Holiday Inn Express & Suites San Antonio NW-Medical Area by IHG
3.2301 reviews
Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Hotel near San Antonio Medical CenterLocated off Interstate 10 and in the heart of San Antonio, Texas, our hotel's convenient access to the airport and numerous attractions and corporations makes it the premier place to stay while visiting this cultural gateway to the Southwest.Because our San Antonio hotel's near the Alamo and Six Flags, guests are encouraged to spend a few days enjoying the thrills of both attractions. In addition, the entire family can enjoy a trip to the River Walk, just a few miles from our hotel. Browse the shops and restaurants that line this pedestrian area while you enjoy a scenic stroll along the river.
Our corporate travelers appreciate our San Antonio, Texas hotel's 24-hour Business Center that boasts such amenities as fax, copy, e-mail and print services. We are located just a few minutes from the South Texas Medical Center, Verizon, Toyota, Bank of America, Wachovia and the airport. Also, be sure to reserve our spacious meeting room, with accommodations for up to 25 guests.When compared to other San Antonio hotels near the Alamo and River Walk, our amenities surely stand out. We offer a relaxing outdoor pool in addition to our well-equipped Fitness Center to help you burn off those extra calories. And don't forget our free, Express Start breakfast bar with our signature cinnamon rolls and 100% Arabica bean coffee, which provides the perfect start to your day .
Location
Holiday Inn Express & Suites San Antonio NW-Medical Area by IHG
102 Spencer Lane, San Antonio, TX
78201, United States
Hours
Reviews
3.2
301 reviews
5 stars
102
4 stars
55
3 stars
34
2 stars
24
1 star
86
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, bathrooms, and common areas, with reports of mold, unpleasant odors, and unclean linens.
Customer Service
While some guests praised the friendliness of the front desk staff, many others reported rude or unhelpful service, particularly regarding complaints and issues.
Safety Concerns
Several guests expressed concerns about safety, citing incidents of car break-ins and a general feeling of insecurity in the area surrounding the hotel.
Facilities Maintenance
Guests reported broken amenities, such as elevators and air conditioning, as well as issues with the breakfast service and overall hotel maintenance.
Mixed Experiences
Some guests had positive experiences with room comfort and staff assistance, but these were overshadowed by the overall negative feedback regarding cleanliness and safety.
- SSSPC2 days ago2.0Ya no debería existir, es muy malo
- JCJ chen6 days ago1.0I had a terrible experience at this hotel and would not recommend it to anyone. From start to finish, the stay was plagued by misinformation and broken facilities. The issues began with the basic amenities. The Wi-Fi was incredibly slow, making it impossible for me to work. When I asked the front desk if it was just an issue with my room, they casually replied that the Wi-Fi is slow throughout the entire hotel. It is clear they are aware of the problem but simply refuse to fix it. The business center was equally useless as the printer was out of order. Since I couldn't print, I asked the front desk for some paper so I could write by hand. The staff member gave me a single sheet. When I asked for a few more, they reluctantly handed over one more sheet and actually questioned what I needed the paper for! I have never seen a hotel so stingy over a few pieces of paper. To make matters worse, the front desk provided the wrong breakfast hours. And the breakfast was poor quality and the pancake machine was broken. The room was also not properly cleaned, as I found hair in the bathroom. The management is nonexistent. I stayed for four nights in total and started reaching out to customer service on the second day, but I never managed to see the manager once throughout my entire stay. I also contacted IHG Customer Support, but they were unable to resolve anything. For the price paid, this level of service and "stinginess" is unacceptable.
- TFTony FrancoDec 19, 20255.0Habitaciones amplias y limpias, estacionamiento, wifi y desayuno incluido en el hospedaje.
- JAJaslyn AlemanDec 8, 20255.0It was a very nice hotel comfy but me and my hubstud left our hoodies and they held on to it so we could come pick it up but my hubstuds Grinch hoodie that came with socks the socks werent in it and my Sally hoodie got damaged but over all the hotel was nice the front desk staff is exceptionally wonderful
- SSSallyDec 5, 20251.0They have bed bugs. The staff didn’t know any protocol to fix it. I asked to speak to the manager twice and they said the manager will call me on Monday. It’s Friday now and I still didn’t receive a call. Very disappointed.
Frequently Asked Questions About Holiday Inn Express & Suites San Antonio NW-Medical Area by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites San Antonio NW-Medical Area?
Check-in is at 3:00 PM and check-out is at 12:00 PM at Holiday Inn Express & Suites San Antonio NW-Medical Area.
Is free breakfast available at the hotel?
Yes, the hotel offers a free Express Start breakfast buffet including signature cinnamon rolls and 100% Arabica bean coffee.
Does the hotel provide parking for guests?
Yes, free parking is available for guests at the hotel.
Are pets allowed at Holiday Inn Express & Suites San Antonio NW-Medical Area?
No, the hotel does not allow cats, dogs, or other pets.
Is the hotel accessible for guests with mobility issues?
Yes, the hotel offers accessible parking, mobility accessible facilities, and an elevator for guests' convenience.
What fitness amenities does the hotel offer?
The hotel has a fitness center with free access, elliptical machines, free weights, and treadmills available for guests.
Does the hotel provide any business services or meeting facilities?
Yes, Holiday Inn Express & Suites San Antonio NW-Medical Area offers a 24-hour business center with fax, copy, email, and print services, plus a meeting room accommodating up to 25 guests.
Are there nearby restaurants where guests can dine outside the hotel?
Guests can enjoy dining at nearby restaurants such as Jimador Mexican Restaurant & Bar and Taqueria Jimador, both offering Mexican and TexMex cuisine.
Where can guests find convenient services like ATMs or gas stations near the hotel?
Nearby convenient services include Circle K ATM for cash withdrawals, and Shell and Circle K gas stations that also offer convenience store items and car wash services.
Is there a coffee shop close to the hotel for guests looking for a quick coffee or snack?
Yes, guests can visit Starbucks or the coffee shop at I-10 & Vance Jackson Rd, both conveniently located near the hotel.