Best Western Roanoke Inn & Suites

Reviews

• HH

  Hugh

  Jan 6, 2026
  1.0
  This place is horrible. Stayed over the holidays but wanted to check out a day early. With plenty of notice, I cancelled the last night, they refused. We packed up to leave but ended up going back because we were being charged anyway. The key still worked but all the sheets had been removed. The room was in the middle of being cleaned at 8PM but whoever started had gone home. I go to the front desk, they just shrug. No apology still got charged for the night. TOTAL Rip off. Don't get me started on the minimal breakfast and the horrible service. This place is a joke. Customer service means nothing to these people.
• SS

  satish sreerama

  Jan 2, 2026
  5.0
  Nice location and great stay
• MJ

  Marshall Jackson

  Dec 18, 2025
  1.0
  Well, I showed up for stay in my room. I wasn’t allowed in Because my ID card was expired. I showed them the credit card that I put the room on. And I have an expired ID that was not taken for the credit card proof that I had and the transactions on my phone So I said, just give me my money back and I’ll go find another room But they would not give me my money back No refunds, they said I said well it doesn’t seem fair that you get the room and you get the money It’s your policy not mine is the customer. I should at least get my money back so I can go find another room. No refund he said Dispute it with your credit card company
• BH

  Betty Hamm

  Nov 17, 2025
  5.0
  Really a very nice stay for the price! The rooms were clean and quiet. Bring slippers, though, because they are not carpeted. The breakfast was good with lots of variety. Would definitely stay again!
• SP

  Sherry Payton

  Oct 20, 2025
  2.0
  I had a terrible experience at this hotel. The rooms looked okay but were pretty filthy. The floor felt very grimy and gross on my feet. I didn’t want to walk barefoot on such a dirty floor. It left my socks disgusting yellow-brown color and I wondered what was so dirty because it smelled bad. Underneath the rim of the toilet was disgusting! I dropped a lid on the ground, and when I bent over to pick it up, I could see under the rim of the toilet and it was filthy. It looked like a ring of poop. It wasn’t just rust Or discoloration because it was very three-dimensional, lumpy. I’ve never seen such a dirty toilet. I think somebody has not cleaned under the rim for about a year. They had about three bags of chips for sale and no drinks as far as snacks being available. There was no place to walk my dogs. Like even if I left that property to walk on a nearby street there was no place to walk around. The only way I had a place to park my SUV and U-Haul trailer is because I was willing to drive over a curb. There was not parking even though I was assured that I would have parking. They didn’t even have parking around the edge like most people do because that was all a fire lane. The guy didn’t even bother looking before he told me it was fine. As I always do, I called this property before I booked the hotel and I told them, “ I travel with my three small service dogs. Two of them are under 10 pounds and the other one is 15 pounds. Is that OK with you”? The guy said “three service dogs? yes OK”. I arrived at the property less than an hour later and I told him who I was and then I just called and asked about about the dogs and the trailer. I showed the service dog certification. He had me sign a piece of paper and I asked, is this about my dogs? And he said no that’s just about your stay. The next day I got kicked out because I had three dogs!!! I was supposed to stay for two days and I got kicked out. I told the guys working in the morning about the preapproval phone call several times and to my face they said they didn’t believe that had happened!!! They insisted that their guy would have written down that I had dogs if I would’ve told him that. If they just would’ve asked the guy, I’m sure he would’ve told them unless he decided to lie about it to keep from getting in trouble because he certainly said to me, “ Three service dogs? Yes OK.” And he saw their service dog IDs when I checked in. Their behavior was very rude and low class. And quite possibly misogynistic.

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