Business Details
About
HotelBest Western
At the Best Western Plus Atrium Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Atrium Inn will stand out among other hotels in Schertz,TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Atrium Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Hours
Reviews
4.2
741 reviews
5 stars
435
4 stars
163
3 stars
59
2 stars
29
1 star
55
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews reported problems with cleanliness, including bed bugs, roaches, and unpleasant odors in rooms.
Staff Performance
While some guests praised friendly and helpful staff, others reported rude service and lack of responsiveness to issues.
Amenities and Location
Guests appreciated the hotel's amenities like the indoor pool and breakfast options, as well as its convenient location near restaurants and shopping.
Room Conditions
Several reviews mentioned outdated rooms, maintenance issues, and inconsistent water pressure.
- SWShawn WalstonDec 15, 20251.0I was billed for 2 nights not 1. I was checked out before 11. Front desk guy had the keys. Room had a bad odor. Tub would not drain. They will not respond to me or my emails. Elevator broken
- DRDavid RhemanDec 13, 20255.0This is a nice, comfortable hotel. It has an indoor pool with a hot tub, free breakfast for customers, guest laundry, fitness center, and did I mention the indoor pool? It's not super fancy, but is reasonable. There's a Denny's on one side and a KFC on the other side. Other restaurants and Walmart are nearby.
- JMJennifer MaganaDec 8, 20251.0We booked this hotel for our soccer girls this past weekend. One parent had bed bugs, we had roaches and another parent had ants in their room. We asked for a refund because we left same night we got in but we weren't refunded. I called again today and no call back. Another parent wrote a review and it keeps getting deleted, wonder why!!!
- JJJames Gonzales Jr.Dec 7, 20255.0Hotel was wonderful staff was terrific, outdoor pool, jacuzzi was like a rain forest. Pools had changing lights, breakfast was terrific and beds were comfortable. Will be staying again.
- KBKatie BastianelliDec 5, 20251.0BED BUGS!!!!! Their reaction and response was not serious or timely enough. The hotel was difficult about giving refunds to the other guest we were traveling with. Where there is one bed bug, there are more. And regarding the response to another review from a guest we were traveling with, I have photos of the bedbugs along with the geo tag and timestamp from my iPhone and identification. DO WHAT IS RIGHT! Refund the guest. Add photos
Frequently Asked Questions About Best Western Plus Atrium Inn
Does Best Western Plus Atrium Inn offer free breakfast?
Yes, the hotel provides free breakfast to all guests.
Is there a fitness center available at Best Western Plus Atrium Inn?
Yes, a fitness center is available for guests to use.
Does Best Western Plus Atrium Inn have a hot tub?
Yes, the hotel features a hot tub for guest relaxation.
Is the property smoke-free?
Yes, Best Western Plus Atrium Inn is a smoke-free property.
Is free Wi-Fi available at Best Western Plus Atrium Inn?
Yes, free Wi-Fi is provided throughout the hotel.
What are the operating hours of Best Western Plus Atrium Inn?
The hotel operates 24 hours a day, 7 days a week.
Where is Best Western Plus Atrium Inn located?
It is located at 17401 IH 35 N, Schertz, TX 78154, United States.
Are there any nearby places to eat breakfast?
Yes, there are several Denny's diners nearby that serve American breakfast and brunch.
Are there other hotels near Best Western Plus Atrium Inn?
Yes, multiple nearby hotels named Atrium Inn are located close by, offering additional lodging options.
How can nearby places help me during my stay at Best Western Plus Atrium Inn?
Nearby Denny's restaurants offer convenient spots for breakfast or brunch outside the hotel, and the multiple Atrium Inn hotels nearby provide options if you need alternative accommodations.