Best Western Plus Atrium Inn

4.2
741 reviews

About

HotelBest Western
At the Best Western Plus Atrium Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Atrium Inn will stand out among other hotels in Schertz,TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Atrium Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

Best Western Plus Atrium Inn
17401 IH 35 N, Schertz, TX
78154, United States

Hours

Reviews

4.2
741 reviews
5 stars
435
4 stars
163
3 stars
59
2 stars
29
1 star
55

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews reported problems with cleanliness, including bed bugs, roaches, and unpleasant odors in rooms.

Staff Performance

While some guests praised friendly and helpful staff, others reported rude service and lack of responsiveness to issues.

Amenities and Location

Guests appreciated the hotel's amenities like the indoor pool and breakfast options, as well as its convenient location near restaurants and shopping.

Room Conditions

Several reviews mentioned outdated rooms, maintenance issues, and inconsistent water pressure.
  • SW
    Shawn Walston
    Dec 15, 2025
    1.0
    I was billed for 2 nights not 1. I was checked out before 11. Front desk guy had the keys. Room had a bad odor. Tub would not drain. They will not respond to me or my emails. Elevator broken
  • DR
    David Rheman
    Dec 13, 2025
    5.0
    This is a nice, comfortable hotel. It has an indoor pool with a hot tub, free breakfast for customers, guest laundry, fitness center, and did I mention the indoor pool? It's not super fancy, but is reasonable. There's a Denny's on one side and a KFC on the other side. Other restaurants and Walmart are nearby.
  • JM
    Jennifer Magana
    Dec 8, 2025
    1.0
    We booked this hotel for our soccer girls this past weekend. One parent had bed bugs, we had roaches and another parent had ants in their room. We asked for a refund because we left same night we got in but we weren't refunded. I called again today and no call back. Another parent wrote a review and it keeps getting deleted, wonder why!!!
  • JJ
    James Gonzales Jr.
    Dec 7, 2025
    5.0
    Hotel was wonderful staff was terrific, outdoor pool, jacuzzi was like a rain forest. Pools had changing lights, breakfast was terrific and beds were comfortable. Will be staying again.
  • KB
    Katie Bastianelli
    Dec 5, 2025
    1.0
    BED BUGS!!!!! Their reaction and response was not serious or timely enough. The hotel was difficult about giving refunds to the other guest we were traveling with. Where there is one bed bug, there are more. And regarding the response to another review from a guest we were traveling with, I have photos of the bedbugs along with the geo tag and timestamp from my iPhone and identification. DO WHAT IS RIGHT! Refund the guest. Add photos

Frequently Asked Questions About Best Western Plus Atrium Inn

Does Best Western Plus Atrium Inn offer free breakfast?

Yes, the hotel provides free breakfast to all guests.

Is there a fitness center available at Best Western Plus Atrium Inn?

Yes, a fitness center is available for guests to use.