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Best Western Plus Hill Country Suites

4.0
(892 reviews)

Business Details

18555 US Highway 281 N, San Antonio, TX
78258, United States
(210) 490-9191
http://bestwestern.com

About

HotelBest Western
At the Best Western Plus Hill Country Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Hill Country Suites will stand out among other hotels in San Antonio,TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Hill Country Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

Best Western Plus Hill Country Suites
18555 US Highway 281 N, San Antonio, TX
78258, United States

Hours

Reviews

4.0
892 reviews
5 stars
470
4 stars
185
3 stars
85
2 stars
42
1 star
110

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty bathrooms, stained furniture, and pest problems.

Customer Service

While many guests praised the friendly and accommodating staff, there were notable complaints about rude service and unhelpful responses to issues.

Breakfast Quality

The breakfast received positive feedback for variety and quality, with specific mentions of excellent service from staff during breakfast hours.

Safety Concerns

Multiple reviews raised serious concerns about vehicle break-ins and inadequate security measures at the hotel.

Room Condition

Guests reported mixed experiences regarding room conditions, with some rooms being clean and comfortable while others were dated and poorly maintained.
  • JM
    James Murray
    6 days ago
    5.0
    We stayed here while traveling between Texas and Ohio. The rooms were spotless and the service was impeccable. I would recommend this place.
  • CC
    Christina
    Feb 22, 2026
    5.0
    Friendly smiles from the get go. Beds were very comfy. The breakfast was amazing. Pancakes. Sausage. Fruit. Yogurt. Bagels. Orange juice. Biscuits and gravy. Biscuits were my favorite. Amazing location. I loved it.
  • KS
    Kevin s
    Feb 16, 2026
    1.0
    For one it seems like they don’t want people being able to use the tvs for anything other than cable, brought my switch hooked it up the setup button on the multiple remotes didn’t work when I used the menu button on the tv it was like the hdmi ports were disconnected, we had 2 tvs in the room, we got the jacuzzi room, the jets barely pushed water, killed at least 8 German cockroaches which is probably why the breakfast bar area is so dim, and finally no waffles at breakfast. Our room did have a nice view of Walmart and the over filled dumpster
  • SJ
    Santiago Jacobo
    Feb 15, 2026
    4.0
    Tome este hotel por estar cerca del lugar a dónde tenía que ir por 3 días Agradable la estancia la ubicación muy bien
  • GT
    Gloria TR
    Jan 30, 2026
    3.0
    The room was freezing during the Winter storm. The AC was on when I entered the room. Front desk said it would take an hour to heat up. It took all night. I asked for extra blankets to keep warm. The bathroom was in poor condition. Breakfast was adequate but also had broken equipment. I don't think they made fresh coffee during the time I was there, it smelled like week old coffee.

Brand Certified Facts from Best Western Plus Hill Country Suites

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