0
  Terrible hotel! I don’t recommend any one to book in this hotel. They take payments and overbook when you get to the reception they pretend not to see your booking until u insist. I arrived at the hotel with a baby and I found many people complaining too.
• FI

  Frodad I

  Nov 2, 2025
  1.0
  Avoid this place and go to any other hotel in town. There are several good places in the Houston Sugarland area. First we checked in October 31 for a two day stay and the person who checked us in assured us we were good for 3 days as we had a separate reservation for a 3rd day. Nobody acknowledged us as loyal Hilton honors members, offered us no water or asked us if we needed anything. The room did not have a working telephone or TV, the sink was missing a stopper and when told about these issues the next person at reception said someone will come fix it. Today is the 3rd day and nothing has been done/ To top it all off, nobody responded to my chat or telephone calls made to reception with our cell phone. When I went down to reception today, I was told to vacate the room because the receptionist said we did not pay for the 3rd day. When I told her I had already checked in on the app, she said the hotel was only holding the room for us and I would have to pay anyway. Also, after an hour after I got my key card validated once again a strange lady walked in our room not realizing that we were in it. We have very expensive jewelry and clothes here as we are attending a wedding. I told her I that the first person at reception had told me it would be seamless with our two reservations and we would not have to leave our room, she said that’s not possible and when I said I would complain to upper management she said go ahead it does not affect my pay, I’m only part-time. Appalling behavior from a customer service oriented perspective. I am considering suing Hilton and if I have to move out today, I don’t even want my money back but also compensation for all the hassle this place has put me through. Worst experience ever! This is the worst experience I have had with a Hilton property.

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