Business Details
About
HotelConference CenterBusiness Meeting LocationsHoliday Inn Express
Welcome to the Holiday Inn Express & Suites Stafford NW – Sugar Land! Our BRAND NEW hotel is located conveniently along Hwy 59/Interstate 69, near Sam Houston Parkway and Hwy 90. While relaxing at the hotel, take advantage of our IHG Studio state of the art technology indoor pool and order in using GrubHub – an IHG partner. For a night out, pick one of the many nearby restaurants in the Fountains Shopping complex or The Grid.
Coming in for training or business meetings? You will find corporate destinations like Schlumberger, Bechtel, Cardinal Health, Fluor Corporation, UPS, Methodist and Memorial Hermann Hospitals and more in our backyard. Setting your family up for a fun-filled staycation? Do not miss these local favorites: Stafford Centre of Performing Arts, Constellation Field, Fort Bend Children's Discovery Center, Houston Museum of Natural Science at Sugar Land, Local Breweries like Texas Leaguer and Fort Bend Brewing, and many local Parks and Gardens. Take a short drive to explore these Houston Top attractions: Museum of Fine Arts, NRG Stadium, Minute Maid Park, NASA Space Center, Houston Baptist University, Rosenberg Rail Museum, and Kemah Boardwalk.
We welcome you to stay SMART and active using our onsite fitness center, rest in our spacious guestrooms with sheer and blackout shades, and recharge with our Hot breakfast and coffee around-the-clock. Come experience exceptional service and a home-away-from-home appeal!
Location
Holiday Inn Express & Suites Stafford NW - Sugar Land by IHG
12507 S Kirkwood Road, Stafford, TX
77477, United States
Hours
Reviews
4.3
272 reviews
5 stars
184
4 stars
45
3 stars
11
2 stars
6
1 star
26
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Staff Service
The staff received mixed reviews; while many guests highlighted friendly and helpful service, others reported rude behavior and poor customer service experiences.
Breakfast Quality
The breakfast offerings were generally well-received, with several guests enjoying the variety and quality, although some noted inconsistencies and shortages.
Issues with Bugs
Several reviews mentioned concerns about bed bugs, with guests reporting bites and dissatisfaction with the hotel's response to these issues.
Management Concerns
There were multiple complaints regarding management's handling of customer service issues, including lack of follow-up and poor communication.
- RRRASHIDDec 29, 20254.0Holiday Inn Express & Suites Stafford, Texas was a great stay. The building feels relatively new, the rooms were very clean, and the staff was professional and helpful. Wi-Fi was fast and reliable the whole time. Overall, a solid, comfortable option in Stafford.
- KCKeishla CruzDec 19, 20255.0I should have left this review a long time ago but I did not have a chance to. I had an amazing experience at this location. The staff was amazing and they were very attentive. The staff members were amazing especially the front desk staff. What i love the most was the diversity and how genuine they were. The rooms were very clean and everything was near the area. I would recommend please have more bacon days because for people that are staying for a longer period of time eating sausage everyday can be a lot but overall it was ok. Thank you for your hospitality. I travel a lot and I have never given a hotel a large tip but this hotel deserved it. Thank you all. The manager should be proud of you.
- RBRuben BarreraDec 19, 20254.0Hotel is nice and clean. Beds are comfortable and the bathroom is huge. The water is soft so it feels like you can never get the soap off of yourself. The complimentary breakfast is okay, nothing special. My only complaint is the blinds. The shade doesn't come all the way down.
- TVT VahNov 30, 20255.0Great staff, clean and well maintained hotel. Great breakfast. Thanks to all who worked holiday weekend so we can enjoy our stay.
- MCMichelle CoronadoNov 24, 20254.0Of the numerous Holiday Inns that we have stayed in this year, this one by far has the best looking shower/bathtub. However, walking in to find what looks to be a lot of used Kleenex sitting on top of the Kleenex box is not very appealing. Going down for breakfast at all of these different Holiday Inns and the pancake machine is not working for one reason or another is really giving me McDonald’s broken soft serve ice cream machine vibes. It’s bad enough that they rarely serve any bacon anymore and now I can’t even get a pancake…I have to settle for some overcooked biscuits. Please do better.
Frequently Asked Questions About Holiday Inn Express & Suites Stafford NW - Sugar Land by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Stafford NW - Sugar Land?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free breakfast?
Yes, a free buffet breakfast is available for guests.
Is parking available at the hotel?
Yes, free parking is available for guests.
Are pets allowed at Holiday Inn Express & Suites Stafford NW?
No, pets including dogs and cats are not allowed at the hotel.
What fitness facilities does the hotel provide?
The hotel has a fitness center with elliptical machines, free weights, and treadmills.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has elevators and accessible parking.
What measures does the hotel take for cleanliness and sanitation?
The hotel uses commercial-grade disinfectants, enhances cleaning in common areas and guest rooms, employs trained staff, offers sanitizer, and disinfects or discards keycards.
Are there any nearby restaurants where guests can dine outside the hotel?
Yes, guests can enjoy nearby dining options like Rice & Rolls (Chinese and Vietnamese cuisine), Charlie's Taco (Mexican fast food), and Southern Maid Donuts bakery.
What local attractions can guests visit near the hotel?
Guests can visit nearby attractions such as the Stafford Centre of Performing Arts, Constellation Field, and the Fort Bend Children's Discovery Center for family-friendly activities.
How can guests use local transit or nearby services when staying at the hotel?
Guests can access nearby services including gas stations like Chevron and Valero, laundromats such as Sun Suites of Sugar Land-Stafford, and automotive services like Kwik Kar Lube and Tune to support their stay.