SureStay by Best Western Rockdale

Reviews

• SB

  Sherla Bialczak

  Mar 4, 2026
  1.0
  Rooms very dirty AJ was the rudest person ever Don’t recommend staying there Cats everywhere
• RS

  Ryan Spencer

  Jan 15, 2026
  3.0
  It's a hotel, dated and the upkeep isn't great but it's good enough for a night if you need it!
• AU

  Anonymous User

  Nov 13, 2025
  1.0
  Stayed here for two nights. Worst two nights of my life. Went outside to smoke and put a half cigarette in my cigarette pack and came back in not thinking anything of it and room service entered my room while I wasn’t there and said that I was smoking in the room. Shortly after people from the staff continued to just walk into my room while me my wife and my 1 year old son were spending time together. Thank god everyone was decent. Rooms are way overpriced for a two star hotel that only serves waffles and cereal for breakfast. Still tried to charge my card and told me that it was a hold charge for the room then came to my room and told me that the charge was for the smoking incident after telling me something different previously. First of all I didn’t think it was hotel policy for room service or any staff to just walk into your room without knocking. These people just want your money and have some sketchy practices going on here. Hard pass on this place ever again after this nightmare. I feel prejudged , lied to , and mislead by all of the staff here
• RR

  Rodrigo Rodriguez

  Nov 9, 2025
  5.0
  Front desk manager, AJ went out of his way to take care of us. At first had trouble with the showerhead and he came in with a new one to take care of the problem. Decent price good front desk.
• MH

  Marshae Holloway

  Jun 19, 2022
  5.0
  Nice clean

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