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Location
Holiday Inn Express & Suites Rio Grande City by IHG
5274 East Highway 83, Rio Grande City, TX
78582, United States
Hours
Reviews
4.4
254 reviews
5 stars
168
4 stars
48
3 stars
17
2 stars
4
1 star
17
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, although some reported issues with mold and unclean bedding.
Breakfast Quality
The breakfast received positive feedback for its variety and taste, though some guests noted limited options.
Staff Performance
The staff was frequently described as friendly and accommodating, with specific mentions of exceptional service from the management.
Customer Service Issues
Several reviews highlighted significant concerns regarding customer service, particularly related to reservation cancellations and lack of professionalism from management.
Comfort and Amenities
Guests appreciated the comfort of the beds and the overall amenities, although some mentioned issues with room maintenance and outdated technology.
- SVSRG VAZAug 6, 20255.0Clean and quiet place.
- RCRobbie CxoNov 13, 20204.0Front desk was very helpful went above and beyond to make sure as a guest I was comfortable. employee Julie and people like her are the reason that IHG and Holiday inn Express shine in RGV I will definitely be coming back and would recommend this hotel to anyone staying for a short-term just the weekend or anytime throughout the year pool was nice rooms were calanley staff was
- FIForrest Sammons IIApr 1, 20205.0The internet here is FANTASTIC. I can run Windows ‘95 at full speed.
- AGAlondra GarzaAug 10, 20175.0Great service
- LOLouie OrtegaMar 6, 20163.0The room was okay.
Frequently Asked Questions About Holiday Inn Express & Suites Rio Grande City by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Rio Grande City?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is breakfast included for guests at the hotel?
Yes, a free buffet breakfast is available for guests.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Holiday Inn Express & Suites Rio Grande City?
No, pets including cats and dogs are not allowed at this hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking.
Does the hotel have a fitness center and what equipment is available?
Yes, the fitness center is free to use and includes elliptical machines and treadmills.
What safety and sanitation measures does the hotel provide?
The hotel uses commercial grade disinfectants, has enhanced cleaning in common areas and guest rooms, offers sanitizer, and practices safe food handling. Contactless check-in/check-out is also available.
How can guests find Holiday Inn Express & Suites Rio Grande City and what nearby amenities are available?
The hotel is located at 5274 East Highway 83 in Rio Grande City, TX. Nearby amenities include Family Dollar for shopping, the UPS Authorized Shipping Provider for shipping services, and Shell Gas Station for fuel needs.
Are there any medical facilities near the hotel for urgent care or specialist visits?
Yes, nearby medical facilities include Rio Grande City Urgent Care, Valley Ear, Nose & Throat Specialists, and Pediatric Care Center, making it convenient for guests needing health services.
What options are available near the hotel for dining or refreshments?
Guests can visit The Yogurt House for frozen yogurt. There are also nearby convenience stores and gas stations such as Tejano Mart and Exxon & Mobil Stations that offer snacks and drinks.