Holiday Inn San Antonio N - Stone Oak Area by IHG

3.8
787 reviews
Hotel Exterior

About

HotelWedding VenueBusiness Meeting LocationsConference Center
Welcome to Holiday Inn San Antonio N – Stone Oak Area, where comfort and connection come first. From the moment you arrive, our friendly team is here to make you feel at home. Whether you are visiting for work or a getaway, our hotel near Stone Oak San Antonio offers the perfect balance of convenience and relaxation. Step into our newly renovated spaces designed with today’s traveler in mind, enjoy fresh meals at Kem’s Restaurant, or sip a drink at the lounge. With an indoor pool, free parking, and flexible event space, you can focus on what matters most. Located in the heart of Stone Oak San Antonio TX, we put you close to shopping, business, dining, and top attractions, while giving you a welcoming place to return at the end of the day. We're close to many location attractions, like Six Flags Fiesta, the Alamodome and Frost Bank Center.

Location

Holiday Inn San Antonio N - Stone Oak Area by IHG
19280 Redland Road, San Antonio, TX
78259, United States

Hours

Reviews

3.8
787 reviews
5 stars
355
4 stars
168
3 stars
104
2 stars
47
1 star
113

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the staff for their friendliness and helpfulness, particularly highlighting individuals like Julie and Gisela for their exceptional service.

Cleanliness Issues

Several reviews mentioned cleanliness problems, including reports of rooms smelling of urine and mold, as well as concerns about bedbug infestations.

Breakfast Quality

The breakfast received positive feedback for its quality and variety, with specific mentions of the delicious offerings and attentive service.

Safety Concerns

Multiple reviews raised serious concerns about safety, particularly regarding vehicle break-ins and inadequate security measures in the parking area.

Room Conditions

Guests reported various issues with room conditions, including maintenance problems, noise disturbances, and overall dissatisfaction with room quality.
  • LG
    Lacey Garner
    Nov 16, 2025
    3.0
    Have to start with a highlight that deserves five stars and that is the restaurant attendant- Savi. She was phenomenal and worked so hard to take care of each and every guest. I would hire her to work with me in about heartbeat and this company is lucky to have her. Overall this hotel was… fine. They are working to renovate and make updates but it meant that the 2nd floor was being painting during our stay and things smelled of paint fumes. One elevator was broken the whole weekend and the other was incredibly slow. The hallways were extremely warm on the 4th floor- felt like the heat was on although it was 85 outside. The staff were all lovely and working really hard. But honestly- I probably wouldn’t stay here again.
  • JE
    Jerman Estrada
    Nov 14, 2025
    2.0
    The elevator malfunction was not ideal, and navigating the stairs by room 239 to level 1 was inconvenient. Additionally, finding the fire exit locked poses a potential fire hazard and may result in a door needs be be opened during all business hours that’s how people get trapped in a building during a fire with damaged elevator first floor door locked doesn’t even have a handle
  • MH
    Michael Harvey
    Nov 13, 2025
    5.0
    The hotel is undergoing a lot of renovations. That makes some of the experience less than great. The bed and linens are new and were to die for. The bathroom was newly renovated and on its way to being fresh. They were missing their soap dispensers both next to the sink and in the shower. They were giving out the personal sized soaps and shampoos. The refrigerator was old and couldn't keep a drink cold if it tried. The T.V. remote is brand new and you will scream trying to figure it out. Once you do though.... look out! The part that got me was having to pay for breakfast. $12.95 if my memory serves me correctly. The kitchen and wait staff are really friendly and make the experience worth the $$. The food is meh. I could swear I get the same at another hotel brand for free (included in nightly price). The location is super convenient to all the north side haunts, plus it's off the beaten path so you don't javelin to worry about "bato's" breaking into your vehicle. I'll be back to update this review once they have completed their reno. Nice digs for the price.
  • KG
    Kevin Michael Gough
    Nov 2, 2025
    5.0
    Breakfast staff Savi Blake and Gisela were fantastic. Real food prepared fresh and a fruit bar that beats any hotel I’ve seen. I don’t leave reviews often but these girls deserve it. Nice as can be.
  • RD
    Robert D.
    Oct 31, 2025
    3.0
    Pool was not heated....at all. My little boy was disappointed. Location not the best. If you're not looking for it, you'll drive right by.

Frequently Asked Questions About Holiday Inn San Antonio N - Stone Oak Area by IHG

Does Holiday Inn San Antonio N - Stone Oak Area have a pool?

Yes, Holiday Inn & Suites San Antonio N - Stone Oak Area features a sparkling indoor swimming pool and hot tub, offering year‑round comfort in air‑conditioned surroundings.

Is there a shuttle service offered by Holiday Inn San Antonio N - Stone Oak Area?

No, the Holiday Inn & Suites San Antonio N - Stone Oak Area does not offer shuttle service for local transportation.