Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
Hotel Indigo San Antonio Riverwalk hotel is located on the northern end of the world-famous River Walk. Our convenient location is minutes away from downtown's main attractions and local business. Our hotel is a short drive from AT&T, City Public Service Energy, Southwest School of Arts and Methodist Hospital. Our local artwork showcases the area’s symbolic bridges, while our outdoor pool, terrace, and premium guest rooms with balconies offer views of the river that define our neighborhood.
Location
Hotel Indigo San Antonio-Riverwalk by IHG
830 North Saint Mary's, San Antonio, TX
78205, United States
Hours
Reviews
4.0
2,534 reviews
5 stars
1,362
4 stars
555
3 stars
236
2 stars
136
1 star
245
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the staff for their friendliness and attentiveness, particularly mentioning individuals like Leyda, Nadia, and Veronica for their exceptional service.
Cleanliness Issues
Several reviews highlighted concerns about cleanliness, including reports of dirty rooms and pest issues, which negatively impacted guest experiences.
Room Quality
Guests expressed mixed feelings about room quality, with some enjoying spacious and well-decorated rooms, while others reported outdated conditions and maintenance issues.
Location
The hotel’s location near the River Walk was frequently mentioned as a positive aspect, making it convenient for guests to access local attractions.
Dining Experience
The on-site restaurant received positive feedback for its food quality and service, with specific praise for breakfast offerings and attentive staff.
- JMJunrong MiJan 2, 20261.0I cant say this is a pleasant experience. We came with an expectation to get a riverview room but it never happens although we communicated earlier in the call and they promised us. When we chcked in, we got a extra $500 charges because of inexperienced front desk. It is never fixed till now and the front desk refused to provide a receipt or any proof that we got charged incorrectly. Then there is conncerning cleaning condition shown in photos. hair on the bed, dirt on closet, opened coffee package, etc. When i tried to reported these issues to the front desk, there is no apologize and we were treated in an attitude like we are the trouble makers. When I showed the front desk person how poor the room condition is, she asked"what do you want me to do?" I told her that i hope we can have a experience of this hotel's average at least and if can we have a room change. She refused to do so with excuse of fully booked, until the manager came and gave us a new room. The room is overall pretty old, if it is not for the riverview i will not book here and with the abovementioned experience, I dont think I will ever come back again.
- GGGinny GucciDec 30, 20253.0Meh. This place is just OK. Since we are IHG members, we tried an Indigo for the first time thinking it was a little fancier than a holiday inn. No complimentary parking. $29. The girl at the front desk was not very friendly. Our room was lame. The windows are so bad I could hear people talking outside three stories down. The shower in our room was nice. The location is ok. Next time we will stay at the Holiday Inn.
- DLDaniel LoganDec 30, 20254.0We needed a place on the River walk and saw the ad for Hotel Indigo. We’ve stayed a couple of them and they are all nice. It technically ON the River Walk. That’s about 4 blocks away and easy to get to. A little hiccup in the kitchen the next day. Our server was glued to her phone and forgot to put in our breakfast order. We weren’t in a hurry and maybe there was something important she needed to attend to. It’s really a nice place!
- JMJem M.Dec 26, 20254.0Stayed for one night. Front desk at check in was somewhat nice but lacks energy and enthusiasm. The housekeepers were very nice and greeted us with a smile in the elevator and in the lobby as we enter our room. The room is very clean, and the view of our balcony was facing the pool and the river so it's pretty sweet. They have self-parking which is conveniently located across the hotel.
- HRHaley RaneyDec 24, 20255.0Amazing night stay with my boyfriend thank you to the wonderful manager that presented me with a great opportunity to just get on a little staycation thank you Miguel Diaz for all that you do you are a great person and I'm sure your employees love working for you because you are one of a kind there's not many people like you out there anymore I'm so appreciative the rooms are clean the staff was nice it's beautiful the pool is nice just the whole vibe is awesome I recommend anyone stay here if they are coming in town or just want to stay in town but get away for a little bit I recommend this place highly
Frequently Asked Questions About Hotel Indigo San Antonio-Riverwalk by IHG
Is Hotel Indigo San Antonio-Riverwalk by IHG suitable for business travelers?
Yes, Hotel Indigo San Antonio-Riverwalk by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo San Antonio-Riverwalk by IHG have a loyalty program?
Yes, Hotel Indigo San Antonio-Riverwalk by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo San Antonio-Riverwalk by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo San Antonio-Riverwalk by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo San Antonio-Riverwalk by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo San Antonio-Riverwalk by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What time is check-in and check-out at Hotel Indigo San Antonio-Riverwalk by IHG?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Are pets allowed at Hotel Indigo San Antonio-Riverwalk by IHG?
Yes, both cats and dogs are welcome at the hotel.
Does Hotel Indigo San Antonio-Riverwalk by IHG offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas of the hotel.
Are breakfast and room service available at this hotel?
Breakfast is available and room service is also offered to guests.
Is Hotel Indigo San Antonio-Riverwalk by IHG suitable for families with children?
Yes, the hotel is kid-friendly and kids up to 19 years old can stay for free.
What fitness and recreational facilities does the hotel offer?
The hotel features a free fitness center with elliptical machines, free weights, and treadmills, as well as outdoor pools.
Is contactless check-in or checkout available at Hotel Indigo San Antonio-Riverwalk by IHG?
Yes, the hotel provides contactless check-in and checkout options for guest convenience.
What nearby dining options are available around Hotel Indigo San Antonio-Riverwalk?
Nearby dining options include Bridges Bar And Bistro, Frescaontheriver (a beer garden and coffee shop), The Moon's Daughters lounge and bar, Landrace American restaurant and bar, and Cool Cafe coffee shop and restaurant.
What nearby hotels and accommodations are close to Hotel Indigo San Antonio-Riverwalk by IHG?
Nearby hotels include Thompson San Antonio, El Tropicano Riverwalk Hotel, Havana Bar hotel, and Hotel Havana resort and hotel.
Are there convenient parking options near Hotel Indigo San Antonio-Riverwalk by IHG?
Yes, parking options nearby include The Moon's Daughter Parking, SP Plus Parking, and Metropolis parking facilities.