Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Reviews

• MA

  Michandra Aykes

  Oct 25, 2025
  5.0
  Excellent spot even though it's on rittiman
• AJ

  Annie Jimenez

  Oct 21, 2025
  2.0
  NOT VERY CLEAN! Towels were Stained and Hair strand found on bedside stand! NOT VERY SAFE SLIPPERY TUB WITH HAND RAILS ON INSIDE WALL OF TUB!! You Needed to hold on to Rail ACROSS TUB!! NO RAILS ON THE SIDE WALL!! If Handicapped, the Toilet is Low!! MAKING YOUR KNEES HURT!! I Guess it Was DIFFERENT THAN OF BEST WESTERN PLUS!! Maybe THERE IS A DIFFERENCE HAVING THE PLUS!! NEXT TIME I HAVE TO REMEMBER IT HAS TO HAVE THE PLUS!! The BEST BEST WESTERN PLUS I USUALLY STAY IN ARDMORE OKLAHOMA!! Now THAT IS VERY NICE!! All the Ammenities Are THERE!! The Breakfast was Also NOT GREAT HERE!! Sausage looked half cooked! And the Apple juice tasted and looked Watered down!! NOT MUCH VARIETY! Only Yellow eggs and Half cooked Sausage and the Famous Texas shaped Waffle!! I HOPE I WONT GO THERE ANYMORE!! I Will MAKE SURE ITS THE BEST WESTERN PLUS!!
• AC

  Aaron Chapman

  Oct 15, 2025
  2.0
  Just about the Worst Western. The elevator button stuck, so once you got in you couldn’t get out without banging on the panel to release the buttons. The ac worked, too well, it was only full on AC or completely off. You had to hold the remote next to the tv for it to work. Went to get breakfast at 8am, however, there wasn’t any, although it appeared that they were set up for it. Tried to get some OJ, it was out, so i bounced. Ill never be back. Only reason they got 2 stars is bc the guy at the front desk was cool.
• ND

  Nandra Dennis

  Sep 22, 2025
  2.0
  Very industrial area. Fast food restaurant next door had security patrolling parking lot. Next hotel over appeared to be a long term apartment type hotel, with people coming and going all hours. “No Public Restroom” paper sign greets you on front doors. This is a no frills Best Western. Hallways are not air conditioned, ice machine out of order. Elevator panel was damaged, and we had difficulty getting the first floor button to work.
• SM

  Soraya McGarrh

  Aug 12, 2025
  1.0
  I contacted customer service, was told hotel management would get back to me in 2–5 days—almost a week and a half later, still nothing. I did not want to have to write a review and I wanted to speak to management but not hearing a prompt response shows me everything I need to know about their customer service and the way they view their guests. Worst hotel stay I’ve ever had. After a 7-hour drive, my reservation was cancelled without notice (I arrived at around 9:30p), and I had to rebook at a higher rate. My door didn’t lock the entire stay, and staff never fixed it despite promising me they would, forcing me to carry all my belongings everywhere. To top it off, I was told late checkout was approved and the fee waived due to the door issue, yet housekeeping and the front desk repeatedly harassed me to leave without ever giving a time (continually knocking on the door and yelling at me, calling me on the phone and threatening me). They then acted like I was the problem due to their horrible lack of communication and professionalism. Unsafe, unprofessional, and completely uncommunicative. Never again nor do I recommend anyone else stays here. Pay the same price or a little more to go somewhere else where they will treat you like you’re a human being.

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