Business Details
About
Hotel
At the SureStay Plus by Best Western San Antonio Airport in San Antonio, TX, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
SureStay Plus by Best Western San Antonio Airport
11355 San Pedro Ave, San Antonio, TX
78216, United States
Hours
Reviews
3.3
375 reviews
5 stars
140
4 stars
62
3 stars
41
2 stars
29
1 star
103
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted issues with cleanliness, including dirty rooms, bathrooms, and common areas.
Customer Service
Many customers reported poor customer service, including rude staff and lack of assistance with issues.
Deposit Issues
Guests frequently mentioned unexpected $100 deposits at check-in, leading to frustration and confusion.
Breakfast Quality
The breakfast offerings were often criticized for being minimal, stale, or poorly prepared.
Value for Price
While some guests found the price reasonable, many felt the overall experience did not justify the cost.
- LTLoretta Tyre2 days ago1.0They asked for a deposit that was for more than the room, and nothing worked. The refrigerator didn't work the light plugs were faulty.
- BHBilly Harmon4 days ago5.0I stay at this hotel often and I absolutely love it. More bang for the buck.
- JHJay HorowitzOct 29, 20251.0Review for [Hotel Name], October 25th Stay (1 star) I booked a room here for $154 a night based on how nice the pictures looked, but my experience was far from what I expected. When I arrived, they demanded a $100 deposit on top of the prepaid amount, supposedly because they’re worried guests might walk off with TVs or other items. The place was dirty, musty, and just not up to par. I didn't have an extra $100 to hand over and frankly didn’t want to after seeing the condition of the hotel. I ended up leaving and not staying there at all. To make matters worse, they refused to issue a refund even though I didn’t stay the night. I also reached out to Best Western corporate, and while they said they'd try to help, I still haven’t received any resolution. In short, I would never recommend this place. People need to know that they insist on a $100 deposit at check-in, and if you’re not prepared for that or for a less-than-clean environment, it’s best to avoid this hotel entirely.
- AAAaronOct 12, 20254.0100 dollar deposit required. Rooms are clean, though need a bit of TLC. Shower heads are awesome with lots of pressure and this hotel uses a water softener so the shower heads don't clog up but you feel slippery in soft water. TV has a great selection, breakfast is ok; pork sausage and eggs, toast, some pastries, cereal, coffee and juice. The hotel has been quiet all of the times i have stayed. The prices are good especially for a diamond member of Best Western members. There is a pool outside
- JHJ HdezOct 12, 20252.0The outside look like it maybe a nice place to stay. But the inside different story. Upon closer inspection. Cheap everything. Mattresses flooring wall finish bathroom tub old. Roaches dead in room. Rooms not been cleaned good. Would not reccomend even at lower price
Frequently Asked Questions About SureStay Plus by Best Western San Antonio Airport
What is the address of SureStay Plus by Best Western San Antonio Airport?
The hotel is located at 11355 San Pedro Ave, San Antonio, TX 78216, USA.
Is free Wi-Fi available at SureStay Plus by Best Western San Antonio Airport?
Yes, free Wi-Fi is available for guests.
What are the operating hours of SureStay Plus by Best Western San Antonio Airport?
The hotel operates 24 hours a day, every day of the week.
What special promotion is currently offered at SureStay Plus by Best Western San Antonio Airport?
Stay 2 nights and receive a $50 Best Western Gift Card.
Where can I find more information or book a room at SureStay Plus by Best Western San Antonio Airport?
You can visit their website at http://bestwestern.com or the specific booking page provided.
What type of hotel is SureStay Plus by Best Western San Antonio Airport?
It is a SureStay branded hotel offering affordable value, modern convenience, and quality service.
Is SureStay Plus by Best Western San Antonio Airport open year-round?
Yes, the hotel is open 24/7 throughout the year.
Which airport is closest to SureStay Plus by Best Western San Antonio Airport?
San Antonio International Airport is nearby, making it convenient for travelers arriving by air.
Are there other SureStay Plus hotels near SureStay Plus by Best Western San Antonio Airport?
Yes, multiple SureStay Plus hotels and motels are located near this hotel, providing additional accommodation options.
How can nearby places like San Antonio International Airport help me during my stay at SureStay Plus?
San Antonio International Airport's proximity allows for easy airport transfers and quick access to flight services before or after your stay at the hotel.