Holiday Inn Express & Suites San Antonio - Frost Bank Ctr by IHG
4.1518 reviews
Business Details
About
HotelWedding VenueBusiness Meeting Locations
Enjoy Comfort at our Hotel near AT&T CenterThe newest hotel addition to San Antonio, the Holiday Inn Express and Suites San Antonio SE by ATT Center is conveniently located on the East side of San Antonio on Loop 410, South of I10. With a rich and colorful history, San Antonio has established itself as one of the top leisure and business locations with Holt CAT, HEB, Dr Pepper-7-Up-Big Red and the Oil and Gas Companies working on the Eagle Ford Shale. San Antonio captures the Spirit of Texas. Some of the attractions include The Alamo, San Antonio Riverwalk, Fiesta Texas, SeaWorld of Texas and San Antonio Zoo. There are also places like the Wonder World Cave and Park, Schlitterbahn Water Park, Splashtown, and Natural Bridge Caverns that warrant a visit. Relax in your elegant room featuring stylish décor and amenities, including free wireless high-speed internet access, executive desk, 37 inch flat panel TVs, and the best night’s sleep you’ve had in weeks. Start your day off on the right note with our HOT Express Start Breakfast Buffet. Enjoy a swim in our crystal-clear outdoor pool or energize in our Fitness Center. Polish that presentation in the business center. We even have 1060 sq ft meeting room for your professional meeting. The Holiday Inn Express and Suites San Antonio SE by ATT Center is ready with all you need to make your trip a success.
Location
Holiday Inn Express & Suites San Antonio - Frost Bank Ctr by IHG
2027 SE Loop 410, San Antonio, TX
78220, United States
Hours
Reviews
4.1
518 reviews
5 stars
297
4 stars
107
3 stars
46
2 stars
19
1 star
49
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several guests reported issues with room cleanliness, including mold, humidity, and unclean floors.
Customer Service
Mixed reviews on customer service; some staff were praised for their friendliness, while others, including management, received criticism for rudeness and lack of empathy.
Location
The hotel is situated in a less desirable area, with some guests expressing safety concerns, although it is conveniently located near restaurants and attractions.
Amenities
Guests appreciated the complimentary breakfast and some amenities, but there were complaints about the hot tub being cold and broken.
Room Quality
Rooms were described as dated and in need of renovation, with issues like humidity and uncomfortable beds noted by multiple guests.
- JAJannette Aguilar2 days ago5.0Such a good experience at this hotel! It was very clean, the staff was amazing from start to finish, and had no weird smell like some hotels do. they are undergoing some construction, but even at that, we had no problems during our stay. i was worried that the breakfast area was going to be affected by the construction, but it was in a completely different area and it was all pleasant. will definitely be renting again in the future!
- AAaprylmishellNov 18, 20255.0I give this place 5 stars because the Team was very pleasant at all times. We actually ended up booking at the last minute and they were so great to work with. Angel was just that, an 😇 Angel. Even though they had some remodeling going on initially, they cleared out and every was good. Breakfast included and they had healthier options, which was pretty neat. Also, it smelled really good and not old or stale like some hotels. Overall, great experience and will definitely book again if I'm in the area
- MCMichael CrawfordOct 18, 20251.0This location is in a terrible part of town. Everything was dirty and dingy. Front desk staff and GM were all less than helpful. This will be my last stay at an IHG hotel period.
- SSsarahOct 16, 20255.0nice and clean and affordable
- TATexas Gospel Music Excellence AwardsOct 11, 20251.0If you need a handicap accessible room don't use this hotel. They only have one and are not willing to accommodate you when an error is made. My husband can hardly walk and he is not able to lift his legs. We had to stay in this room and it was very inconvenient for him Yes they were sold out; but they could have given a comp night. No they only wanted to offer two thousand points and move to the room the next day. They could not guarantee what time we could move. Who wants to unpack everything then have to repack and move for one night. That is my horror story for the weekend.
Frequently Asked Questions About Holiday Inn Express & Suites San Antonio - Frost Bank Ctr by IHG
What time can I check in and check out at the Holiday Inn Express & Suites San Antonio - Frost Bank Ctr by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel provide free breakfast?
Yes, a hot breakfast buffet is available for free.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel has accessible parking and is mobility accessible with an elevator available.
Are pets allowed at the hotel?
No, pets including cats and dogs are not allowed at the hotel.
Is there free Wi-Fi available throughout the hotel?
Yes, free Wi-Fi is available in public areas of the hotel.
Does the hotel have a fitness center or gym facilities?
Yes, there is a fitness center available for free, featuring elliptical machines and treadmills.
Is daily housekeeping provided during my stay?
Yes, housekeeping services are available daily for guest rooms.
What nearby dining options are available close to the hotel?
Nearby dining options include Alfonzo's Mexican Food Products, Alfonso's Tamales, Charleys Cheesesteaks and Wings, Chick-fil-A, Habachi Buffet, Luby's, Panda Express, and Nopalitos Mexican & Centroamerica Food.
Where can I find financial services near the hotel?
You can access financial services at nearby locations such as RBFCU, Security Service Federal Credit Union, and Republic Finance.
Are there nearby transportation or car rental services for guests?
Yes, nearby travel services include Budget car rental and Avis for your transportation needs.