Business Details
About
Hotel
At the Best Western Plus Lackland Hotel & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Lackland Hotel & Suites will stand out among other hotels in San Antonio,TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Lackland Hotel & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Lackland Hotel & Suites
3635 Crooked Trl, San Antonio, TX
78227, United States
Hours
Reviews
4.3
1,008 reviews
5 stars
605
4 stars
235
3 stars
71
2 stars
38
1 star
59
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customers consistently praised the friendly and accommodating staff, highlighting their helpfulness, especially for military families attending graduations.
Cleanliness
While many guests found the hotel clean, there were several complaints about specific rooms having cleanliness issues, including reports of bugs and unclean bedding.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed the variety and quality, others criticized it for lack of options and poor quality.
Location
The hotel is conveniently located near Lackland AFB, making it a popular choice for families attending military graduations.
Room Condition
Several reviews noted that the rooms were outdated and in need of maintenance, with issues such as uncomfortable beds and malfunctioning amenities.
- RRRobert RodriguezNov 15, 20252.0Rooms were dirty with mold, pillow was yellow with blood drops on them. Room was not cleaned, box of condoms from the last guest was left on the floor. Bad odor in the room. First and last time staying here. Horrible experience, never had a problem with BW hotels until now.
- GHGladys M Roman HarrowNov 13, 20255.0Excellent service. A variety of products for breakfast. Clean in all the areas. Laundry on site. Close to everything. The only bad thing was the hot tub was broken. :(
- S4Studio 46Nov 1, 20253.0Patty at Best Western Plus was amazing — very friendly, professional, and accommodating. She truly made our stay more enjoyable and deserves 5 stars for her service! However, I’m giving 3 stars overall because the hotel itself and the amenities didn’t quite match the higher price. I understand the cost is due to the convenient location near the base, but for the rate, I expected a bit more from the rooms and overall experience. Still, the staff was wonderful and made a positive impression!
- ADAdjaratou DoumbouyaOct 29, 20255.0The employees at this hotel are great, and really respectful. The services are well done., they are very welcoming to customers, available at anytime as needed. it is my second time to go to this hotel because I'm from Maryland. And the area is safe, they have breakfast every morning, a bar, restaurant in the hotel. It's amazing. I recommend this host 100%
- JRJ.J. RamirezOct 29, 20255.0Streets to and fro are confusing 😕. Hotel is excellent for the price. Clean is a 3-4, pool 5,service 5, bed 5, food in the morning 5! I was so glad I booked here.
Frequently Asked Questions About Best Western Plus Lackland Hotel & Suites
What amenities does the Best Western Plus Lackland Hotel & Suites offer?
The hotel offers free Wi-Fi, a fitness center, hot tub, in-room mini fridges, and free internet access in all guest rooms.
Is the Best Western Plus Lackland Hotel & Suites a smoke-free property?
Yes, this hotel is a smoke-free property.
Does the hotel have any dining options available?
Yes, the hotel has a restaurant on-site.
What are the check-in hours at the Best Western Plus Lackland Hotel & Suites?
The hotel is open 24 hours every day of the week.
Where is the Best Western Plus Lackland Hotel & Suites located?
It is located at 3635 Crooked Trl, San Antonio, TX 78227, US.
How can I contact the Best Western Plus Lackland Hotel & Suites?
You can contact them by phone at +1 210-298-8880 or by fax at +1 210-298-8881.
How can I stay connected to the internet during my stay?
The hotel offers free Wi-Fi for guests throughout the property.
What nearby military facility is close to the Best Western Plus Lackland Hotel & Suites?
The Lackland AFB BMT Center, an armed forces branch facility, is nearby. This makes the hotel a convenient choice for visitors or personnel connected to the base.
Are there any religious organizations near the hotel?
Yes, the Centro Evangelico San Antonio, a church and religious organization, is located close to the hotel.
What nearby locations can guests visit before or after their stay at the hotel?
Guests can visit the Lackland AFB BMT Center, which is nearby and of interest especially to military personnel or visitors. Additionally, Centro Evangelico San Antonio is nearby for those interested in religious services.