Business Details
About
Hotel
At the SureStay Plus by Best Western San Antonio Fiesta Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the SureStay Plus by Best Western San Antonio Fiesta Inn will stand out among other hotels in San Antonio,TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the SureStay Plus by Best Western San Antonio Fiesta Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
SureStay Plus by Best Western San Antonio Fiesta Inn
13535 W Interstate 10, San Antonio, TX
78249, United States
Hours
Reviews
3.9
680 reviews
5 stars
327
4 stars
155
3 stars
82
2 stars
45
1 star
71
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, stained linens, and mold, with some guests reporting bugs and unpleasant odors.
Customer Service
While some staff were praised for being friendly and helpful, others were reported as rude or unprofessional, leading to negative experiences.
Breakfast Quality
Many guests found the complimentary breakfast lacking in quality and variety, with some describing it as gross or insufficient.
Value for Money
Several customers noted that while the hotel is budget-friendly, the overall quality and maintenance did not meet expectations for a Best Western Plus.
Location and Amenities
The hotel is conveniently located near attractions like Six Flags, and some guests appreciated the pool and spacious rooms.
- PMPedro Macedo5 days ago5.0Great location near lots of eateries, shopping centers, historical sites, downtown. The place has free breakfast decent pool and gym.
- ATAmy TaylorNov 6, 20254.0The staff was very helpful. The bed was clean and so very comfortable. It's not a luxurious hotel but it was nice. There's a fridge and a microwave. Again the bed was awesome. They also have free breakfast which is great when you have kids.
- HMHeather MitchellNov 3, 20251.0The window shades were open by the bed which lets the whole parking lot see in. When closed you could still see around the edges. There’s also a window by the door with a tiny shade that lets anyone in the pool see into your bathroom, as you sit down to pee you face that window. The shade doesn’t cover the window entirely. There was also a note saying the lock doesn’t work and to use the extra flip lock thingy. Super great! The towels had yellow stains, the toilet had hairs all over it, and the shower was rusty and gross. The pillows were sad and lumpy and old. The nightstand was sticky. There was paint splatter over everything showing they quickly repainted at some point in time. The mini fridge was barely cooler than room temp and the freezer section was thawing. The free breakfast was gross. Usually I love the waffles but these were disgusting. The sausage links had a weird taste and weren’t warm, and the scrambled eggs were very powdery and watery. Also it was advertised on Google as $49 a room but I was charged $94.
- ESEmilce SantanaOct 27, 20251.0My goodness...this place is rough. I don't recommend it at all. I had to request a switch in rooms because the pillows (both the cases and the actual pillows; I even found a hair in one of them) and sheets were so stained. I will say that the lobby worker was quick to move me to another room, but even the other room had its issues (i.e., stained carpet, super dusty window, door in need of repair). The pillows are super thin and the linens/towels are scratchy. I know it's a budget hotel, but WOW, this was unpleasant place to stay at. Please don't stay here!
- SSSam StowelOct 12, 20252.0I extended the reservation and this moron came knocking the door. The receptionist didnt tell knocking guy the reservation was extended Chairs are old and worn out bad.
Frequently Asked Questions About SureStay Plus by Best Western San Antonio Fiesta Inn
Does the SureStay Plus by Best Western San Antonio Fiesta Inn offer free breakfast?
Yes, the hotel offers free breakfast to all guests.
Is there a fitness center available at the SureStay Plus by Best Western San Antonio Fiesta Inn?
Yes, a fitness center is available on the property for guests to use.
Does the SureStay Plus by Best Western San Antonio Fiesta Inn provide free WiFi?
Yes, free WiFi is available throughout the hotel.
Is the SureStay Plus by Best Western San Antonio Fiesta Inn a smoke-free property?
Yes, the hotel is a smoke-free property.
Where is the SureStay Plus by Best Western San Antonio Fiesta Inn located?
It is located at 13535 W Interstate 10, San Antonio, TX 78249, United States.
What are the operating hours of the SureStay Plus by Best Western San Antonio Fiesta Inn?
The hotel is open 24 hours every day, including weekends.
Does the hotel offer any special promotions or featured messages for guests?
Yes, guests who stay 2 nights can receive a $50 Best Western Gift Card.
What amenities does the SureStay Plus by Best Western San Antonio Fiesta Inn provide for business travelers?
All guest rooms include a spacious work desk and free internet access to accommodate business travelers.
Are there any nearby places of interest around the SureStay Plus by Best Western San Antonio Fiesta Inn?
Nearby places mainly include similar hotels such as Best Western Plus Fiesta Inn and NPR One Stop Services LLC, a roofing service.
How can nearby hotels like Best Western Plus Fiesta Inn assist customers visiting the SureStay Plus by Best Western San Antonio Fiesta Inn area?
If the SureStay Plus is fully booked, nearby hotels like Best Western Plus Fiesta Inn offer convenient alternative accommodations in the same area.