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Welcome to the Holiday Inn Express & Suites Stafford NW – Sugar Land! Our BRAND NEW hotel is located conveniently along Hwy 59/Interstate 69, near Sam Houston Parkway and Hwy 90. While relaxing at the hotel, take advantage of our IHG Studio state of the art technology indoor pool and order in using GrubHub – an IHG partner. For a night out, pick one of the many nearby restaurants in the Fountains Shopping complex or The Grid.
Coming in for training or business meetings? You will find corporate destinations like Schlumberger, Bechtel, Cardinal Health, Fluor Corporation, UPS, Methodist and Memorial Hermann Hospitals and more in our backyard. Setting your family up for a fun-filled staycation? Do not miss these local favorites: Stafford Centre of Performing Arts, Constellation Field, Fort Bend Children's Discovery Center, Houston Museum of Natural Science at Sugar Land, Local Breweries like Texas Leaguer and Fort Bend Brewing, and many local Parks and Gardens. Take a short drive to explore these Houston Top attractions: Museum of Fine Arts, NRG Stadium, Minute Maid Park, NASA Space Center, Houston Baptist University, Rosenberg Rail Museum, and Kemah Boardwalk.
We welcome you to stay SMART and active using our onsite fitness center, rest in our spacious guestrooms with sheer and blackout shades, and recharge with our Hot breakfast and coffee around-the-clock. Come experience exceptional service and a home-away-from-home appeal!
Location
Holiday Inn Express & Suites Stafford NW - Sugar Land by IHG
12507 S Kirkwood Road, Stafford, TX
77477, United States
Hours
Reviews
4.3
262 reviews
5 stars
179
4 stars
40
3 stars
11
2 stars
6
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer service experiences varied widely; some praised staff for being friendly and accommodating, while others reported rudeness and lack of professionalism.
Cleanliness
Many guests highlighted the hotel's cleanliness, with several reviews specifically mentioning well-maintained rooms and common areas.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed the variety and quality, others reported shortages and dissatisfaction with the offerings.
Issues with Bugs
Multiple reviews mentioned bed bugs, leading to serious concerns about hygiene and pest control.
Management Response
Guests expressed frustration over poor communication and lack of follow-up from management regarding lost items and complaints.
- MSMark SchaeferNov 12, 20253.0The breakfast was cold was not very wel put together
- KFKevin FerghasdanNov 12, 20252.0Housekeeping kept turning off my ac, kept coming back from work, confined space training, etc, sweating my tail off, just to walk into an 82-degree room. Breakfast never opened on time(according to what I was told by the clerk who checked me in), and in the rush to make my flight, I forgot a jacket that I very much needed for work-my fault, of course- and they say they will simply hold it until someone picks it up, though I have already made a label and paid the shipping to get it back!
- DBDiana BarronNov 11, 20255.0I recently stayed at Holiday Inn Express Stafford NW - Sugar Land for 2 weeks during a home remodel. If I could not be at my house, this was the 2nd best place! Everyone was friendly & helpful, always greeting & asking if I needed anything. Sandra was very welcoming & made me feel at home. Everything was super clean including the lobby; a fresh clean scent was the first thing I noticed in the lobby. I often saw the entire lobby area being mopped & the windows being cleaned. Housekeeping services in my room were fabulous. Marina especially did a great job & made sure things were just the way I liked or needed for my long term stay. The bed was comfortable; the furniture in the room suited my needs with a desk, luggage shelf, small refrigerator & microwave. The refrigerator kept things very cold which is unusual for a hotel; this was very helpful for a 2 week stay. Complimentary breakfast was delicious with a good balance of types of food including yogurt & fruit. The afternoon cookies & citrus beverage was a special treat I looked forward to & Wednesday mixers with drinks & food was very nice. All of these things helped me during a stressful time by providing comfort, convenience, relaxation & a friendly, courteous atmosphere. I cannot say enough good about this hotel & those who work there. Thank you everyone for showing me they cared that I was comfortable & for helping me make it through my home project! It really did make a difference for me & kept me smiling & relaxed. Thank you, Thank you
- BBBrianna (Bri)Nov 4, 20254.0We stayed at the Holiday Inn Express for just one afternoon and overnight, and overall had a very nice experience. The hotel is easy to get to and in a convenient location, which made travel simple. The property itself was very clean, and the staff members we interacted with were all incredibly friendly and welcoming. Our room was comfortable and had everything we needed for a short stay. The free breakfast in the morning was decent and made for a quick and easy start to the day. We did discover there wasn’t a shower curtain when it was time to shower, but it was late and we just made it work, no big deal. Even with that minor hiccup, we enjoyed our stay and would definitely stay here again. The comfort, cleanliness, and friendly staff made it a pleasant stop.
- LLLeslieOct 27, 20251.0Staff was nice and friendly. I should’ve listened to the reviews, yep they definitely have bed bugs. Had bites all over my body. They refunded me and told me they did and inspection and saw nothing but the bites on my body say otherwise.
Frequently Asked Questions About Holiday Inn Express & Suites Stafford NW - Sugar Land by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Stafford NW - Sugar Land?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free breakfast?
Yes, a free buffet breakfast is available for guests.
Is parking available at the hotel?
Yes, free parking is available for guests.
Are pets allowed at Holiday Inn Express & Suites Stafford NW?
No, pets including dogs and cats are not allowed at the hotel.
What fitness facilities does the hotel provide?
The hotel has a fitness center with elliptical machines, free weights, and treadmills.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has elevators and accessible parking.
What measures does the hotel take for cleanliness and sanitation?
The hotel uses commercial-grade disinfectants, enhances cleaning in common areas and guest rooms, employs trained staff, offers sanitizer, and disinfects or discards keycards.
Are there any nearby restaurants where guests can dine outside the hotel?
Yes, guests can enjoy nearby dining options like Rice & Rolls (Chinese and Vietnamese cuisine), Charlie's Taco (Mexican fast food), and Southern Maid Donuts bakery.
What local attractions can guests visit near the hotel?
Guests can visit nearby attractions such as the Stafford Centre of Performing Arts, Constellation Field, and the Fort Bend Children's Discovery Center for family-friendly activities.
How can guests use local transit or nearby services when staying at the hotel?
Guests can access nearby services including gas stations like Chevron and Valero, laundromats such as Sun Suites of Sugar Land-Stafford, and automotive services like Kwik Kar Lube and Tune to support their stay.