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Location
Holiday Inn Express & Suites Rio Grande City by IHG
5274 East Highway 83, Rio Grande City, TX
78582, United States
Hours
Reviews
4.4
255 reviews
5 stars
168
4 stars
48
3 stars
18
2 stars
4
1 star
17
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, although some reported issues with mold and unclean linens.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed it, others found it lacking in variety and quality.
Customer Service
Feedback on customer service was varied, with some guests highlighting friendly and helpful staff, while others reported unprofessional behavior from management.
Room Comfort
Guests generally found the rooms comfortable, but there were complaints about specific issues like outdated amenities and cleanliness.
Reservation Issues
Several customers expressed frustration over canceled reservations, particularly for events like weddings, citing poor communication and lack of professionalism from management.
- KSKeith SizerNov 29, 20253.0Nice quiet room, but the thermostat had a blue light that kept me up all night. The breakfast was lacking, probably because the lady that was working the breakfast area was not exactly working. The milk was empty. I had to go to the front desk and ask for some. A minute later she came around the corner shaking her head and literally stomping her feet like a child. Meanwhile, the bacon and sausage didn’t even look cooked. There were no cinnamon rolls. I asked for some but got no response. She stomped back to where she came from and we didn’t see her again. I’m going to assume she didn’t speak English or pretended she didn’t. Either way , no excuse! If we have to stay a second night we will check other hotels in the area first.
- SVSRG VAZAug 6, 20255.0Clean and quiet place.
- RGRamiro Jr. GuzmanAug 11, 20215.0Nice place great service
- CSCoty SvehlakSep 3, 20192.0This hotel charges for laundry, neighboring hotels don’t. Washer and dryer that you pay to use are pretty worn and dryer don’t dry completely. Front desk offers to wash and dry for $8. Internet is pretty much non existent here. Strictly WiFi. No Ethernet available. Front desk states they can’t get better internet. Go to the family dollar next door and I get 300mbs compared to the 5mbs here. Only Breakfast provides here. mediocre but is provided. Neighboring hotels offer dinner 3-4 nights a week tho.
Frequently Asked Questions About Holiday Inn Express & Suites Rio Grande City by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Rio Grande City?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is breakfast included for guests at the hotel?
Yes, a free buffet breakfast is available for guests.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Holiday Inn Express & Suites Rio Grande City?
No, pets including cats and dogs are not allowed at this hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking.
Does the hotel have a fitness center and what equipment is available?
Yes, the fitness center is free to use and includes elliptical machines and treadmills.
What safety and sanitation measures does the hotel provide?
The hotel uses commercial grade disinfectants, has enhanced cleaning in common areas and guest rooms, offers sanitizer, and practices safe food handling. Contactless check-in/check-out is also available.
How can guests find Holiday Inn Express & Suites Rio Grande City and what nearby amenities are available?
The hotel is located at 5274 East Highway 83 in Rio Grande City, TX. Nearby amenities include Family Dollar for shopping, the UPS Authorized Shipping Provider for shipping services, and Shell Gas Station for fuel needs.
Are there any medical facilities near the hotel for urgent care or specialist visits?
Yes, nearby medical facilities include Rio Grande City Urgent Care, Valley Ear, Nose & Throat Specialists, and Pediatric Care Center, making it convenient for guests needing health services.
What options are available near the hotel for dining or refreshments?
Guests can visit The Yogurt House for frozen yogurt. There are also nearby convenience stores and gas stations such as Tejano Mart and Exxon & Mobil Stations that offer snacks and drinks.