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About
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Be inspired and stay productive at Crowne Plaza® San Antonio Airport. Located near the San Antonio Zoo and a short drive to SeaWorld San Antonio, our contemporary hotel offers a prime location for business or leisure travelers. Just 1.5 miles from the San Antonio International Airport (SAT), our hotel features free shuttle services to and from the airport.
Relax in our modern guest rooms; then, explore fun things to do in San Antonio, like the historic Alamo, or downtown shopping and dining along the San Antonio River Walk. Guests will also be minutes from the University of Texas and Six Flags Fiesta Texas. For military travelers, Fort Sam Houston Military Base is just 6.3 miles away, and Randolph Airforce Base is 14.7 miles away.
Location
Crowne Plaza San Antonio Airport by IHG
1111 Northeast Loop 410, San Antonio, TX
78209, United States
Hours
Reviews
3.7
1,516 reviews
5 stars
637
4 stars
358
3 stars
195
2 stars
138
1 star
188
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many guests praised the friendliness and helpfulness of the staff, particularly front desk employees like Natalie and Maria.
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness in rooms and common areas, including dirty bathrooms and unkempt facilities.
Maintenance Problems
Frequent complaints about malfunctioning elevators, broken air conditioning, and other maintenance issues were noted, affecting guest experiences.
Mixed Dining Experiences
While some guests enjoyed the breakfast and restaurant service, others reported poor food quality and long wait times.
Location Convenience
The hotel’s proximity to the airport and local attractions was frequently mentioned as a positive aspect of the stay.
- JMJuan Raúl MontessoriOct 30, 20255.0Everything was great, but Chef Clyd’s service was truly outstanding. A thousand thanks for his effort and kindness. I sincerely hope that people as kind as him are always recognized. The hotel overall was good and in a very convenient location.
- LSLinda SmOct 29, 20251.0Horrible experience in this hotel. Avoid this place! Manager Georgy is disrespectful and incompetent, he is more focused on flirting and dating the front desk staff than on working. They should consider if it is the type of person they want to be in charge.
- CMCandace MorneyOct 20, 20253.0So I know it is not one’s fault but the A/C in the lobby was out and then too many people to go down to 1 elevator. But other than that had a very nice stay.
- LMLizette MatusOct 16, 20255.0The location is not the problem the getting into and from the highway is. Traffic is very bad around there but the rooms are great. We didn't try the restaurant we bought our own food. Even the being in the flight line of airport didn't bother us. It made for some great watching
- AHAlan James HarrisOct 10, 20252.0Would not recommend. Booked this hotel because it was comparable to other prices in the area, and seemed like a good deal through the pictures posted online. As soon as you walk in the lobby, you’re overwhelmed with the smell of what I can only describe as a gas station bathroom covered in febreeze. The floors are not clean in the lobby, nor does it appear the a/c is in working order through your the hotel as it was almost hard to breathe with how hot it was inside. The a/c works in the rooms, however it takes several hours for it to be effective. Also, some outlets in the room do not work at all. The paint is coming off the walls in several places and the buttons for the elevators pick and choose when they want to work. I paid for breakfast online when I booked, however I was never provided a meal voucher and staff tried to get me to pay twice, for mediocre food. 10/10 would spend the little extra money if you can and avoid this place at all costs.
Frequently Asked Questions About Crowne Plaza San Antonio Airport by IHG
Is there free Wi-Fi available at Crowne Plaza San Antonio Airport by IHG?
Yes, complimentary Wi-Fi is available at Crowne Plaza San Antonio Airport by IHG for guests.
What is the cancellation policy at Crowne Plaza San Antonio Airport by IHG?
The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.
Can I earn loyalty points for my stay at Crowne Plaza San Antonio Airport by IHG?
Yes, we Crowne Plaza San Antonio Airport by IHG participates in IHG One Rewards, allowing guests to earn points for their stay.
Does Crowne Plaza San Antonio Airport by IHG have accessible rooms?
Yes, Crowne Plaza San Antonio Airport by IHG has accessible rooms designed to ensure the comfort of guests with disabilities.
Is there a concierge service available at Crowne Plaza San Antonio Airport by IHG?
Concierge is available at most of our hotels to connect with guests and assist them in their stay. Please contact the Crowne Plaza San Antonio Airport by IHG front desk for more information.
Is room service available at Crowne Plaza San Antonio Airport by IHG?
Yes, room service is available at Crowne Plaza San Antonio Airport by IHG serving delicious food and drink to your room.
What accessibility features does Crowne Plaza San Antonio Airport by IHG offer?
The hotel offers accessible parking and mobility accessible rooms to ensure comfort for guests with disabilities.
Is there an airport shuttle service available at Crowne Plaza San Antonio Airport by IHG?
Yes, free airport shuttle service is available to and from San Antonio International Airport (SAT).
What amenities related to fitness and wellness are available at the hotel?
The hotel features a free fitness center with equipment like elliptical machines, treadmills, and free weights, as well as an outdoor pool and hot tub.
Does Crowne Plaza San Antonio Airport by IHG provide free Wi-Fi and digital services?
Yes, complimentary Wi-Fi is available in public areas, and the hotel offers digital guest room keys and contactless check-in and check-out options.
Are pets allowed at the Crowne Plaza San Antonio Airport by IHG?
No, pets including cats and dogs are not allowed at the hotel.
What dining options are available within the hotel?
There is one restaurant and a bar on site, and room service is available to guests.
What are the check-in and check-out times at Crowne Plaza San Antonio Airport by IHG?
Check-in time is from 3:00 PM and check-out is at 11:00 AM.
Are there any nearby restaurants that guests can visit?
Yes, nearby dining options include Luby's for comfort food and Taco Cabana for Mexican and fast food cuisine.
Which nearby places might be useful for business travelers staying at the hotel?
Nearby businesses like Rush Truck Insurance Services, Frost Bank, and BNI Affinity Partners can be useful for professional needs.
What nearby attractions can guests explore during their stay?
Guests can visit nearby popular attractions such as the San Antonio Zoo, the historic Alamo, and the San Antonio River Walk for shopping and dining.