Business Details
About
Hotel
Welcome to the Hampton Inn Pleasanton, Texas birthplace of the cowboy. Located minutes from Pleasanton Municipal Airport, Eagle Ford Shale, and Coastal Bend College. This premiere hotel is a convenient stop whether on business or leisure travel. The hotel is located near Highway 281 and Highway 97, about 45 minutes from San Antonio. Enjoy amenities like a microwave, refrigerator, coffee maker, and complimentary high-speed wired and wireless internet. Start your morning off right with our free On the House Hot Breakfast. Take a swim in our outdoor pool and hot tub, or work out in our state of the art fitness center.
Location
Hours
Reviews
4.2
292 reviews
5 stars
159
4 stars
75
3 stars
26
2 stars
8
1 star
24
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many reviews highlighted friendly and helpful staff, with specific mentions of employees like Joshua and Bianca providing excellent service.
Cleanliness
Overall, guests appreciated the cleanliness of the rooms and common areas, although some noted issues with maintenance and cleanliness in certain areas.
Customer Service
Several customers reported poor experiences with management and front desk staff, particularly regarding handling complaints and issues.
Amenities
Guests enjoyed the breakfast offerings and additional amenities like evening snacks, but some reported issues with the pool and gym equipment.
Renovation Issues
Some guests experienced disturbances and dissatisfaction due to ongoing renovations, including noise and incomplete updates.
- NNNSep 10, 20251.0I had one of the worst hotel experiences of my life at this Hampton Inn (2057 W Oaklawn Rd, Pleasanton, TX). At around 3:35 AM, my party was suddenly disturbed by a loud knock at the door. A staff member named Angela said she needed to check for a leak. One of my guests was in the shower, and we politely asked her to wait just a couple of minutes. Once she came in, she claimed she might need to return later. Out of concern, I went downstairs to see the damage she mentioned. The entire business center had visible water damage coming from the ceiling near the sprinkler system, which clearly had nothing to do with my room. When I tried to discuss this with the staff, I was met with disrespect and rude behavior. Angela made unnecessary side comments, and when I asked to speak with a manager, I was connected with Wally, the General Manager, who was even more dismissive and unprofessional. When I asked for higher-level management information to escalate the issue, Wally chose instead to call the police and forcefully end my stay at 4:30 AM. I was left with no choice but to drive an hour to San Antonio in the middle of the night to find another hotel. This type of treatment is completely unacceptable for a Hilton property. I was not only disrespected as a guest but also left stranded without accommodations because of how poorly the staff handled the situation. I would strongly caution others to reconsider staying here until management and customer service are drastically improved.
- SSStan SouloutkiJun 19, 20255.0Traveled to Pleasanton, Texas on business and stayed at the Hampton Inn. Great hotel. Rooms were super quiet and of course the daily breakfast, which starts at 3:00am, is included. Nice touch having the fruit infused ice water in the lobby after a long day in the Texas heat. The hotel also has an outdoor swimming pool. Highly recommend this hotel.
- GJGamingWith JesseJun 18, 20254.0Great hotel, very clean and staff are polite. Had a great stay.
- CRChris ReevesJul 28, 20214.0Very nice staff..pool outta order..wifi not working either but over all a very nice place to stay
Frequently Asked Questions About Hampton Inn Pleasanton
What are the check-in and check-out times at Hampton Inn Pleasanton?
Check-in time is at 16:00, and check-out time is at 11:00.
Does Hampton Inn Pleasanton offer free breakfast?
Yes, the hotel provides a complimentary buffet breakfast called On the House Hot Breakfast.
Is Hampton Inn Pleasanton accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and features accessible parking and elevators.
Are pets allowed at Hampton Inn Pleasanton?
Yes, the hotel welcomes both cats and dogs.
What amenities are available for fitness and relaxation at the hotel?
Guests can enjoy a free fitness center with equipment like treadmills, elliptical machines, and free weights, as well as an outdoor pool and hot tub.
Does Hampton Inn Pleasanton provide free WiFi for guests?
Yes, the hotel offers free WiFi in public areas, including a public internet terminal.
Is parking available at Hampton Inn Pleasanton?
Yes, there is free self-parking available for guests.
Are there convenience stores or dining options near Hampton Inn Pleasanton?
Yes, nearby you can find a convenience store, Dollar Tree discount store, Little Caesars Pizza, and Burger King for quick shopping and dining options.
How can customers traveling to Hampton Inn Pleasanton use nearby transit or services for convenience?
Guests can use nearby Tex Best Travel Center for gas and convenience items, and Penske Truck Rental if they require vehicle rentals during their stay.
What local services are available near Hampton Inn Pleasanton for guest needs?
Nearby services include Lightning Fast Car Wash for vehicle cleaning, Republic Dental for dental care, and Comet Cleaners or Riata Cleaners for laundry needs.