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SureStay Plus by Best Western San Antonio Fiesta Inn

3.9
(688 reviews)
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Business Details

13535 W Interstate 10, San Antonio, TX
78249, United States
(210) 696-2400
http://bestwestern.com
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About

HotelBest Western
At the SureStay Plus by Best Western San Antonio Fiesta Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the SureStay Plus by Best Western San Antonio Fiesta Inn will stand out among other hotels in San Antonio,TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the SureStay Plus by Best Western San Antonio Fiesta Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

SureStay Plus by Best Western San Antonio Fiesta Inn
13535 W Interstate 10, San Antonio, TX
78249, United States

Hours

Reviews

3.9
688 reviews
5 stars
330
4 stars
156
3 stars
83
2 stars
45
1 star
74

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted problems with cleanliness, including mold, dirty towels, and stained bedding.

Staff Performance

While some guests praised the staff for being friendly and helpful, others reported rude behavior and poor customer service.

Breakfast Quality

The complimentary breakfast received mixed reviews, with many customers expressing disappointment over limited options and poor quality.

Maintenance Problems

Several guests noted issues with room maintenance, such as malfunctioning appliances, outdated decor, and general disrepair.

Location and Value

The hotel was frequently praised for its convenient location and affordability, making it a suitable choice for budget travelers.
  • KC
    Karina Coronado
    Feb 10, 2026
    5.0
    Todo estaba bien. Lo unico es que el refrigerador hacia un poco de ruido cuando se encendia el motor y la llave de la regadera fugaba agua todo el tiempo
  • CC
    Corte Carlson
    Feb 8, 2026
    1.0
    These people ,watch credit cards and bank cards
  • ML
    MEC onbehalfof LMC
    Jan 19, 2026
    1.0
    Bedbugs!!! Do not go here
  • SS
    Sheila Kennedy Smith
    Jan 13, 2026
    1.0
    Totally rude
  • AF
    Antoinette Fairbairn
    Jan 1, 2026
    3.0
    The fridge did not work properly and wasn't cooling for the food we had with us and we had to get use ice packs. We notified the front desk 4 times during our stay and someone came to check. We were asked if we wanted to move rooms, but we did not see the need to move if they could bring another fridge to the room on our 2nd day there. Told us to give them 2 to 3 hrs because their manager had the key to get the updated fridges. We left the hotel and came back and the fridge was not changed out. So for our five day trip no working fridge. The ac unit does not cleaned better. There is dust and possible mold spores. I like the fact they come by to get trash, refresh towels and bedding daily. Few times we did not require it the bedding changed, but it was good they checked if we needed items. Comp breakfast does need more options for guest the only items available is 3 type of sliced bread, whole milk, 3 types of coffee, maybe 2 juices, 3 kinds of cereal, waffle station, eggs and pork sausage. Adding muffins, bagels, cream cheese, turkey bacon or sausage, hash brown patties, options of fruits would ensure the customer are getting more quality breakfast for time they have to stay and price. Overall, the staff were nice and quick to bring certain items to the room, but timeliness on getting proper amenities such as a fridge in the room was horrible waited all 4 days of our stay with no resolution.
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Frequently Asked Questions About SureStay Plus by Best Western San Antonio Fiesta Inn

Does the SureStay Plus by Best Western San Antonio Fiesta Inn offer free breakfast?

Yes, the hotel offers free breakfast to all guests.

Is there a fitness center available at the SureStay Plus by Best Western San Antonio Fiesta Inn?

Yes, a fitness center is available on the property for guests to use.

Brand Certified Facts from SureStay Plus by Best Western San Antonio Fiesta Inn

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