Business Details
About
HotelSureStay
At the Best Western Sea World/Lackland AFB NW Hotel & Suites in San Antonio, TX, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
Best Western Sea World/Lackland AFB NW Hotel & Suites
143 Richland Hills Dr, San Antonio, TX
78245, United States
Hours
Reviews
3.7
528 reviews
5 stars
227
4 stars
126
3 stars
58
2 stars
36
1 star
81
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unclean bathrooms, and pest issues such as cockroaches.
Customer Service
While some guests praised the friendly and helpful staff, others reported rude behavior and poor management responses to complaints.
Location Benefits
The hotel is well-located near SeaWorld and various restaurants, which many guests appreciated.
Breakfast Quality
Feedback on breakfast was mixed, with some guests enjoying the offerings while others found it lacking in variety and freshness.
Maintenance Problems
Several reviews mentioned maintenance issues, including broken appliances, malfunctioning air conditioning, and general disrepair.
- AJAshlynn JonesMar 14, 20221.0I only gave this hotel one star because it was close to sea world. It’s stinks like a old motel. My pillow cases was full of someone’s hair on at least three out of 4 pillows on my bed. It’s very out dated and needs to be upgraded the front desk person at check in was awesome but once I got in my room my trip was ruined. Nasty colored pool water and hot tub as well. Sheets and covers have I’m guessing old grease stains they still put it on the bed and save the table runners y’all use a bed decor it does nothing. If it wasn’t ashamed I would sleep in my truck till I go home. I’m totally disappointed a two for twenty is what this is
- ESErnest SalasAug 23, 20215.0The staff was friendly. The room was not" immaculate", but it was clean and spacious. The bed was very comfortable. Breakfast was...okay. 0nly problem we had was that the key cards we were issued did not work, but they replaced them with no problem. We would stay there again.
- MVMarc ValdezJul 6, 20173.0Beds had blood on them, service was OK though
Frequently Asked Questions About Best Western Sea World/Lackland AFB NW Hotel & Suites
What is the full name and location of the hotel?
The hotel is Best Western Sea World/Lackland AFB NW Hotel & Suites located at 143 Richland Hills Dr, San Antonio, TX 78245, USA.
What type of accommodation does Best Western Sea World/Lackland AFB NW Hotel & Suites offer?
The hotel offers accommodations as part of the SureStay Plus Hotel by Best Western brand, providing modern convenience and affordable value.
Is free WiFi available for guests at this hotel?
Yes, free WiFi is available for guests at Best Western Sea World/Lackland AFB NW Hotel & Suites.
What are the operating hours for the Best Western Sea World/Lackland AFB NW Hotel & Suites?
The hotel operates 24 hours a day, 7 days a week, staying open every day from 00:00 to 23:59.
Does the hotel offer any special promotions?
Yes, if you stay 2 nights, you can receive a $50 Best Western Gift Card.
How can I contact the hotel for reservations or inquiries?
You can contact the hotel directly by phone at +1 210-670-2500 or send a fax to +1 210-670-2501.
Where can I find more information or book a room online?
You can visit the hotel's booking website at https://www.bestwestern.com/en_US/book/hotel-rooms.54046.html?iata=00171890&ssob=BLBWI0003G&cid=BLBWI0003G:yext:website:54046 or http://bestwestern.com.
What are some nearby hotels to Best Western Sea World/Lackland AFB NW Hotel & Suites?
Nearby hotels include SureStay Plus Hotel by Best Western San Antonio SeaWorld and Homewood Suites by Hilton Lackland AFB/SeaWorld, TX, which may offer alternative lodging options for customers visiting the area.
Are there any nearby attractions to explore when staying at this hotel?
While the profile mainly lists nearby hotels, the name suggests proximity to Sea World San Antonio and Lackland Air Force Base, popular attractions and institutions guests might visit before or after their stay.
How can nearby hotels like SureStay Plus and Homewood Suites assist customers visiting Best Western Sea World/Lackland AFB NW Hotel & Suites?
These nearby hotels can provide additional accommodation options and potentially serve guests seeking different amenities or availability while accessing major local attractions such as Sea World and Lackland AFB.