Hampton Inn & Suites Houston Sugar Land

3.8
392 reviews
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Business Details

218 Promenade Way, Sugar Land, TX
77479, United States
(281) 277-5246
https://www.hilton.com/en/hotels/housuhx-hampton-suites-houston-sugar-land/

About

HotelHampton Inn
Located at TX-6 and Highway 90-ALT, our hotel is just 10 minutes from the shops, restaurants, and attractions of Sugar Land. The Houston Museum of Natural Science at Sugar Land and Sugar Land Memorial Park are less than five miles away. Texas Medical Center and The Galleria are within 20 miles. Enjoy our many amenities including free hot breakfast, free WiFi, an outdoor pool, and more.

Location

Hampton Inn & Suites Houston Sugar Land
218 Promenade Way, Sugar Land, TX
77479, United States

Hours

Reviews

3.8
392 reviews
5 stars
215
4 stars
57
3 stars
21
2 stars
15
1 star
84

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about room cleanliness, including dirty bathrooms and unclean linens.

Customer Service

Feedback indicates a significant inconsistency in customer service, with some staff being friendly and helpful while others were reported as rude and unprofessional.

Room Availability Problems

Several customers experienced issues with room availability, including overbooking and receiving incorrect room types upon check-in.

Breakfast Quality

Guests reported mixed experiences with breakfast, including lack of food items and poor service during breakfast hours.

Management Response

Numerous reviews mentioned a lack of responsiveness from management regarding complaints and issues raised by guests.
  • SS
    simzie03
    2 days ago
    4.0
    I wanted to highlight Adam, the evening front desk concierge. Even though it was only his first week on the job, he carried himself like a true professional. He greeted us with a genuine smile, was friendly, welcoming and attentive. It’s clear he takes pride in his work and cares about the guest experience. Adam is a wonderful addition to the team, and his positive attitude really stood out.
  • TC
    Thiravat ChooJitarom
    Jan 6, 2026
    4.0
    The cleanest and best kept Hampton Inn we have ever stayed at! My only complaint was that when the room was serviced we didn't have enough towels or toilet paper. They are also very prompt at breakfast. Closed at 10 AM on the dot.
  • MK
    Muhammad Khan
    Dec 31, 2025
    4.0
    Hotel is very clean and rooms are spacious and clean . The area is also very accessible and safe. however service is lacking for example our room did not have shampoo and body wash which we have to ask. Breakfast was good but the service of refilling is very slow.
  • IS
    irf sha
    Dec 29, 2025
    1.0
    They overbooked my room .. also charged my credit card I never stayed there,,no refund. Amex will handle this .
  • MW
    Matthew Whalin
    Dec 16, 2025
    5.0
    Do yourself a favor and pick an odd room. Then you are looking out at green space behind the hotel instead of the road and restaurant. Great location to get to many things quickly. Rooms are great, breakfast is good and the staff is awesome! Great quality for the price. I've stayed here 40 plus nights this year.
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Frequently Asked Questions About Hampton Inn & Suites Houston Sugar Land

What are the check-in and check-out times at Hampton Inn & Suites Houston Sugar Land?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM.

Is breakfast included at Hampton Inn & Suites Houston Sugar Land?

Yes, a free hot breakfast including a buffet option is available.