Business Details
About
Hotel
At the Best Western Plus Palo Alto Inn & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Palo Alto Inn & Suites will stand out among other hotels in San Antonio,TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Palo Alto Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Palo Alto Inn & Suites
12507 SW Loop 410, San Antonio, TX
78224, United States
Hours
Reviews
4.0
763 reviews
5 stars
407
4 stars
166
3 stars
82
2 stars
37
1 star
71
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted unsanitary conditions, including dirty carpets, bugs, and unclean bathrooms.
Staff Performance
While some guests praised the friendly and helpful staff, others reported poor service and lack of responsiveness to issues.
Maintenance Problems
Frequent complaints about broken elevators, malfunctioning appliances, and general maintenance issues were noted.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying it while others found it lacking in variety.
Value for Money
Several customers felt the hotel was overpriced for the quality of service and amenities provided.
- JAJerry Almaguer5 days ago5.0Lugar muy limpio y comodo
- SASonia D AlfaroNov 15, 20252.0I want to start by mentioning the positives: our room was clean, and the breakfast was genuinely very good. However, we were not able to sleep due to a persistent beeping sound that went off every 49 seconds throughout the night. In addition, we didn’t realize until the morning that the bathroom had no shower curtain, which made showering inconvenient. The exercise room was also open, but unfortunately none of the equipment was working. I recommend that guests double-check their room upon arrival, and I kindly suggest that hotel staff ensure rooms and amenities are fully inspected before being assigned or opened for use. Small details like these greatly impact the overall experience.
- DMDrake MasonNov 12, 20255.0I walked in last minute needing a room, the front desk was very helpful, the rooms were clean and spacious (nothing fancy). Food options around the area as well as a gas station right next to it. Will be back when I'm on the south side of San Antonio
- EFEvan FrittsNov 8, 20252.0The staff which were all kids were really polite, thats about the only positive. Someone's leftover longhorn steakhouse bag with their trash sitting on top of the bathroom trash can. Sticky floors. Went to put clothes in the closet and one of the sliding doors was off the track. Pay 20 bucks extra a night and stay elsewhere. Not worth it.
- JLJosh LiraOct 30, 20253.0Yall need a best western sign for the highway please put a sign it helps we love signs
Frequently Asked Questions About Best Western Plus Palo Alto Inn & Suites
Does Best Western Plus Palo Alto Inn & Suites offer free breakfast?
Yes, the hotel provides free breakfast to all guests.
Is there a fitness center available at Best Western Plus Palo Alto Inn & Suites?
Yes, the hotel has an in-house fitness center for guests to use.
Is Best Western Plus Palo Alto Inn & Suites a smoke-free property?
Yes, the hotel is a smoke-free property.
Is Wi-Fi available at Best Western Plus Palo Alto Inn & Suites?
Yes, free Wi-Fi is available throughout the hotel.
Where is Best Western Plus Palo Alto Inn & Suites located?
It is located at 12507 SW Loop 410, San Antonio, TX 78224, USA.
What are the operating hours of Best Western Plus Palo Alto Inn & Suites?
The hotel operates 24 hours a day, 7 days a week.
Where can I find fast food options near Best Western Plus Palo Alto Inn & Suites?
Several Jack in the Box fast food restaurants are located nearby, offering convenient dining options.
Are there gas stations close to Best Western Plus Palo Alto Inn & Suites?
Yes, multiple Valero gas stations are nearby for fueling and convenience needs.
Can I combine a workout at the hotel with visits to local attractions?
Yes, you can use the hotel's fitness center and then explore nearby restaurants like Jack in the Box or refuel at Valero gas stations for a convenient trip.
Does Best Western Plus Palo Alto Inn & Suites offer any special promotions for guests?
Yes, guests who stay for 2 nights can receive a $50 Best Western Gift Card as part of a featured promotion.