Business Details
About
HotelSureStay
At the SureStay by Best Western Rockdale in Rockdale, TX, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
SureStay by Best Western Rockdale
381 N US Highway 77, Rockdale, TX
76567-9513, United States
Hours
Reviews
3.7
193 reviews
5 stars
70
4 stars
54
3 stars
25
2 stars
20
1 star
24
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including dirty bathrooms, strange odors, and pest issues such as cockroaches and bedbugs.
Staff Performance
While some guests praised the friendly and helpful staff, others reported poor service, including rude behavior and mishandling of room issues.
Room Quality
Guests had mixed experiences with room quality, with some finding them clean and comfortable, while others reported maintenance issues and unpleasant smells.
Value for Money
Several customers felt that the hotel was overpriced for the quality of service and amenities provided, particularly in relation to breakfast options.
- AUAnonymous UserNov 13, 20251.0Stayed here for two nights. Worst two nights of my life. Went outside to smoke and put a half cigarette in my cigarette pack and came back in not thinking anything of it and room service entered my room while I wasn’t there and said that I was smoking in the room. Shortly after people from the staff continued to just walk into my room while me my wife and my 1 year old son were spending time together. Thank god everyone was decent. Rooms are way overpriced for a two star hotel that only serves waffles and cereal for breakfast. Still tried to charge my card and told me that it was a hold charge for the room then came to my room and told me that the charge was for the smoking incident after telling me something different previously. First of all I didn’t think it was hotel policy for room service or any staff to just walk into your room without knocking. These people just want your money and have some sketchy practices going on here. Hard pass on this place ever again after this nightmare. I feel prejudged , lied to , and mislead by all of the staff here
- AAABN210_87Nov 9, 20255.0Front desk manager, AJ went out of his way to take care of us. At first had trouble with the showerhead and he came in with a new one to take care of the problem. Decent price good front desk.
- KKKatAug 8, 20254.0The beds were comfortable!! The staff was great!! 👍 I would stay there again!! Thank you 🙏
- GRGustavo RojasAug 1, 20252.0Our room had a weird smell, like mildew. The restroom was a bit dirty & we had a wolf spider & toad make their way into the room. How? I don't know. We tried swimming in the swimming pool as well, but there was algae & the water had a gross smell. The staff seemed friendly, but the issue is the lack of cleanliness & maintenance. We won't be staying here again & honestly, i don't recommend it as an option unless you are looking for a low cost stay and don't mind the lack of cleanliness.
- MHMarshae HollowayJun 19, 20225.0Nice clean
Frequently Asked Questions About SureStay by Best Western Rockdale
What are the check-in and check-out hours at SureStay by Best Western Rockdale?
The hotel is open 24 hours a day, 7 days a week, allowing flexible check-in and check-out times.
Is breakfast included when staying at SureStay by Best Western Rockdale?
Yes, free breakfast is available for guests during their stay.
Are pets allowed at SureStay by Best Western Rockdale?
Yes, the hotel welcomes pets and dogs are allowed on the property.
Does SureStay by Best Western Rockdale offer Wi-Fi to guests?
Yes, complimentary Wi-Fi is available to all guests during their stay.
Is smoking permitted at SureStay by Best Western Rockdale?
No, the hotel is a smoke-free property to ensure a clean and healthy environment for all guests.
What is the address and contact phone number for SureStay by Best Western Rockdale?
The hotel is located at 381 N US Highway 77, Rockdale, TX 76567-9513. You can reach them by phone at +1 512-446-6163.
Where can I eat nearby SureStay by Best Western Rockdale?
Bui's Sandwich and Pho is a nearby restaurant offering Vietnamese cuisine and sandwiches, great for a meal before or after your stay.
Are there other hotel options near SureStay by Best Western Rockdale?
Yes, nearby hotels include Americas Best Value Inn Rockdale, Best Western Rockdale Inn, Days Inn, and Regency Inn, offering additional accommodation choices.
What local services are available near SureStay by Best Western Rockdale?
Nearby services include Rock Nails & Spa for beauty treatments, Texas Propane for gas station needs, and Legacy Towing & Storage for roadside assistance.
Does SureStay by Best Western Rockdale offer any special promotions?
Yes, if you stay 2 nights, you can receive a $50 Best Western Gift Card as a special offer.