Best Western Plus Lackland Hotel & Suites

Reviews

• WC

  William Cattell

  Mar 20, 2026
  4.0
  Room was fairly clean, bed was not the best. I liked the way they served breakfast which made it personable. Staff was very friendly and the location to Lackland was perfect.
• KM

  Kylee Michaud

  Feb 26, 2026
  1.0
  Rooms were really dirty, there was not hand soap provided so we had to use shampoo or a facial bar, the hot tub was broken, the pool floors were really slippery and my children slipped and fell multiple times just walking, the room kept getting really humid, AND THERE WERE ROACHES IN THE BED! We came across 3 roaches during our stay, a small one on the floor, a baby one in the bathroom, and another baby one IN THE BED! Therefore deserves one star because that is just foul and unacceptable.
• JD

  James Dolor

  Feb 24, 2026
  5.0
  Nice and pleasant place, lovely and welcoming staff. Close to Lackland AFB
• CW

  Chelsy Womack

  Feb 21, 2026
  5.0
  I’m mainly giving them 5 stars bc the young lady that was serving breakfast was super sweet, the beds were soooo comfortable & the breakfast was amazing ❤️
• AH

  Ashley Hendricks

  Feb 8, 2026
  5.0
  I booked this location for my son's BMT graduation at Lackland. The location is super convenient for easily getting into the Valley Hi gate of the base. People warn about security near base but we felt completely safe here. The parking lot is well lit and the hotel itself is next to a park and a residential area, right off the 410/Crooked Trail, making accessing the base and nearby establishments easy with 2 ways of traveling. They offer a hot breakfast bar every morning and on Wednesday and Thursday they start it early at 5:30am for those traveling to graduation, or you can ask the front desk for a bag breakfast to go consisting of a fruit, granola bar and small water if leaving before service starts. The breakfast spread is a good variety and tastes great. There's also a waffle iron, 24/7 coffee and hot tea bar in the lobby, a small convenience stand for snacks, laundry items and other items that can be charged to your room. There's a hot tub and pool, both of which were open when we stayed(2/3/26-2/6/26) and are open til 10pm. There is also a gym. The rooms are spacious enough with a microwave and small fridge in each room. The mattress and pillows were super comfy and clean. The rooms do have some normal wear and tear but that's to be expected with the amount of turnover every week at the base for weekly graduations and isn't anything of concern. Every employee we interacted with was very friendly and helpful and if heading to graduation, they give you a 2 page packet with all kinds of helpful information for getting on base, frequent questions and even a highlighted map of routes to get on base. Local delivery services like Uber and door dash can deliver here as well. There's a gas station, Marco's Pizza and a Dollar General within 5 minutes and just right up the road on Valley Hi Road are tons of food, shopping, gas, a Gold's gym, etc. I highly recommend staying here. The price, convenience, hospitality, location and overall experience was worth every penny.