Holiday Inn San Antonio N - Stone Oak Area by IHG

Reviews

• MW

  Mika Wyatt

  3 days ago
  1.0
  Originally booked with their sharing that they had a restaurant (with free breakfast), and a bar. They only have a breakfast now and it is $12.95. Their are no family friendly restaurants within walking distance. Pool was not heated and the hot tub was not working properly. In fact, their were wires exposed where the switch was....missing electrical plate. One elevator was broken and the ice machine on the third floor was broken. Our room - looked clean but did not have a hair dryer (we did ask and they provided one) and the plug was out of the bath tub. Also they are a "cashless" facility. Which we prefer using cash when possible, since it is legal tender.
• CS

  Crystal Smith

  4 days ago
  1.0
  Worst hotel ever. The room has damage everywhere. Hot tube is broken, elevator is broken. The bar is not open like it's supposed to be. False representation for the facility. And definitely not worth what I paid. When I asked for my money back once I seen the hot tub was broken and has been for months and the state of the rest of the facility the lady at the front desk was rude and not helpful. Says she wasn't giving me a refund due to she had already checked me in and it was almost 9 pm. And when I explained that we had just checked in and hadn't been there 15 min that we were sold the room under the impression that everything was in working order. She stated she couldn't give me a refund because it was booked through a third party. I called and notified them of the condition of the facility. They tried called the front desk as I sat in the lobby watching and she refused to pick up. The guy with the third party said he sent a email giving them 30 mins to come up with a solution. And that if they refused to make it right then priceline would. Avoid this hotel I spoke to several others and they said they were told it's been this way under renovation for months and nothing has done just excuses and charging high rates for a less than one star hotel. I will not be back.
• C4

  CcBurgos 415

  Mar 8, 2026
  3.0
  Everything was good, but I paid some extra money for get breakfast all my days in there and the night that I get there and did my check-in I ask about if a have my breakfast included and the lady tells me yes I have my breakfast included, so the next day in the morning I went there and give another lady in the morning my room number and tells her that if there was breakfast still and she tells me yes and then she was charging me extra money for the breakfast and I tell her that a paid extra money to have breakfast included in my days that I was gone be there and she tells me that I don’t have breakfast included and I tell her that last night I ask about the lady and she checks and tells me that I do have breakfast included the point is that I paid extra money for breakfast included and not even one day we get or breakfast we where doing DoorDash, we where so embarrassed about it, the we when to get or breakfast and she tell us the we have to paid (of course we have the money to paid breakfast but that’s why I paid extra In my booking to have breakfast included). That was not nice. Oh and they have a daycare in the side of the hotel if you don’t like kids yelling that will not be a good place for you.
• HH

  Harumi Hurrianko

  Feb 20, 2026
  5.0
  First and foremost, I would like to give a huge thank you and a compliment to Marcos who works at the front desk at this Holiday Inn for helping us with the issues we had with the room we initially got. We booked this hotel through a third party, to visit our nephew and his wife. Somehow, the third party company booked a room for wheelchair access person. The room was spacious, however the bathroom had no counter space, the shower was made so that one can wheel right in with the wheelchair, which is great if we were on a wheelchair, but we are not. Unfortunately, the water from the shower came right into the rest of the bathroom area and if I didn’t put a towel to stop the water… it went straight out into the entry area… which made the entry area wet and dirty since we were walking in with our shoes. I normally wear my slippers in the room and my slippers got wet because initially I didn’t see that the water ran into the entry area. There was no toilet paper holder so the toilet paper was just on the sink and there was no hair dryer. We arrived later in the evening so the front desk person in the evening said they were “full” and because we made a reservation through a third party company specifically for “wheelchair” access room, they couldn’t change the room for us. We went in the morning to talk to the person at the desk, Marcos, before we were going out for the day and he informed us he will take care of it when we got back and he informed us that they were not “full”. When we got back, even though they technically is not supposed to be able to change the room out due to the third party involvement, he was able to make it happen and completely helped us through this process and got us another room with a bathtub so it wouldn’t leak through to the rest of the bathroom and entry way. We are happy campers. It’s amazing how small things can make or break one’s stay at a hotel, and because of Marcos’ effort to assist us, we will give this hotel a perfect score!!! And as others have said, the bed is completely comfortable and the rest of amenities and services are wonderful! Thank you Marcos!!!
• MC

  Mookeyy Cutee

  Feb 16, 2026
  1.0
  I Checked Out Of This Hellhole Around 10:30Am Only To Realized That ILeft My IPad In The Room. I Have The Location On My Phone Seen It Was There Called & Notified Them Of What Happened And I’d Be There . Get There They Tell Me Nobody Has Found It And The Room Has Been Cleaned . I’m Showing Them The Location Says Its Here They Give Me A Keycard To Go Check. I Noticed A Cleaning Carr Next Door To The Room I Was In And It Had Been Cleaned . I Pinged My IPad It Starts Ringing On The Lady Cart Hidden Under Towels While She’s Inside Cleaning . Told Them At The Front About That & He Informs Me She Was Suppose To Hid It Until She Turnt It In But Mind You They Said Nobody Had Found It . HORRIBLE HOTEL . Spend Your Money Anywhere But Here

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