Holiday Inn Express & Suites Port Arthur Central-Mall Area by IHG

Reviews

• MB

  miss kim brown

  Nov 1, 2025
  5.0
  We absolutely loved our stay everyone at the front desk was fabulous the breakfast was amazing
• DD

  DGTHA

  Sep 12, 2025
  1.0
  Called to inquire about scheduling a site visit for a room block of over 50 room nights for an event next year. I was told they are too busy to meet with me (a week from now) and that they don’t like to do site visits. Good to know…I won’t bother them again for future business opportunities.
• RR

  Riley

  Aug 4, 2025
  4.0
  Me and my family stayed here awhile ago and here are my HONEST thoughts. Its not bad. breakfast was good hotel room 301 is very spacious service was nice It was the miss communication that did it for me. It was our checkout day and we needed to take showers so my brother went down and asked for a new set of towels and got told housekeepers are going to send it up 15-20 minutes later still dont have them my sister called down to see what was the status on the towels and got told they should be coming up with them. 15-20 minutes later still dont have the towels At this point im mad so i go down there and got the towels And i tried not to be rude because i know if she put in a request for towels to be sent up then thats in the hands of the housekeepers. but besides that is a good hotel
• JC

  Joe Charcas

  Jul 30, 2025
  4.0
  Was simple straight forward. Would have given 5 stars but only set back for me was one thing. It was my mistake for putting the wrong card to charge but when mentioned about the correct card, it was put on file but never switched. With bad is good, the next morning went and talked to the front desk and a young man was there helped with the issue resolved it and I was on my way. Other than that the young lady that helped me check was kind, very professional and had great service also but was just that minor set back. Over all was a good night clean and didn't wake up feeling ugh. So the rooms were great. Over all would definitely stay again. Just not the error on my part lol.
• PR

  Patty Reaper

  Jul 20, 2025
  4.0
  This was our second night of our weekend getaway for our anniversary. It wasn't a horrid stay by any means, but cleanliness could be a little better. I'll explain what I mean by that through this post. First I want to say that the service was wonderful. We have zero complaints about the staff we interacted with. I also love that after a certain time at night, you must have a room key to get into the hotel or use a phone outside the entrance to confirm a reservation. Breakfast was also good for your standard continental breakfast. There were scrambled eggs, egg omelet, bacon, sausage patties, sausage links, biscuits, gravy, a variety of cereal, but the milk in the cooler felt room temperature to the touch so I opted for no cereal. Now, the room was nice. The bed was comfortable and clean. There was a strange musty smell when you first entered the hotel room. We just dealt with it because the bed was comfy and clean. So, we went to Sonic to get food (terrific Sonic btw) and brought it back to the room. The same musty smell hits us again upon returning. I just rolled my eyes and sprayed some air freshener. When I started to sit at the desk to eat, I pulled the office chair out and noticed that something had spilled all over the mesh holes of the chair back. Like something from a former guest was spilled and splashed over the chair and still hasn't been cleaned. Now to my next complaint. I was sitting there munching my coney, peacefully listening to Mr Ballen when suddenly a waterbug the size of a dang Volkswagen skitters up the wall. It came from behind the very desk I was sitting at right then. My legs were under this very desk where this behemoth Madagascar-looking nemesis of every shorts-wearing lady just scurried from! I lost my crap! So naturally my husband had to save me by eliminating the creature of the vast. HOLIDAY INN please, PLEASE seek assistance from a pest company so no further trauma is dealt by this winged creature of the deep under-desk world. Ladies....avoid sitting at the desk in shorts unless you want the feeling of teensy feet scurrying over your legs...shivers* Oh, the bathtub holds a little water when showering. Other than the water bug from the deep, the musty smell, and tub draining problem we had an excellent stay. I even was able to sleep after the horrid bug incident lol.

Frequently Asked Questions About Holiday Inn Express & Suites Port Arthur Central-Mall Area by IHG