SureStay Plus by Best Western San Antonio North

Reviews

• DS

  Dustie Sandell

  Mar 15, 2026
  1.0
  I’m telling you right now, do not stay here. I checked in with a friend, went up to our room, and there were stains on our bed sheets. They changed our room and immediately sent someone else into our room (without it being cleaned or the beds remade) and our next room had bedbugs! The man at the front desk REFUSED to refund me, even though he admitted to the fact that there were bugs AND that we were within the signed policy. Policy stated that you had to let front desk know about any issues with the rooms within the first 15 minutes for a refund, which we did, and he argued with me and refused to contact a manager. When I finally informed him I contacted police, the manager was finally called. Please; don’t stay here.
• TB

  Tomeka Burton

  Mar 15, 2026
  1.0
  First of all the The pictures online aren’t REMOTELY close to what the “hotel” actually looks like. It is FILTHY. The parking lot is trashy. There is a sign at the desk that says your room doesn’t get cleaned daily because they are short on housekeeping staff. Like why are you open scamming folks for there money! There were BEDBUGS in the rooms. They were on the mattress and the walls. Customer service was horrendous. No consideration, no accountability.. Refused to give the money back! The first room they sent my family to had NO AC and remember we are in Texas... The second room my family was sent to was somebody else’s room. Sheets weren’t fixed. The room looked used already. And the third one had bedbugs. I would not suggest staying here. It was horrible. I ended up driving two and half hours back home because I couldn’t stay where I had paid..it was dirty and FULL of bedbugs. I never thought I would be hotelfished!… and also I have receipts
• AP

  Adriana Perez

  Mar 7, 2026
  3.0
  Estuvimos el día 20 de febrero 2026 y todo excelente solo en la noche olía un poco raro porque tenían apagado los climas de lobby El único detalle es que el reembolso no lo han hecho ya hablé con mi banco y me comenta que el hotel aún no regresa el depósito de $50 dolares que pague con mi tarjeta, ya les envíe correos pero nadie me responde mi reserva fue a nombre de Adriana Perez 20 de febrero 2026
• MC

  Mark Chavez

  Feb 21, 2026
  1.0
  Service was not good at all I had to wait at least 10 minutes at front desk to check in . Plus the person was not there at front desk. In all I well not be using this location for further services. Of lack of friendly service. He needs to be trained with friendly service and people skills it look like the guy didn’t wanna be there anymore with the poor attitude that he gave us
• AZ

  Angiee Zozaya

  Jan 31, 2026
  4.0
  La habitación limpia y bien para el precio, solo ya deberían cambiar las almohadas, se sienten como con bolitas. El desayuno es sencillo pero suficiente.

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