Holiday Inn Express & Suites San Antonio West-Seaworld Area by IHG

Reviews

• MN

  Mr Nova

  5 days ago
  5.0
  Best hotel we have stayed at in a very long time! The staff was always helpful the breakfast was amazing, I usually dont leave reviews, but glad to leave on a great note, thanks to the staff and hotel management being the best!
• TH

  Tom Hodges

  Mar 5, 2026
  5.0
  Everything about the stay was fantastic. I am a Diamond Elite customer with IHG, so I stay in this brand a lot. Sometimes you end up at a place where the service stands out, and this was one of those places. From management to maintenance, everyone seemed genuinely happy we were there. The location was close to shopping, with a mall across the highway. It is directly next door to a movie theater, which is convenient if you have time. So, location wise, it's in a good spot with easy highway access. It is in a very safe location, however there was a vehicle that appeared to have the back glass broken out in the parking lot. I travel a lot, and I see this a lot. I bring my valuables inside at night, and I do that no matter where I am. Thieves are opportunistic and whoever did that, probably were not staying there. I felt very comfortable after dark there. Overall, I enjoyed the stay. This is not a brand new location, but it's well taken care of and appears to be managed well. Next time I am in San Antonio, I'll stay here.
• TG

  Tiffany Gonzalez

  Mar 1, 2026
  1.0
  If I could give 0 stars I would. This hotel is not what they make it seem online. The photos are NO WHERE near what they promote. Breakfast was the worst breakfast I ever seen. The La Quintas have better looking breakfast than this supposed high end hotel. 2nd housekeeping just walks in when your clearly say your coming to answer the door. And if you have kids this is definitely not a place for you. My child had an upset tummy and threw up on the bed (no where on the mattress). I cleaned the sheets as best as I could with wipes. Went downstairs and told the supposed manager. He gave us clean sheets and a bag to place the linens. Only to be charged $150 hours after we have checked out. According to the manager housekeeping said it was poop and had to throw away the linens. When I called to dispute this the supposed manager said he spoke with the night person and was told the child had threw up on the carpet. How your figure when he’s the one who gave us clean sheets? So yes definitely NOT family friendly.
• BG

  Be Good

  Mar 1, 2026
  5.0
  The manager is so sweet, helpful, and caring! The room we stayed in was clean and well put together. The location is convenient with food places walking distance, movies walking distance and also the interstate! There is even a drive time that’s walking distance if you need a rental! My family and I had a great stay and we will come back again!
• RJ

  Robert Jantz

  Feb 18, 2026
  5.0
  Stopped for the night on a longer trip. Hotel was clean but there were some things littered on the floor that should have not been there as someone had just mopped and obviously disregarded. Rooms were clean but were showing signs of neglect as well. Bed was clean and comfy and had plenty of pillows. The TV remote was very hard to use as the button to change the channel didn't work very well. Parking was plentiful and lot was clean and safe with good lighting

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