Many customers praised the friendly and accommodating staff, highlighting specific individuals for their exceptional service.
Cleanliness
Overall, guests noted that the hotel was clean, although some reported issues with pests and maintenance in certain rooms.
Breakfast Quality
The complimentary breakfast received positive feedback for its variety and quality, though some guests found it lacking at times.
Room Condition
While many rooms were described as comfortable and spacious, several reviews mentioned outdated decor and issues with mattresses and appliances.
Customer Service Issues
Some guests experienced significant problems with reservations and management's response, leading to dissatisfaction with customer service.
TR
Todd Rapczynski
Nov 9, 2025
4.0
Nice stay for the money.
JH
Jill H
Sep 21, 2025
1.0
I made a reservation months ago. I called customer service about a month before asking to make a note that we had 4 people and could not be bumped down to a king (because Holiday Inn did this to me before). The manager called two days before my arrival saying she couldn’t honor my reservation for 2 queens and could only give me a king. She acknowledged that she could see my note. I told her to ask someone who booked later to move because I had a very early booking and we had 4 people. She said that’s what she was doing. But come to find out, other people in my group who booked after us still got their rooms AND they had less people. I was the one who told everyone to book at the Holiday Inn in the first place. So the manager lied. I wouldn’t have posted a review if I hadn’t found out about the lying. That really bothered me. The right thing to do would have been to offer us two king rooms for the price of our 2 queen reservation since we had four people. Instead we were left scrambling for another hotel room just 2 days before our event. What is the purpose of a reservation? And if you can’t keep it, make it right! I am trying to stick with Holiday Inn when we travel but now you have screwed me over twice.
EE
Em Em
Sep 20, 2025
4.0
It has overall been an okay experience; the pool is clean, the staff is moderately friendly, but I have one major complaint. The property currently is remodeling their third floor. The company they hired to complete the renovation must also be under the impression that the free continental breakfast is for them. Breakfast is from 7 am to 10 am Sat and Sun.
When I came down with my kid at 8 am on Saturday, we had to wait behind 3 of the contractors to get food. They came down from the 3rd floor when the elevator picked us up on the 2nd, so this is how I know they were not just other guests. It was agitating to the point where even 8 hours later, I cant let it go.
I don't mind the contractors eat off the hotels dime, but the continental buffet is for staying guests. Could they have allowed us to go first before picking the biscuits, cinnamon rolls, and bacon clean. The hotel could habe offered to make the team a mini buffet in another area. It was unprofessional, rude, and inconsiderate.
DJ
Donald Jones
Sep 16, 2025
1.0
Bed Bugs? No. I woke up to thousands of ants in my suitcase. Response was I must of had something in my suitcase. I requested one or the other: clean my clothes and suitcase and send it to me or give me a refund for the night. They said they can't but the truth is they won't.
ES
Ed Sexton
Aug 28, 2025
5.0
I had a wonderful stay, the place was clean and the staff was very friendly. The late night staff member Molly was outstanding, during a crisis, she was kind and understanding and was extremely helpful is solving my problems.
Frequently Asked Questions About Holiday Inn Express Salado-Belton by IHG
What are the check-in and check-out times at Holiday Inn Express Salado-Belton?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is free breakfast provided at the hotel?
Yes, the hotel offers a complimentary buffet breakfast available for free.
Are pets allowed at the Holiday Inn Express Salado-Belton?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and guest rooms.
What fitness facilities does the hotel offer?
The hotel has a free fitness center equipped with an elliptical machine, treadmill, and free weights.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has an elevator for convenience.
What safety and sanitation measures are in place at the hotel?
The hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, removes high-touch items, and provides sanitizer. Staff are trained in cleaning procedures and hand washing.
Can guests hold meetings or events at the hotel?
Yes, the hotel offers three meeting rooms that can accommodate up to 100 guests, with audio/visual equipment and a 24-hour business center.
What nearby places can guests visit or use when staying at the hotel?
Guests can explore the Village of Salado's antique stores and boutiques, visit the Bell County Expo Center, or relax by Lake Belton and Stillhouse Hollow Lakes.
How can nearby locations support guests' convenience during their stay?
Nearby places like QuikTrip gas station and convenience store offer easy access to supplies, while Salado Veterinary Hospital provides pet care for guests traveling with pets.
Are there recreational outdoor activities close to the hotel?
Yes, guests can enjoy outdoor activities at Salado Soccer Field and Salado Little League Baseball Fields nearby.