Staybridge Suites Plano - Richardson Area by IHG

Reviews

• IP

  I. Peters

  2 days ago
  2.0
  Of the three Staybridge Suites we stayed at last week, this was by far the worst maintained. Here are my comments, in no particular order: - Positive: The rooms were clean. - The young man at the check-in desk was very friendly and professional. - All the faucets, or their respective levers, were extremely loose and wobbly so that they could have come off at any moment. This was the case in both the kitchen and the bathroom. - The handle on one of the kitchen cabinets had apparently come off at some point. It was then reattached at a significant angle. All other handles were straight, so it looked as if nobody really cared. The breakfast experience was awful in all Staybridge Suites, so this part is identical to the other two reviews I wrote: - It is absolutely beyond me how in this day and age, in a 3-star hotel, guests have to eat off of styrofoam plates and bowls and use plastic cutlery. California has banned the use of these over a year ago - for dreadful environmental impact and harmful substances that can be released into the body when hot food is placed on those plates. I found this totally appalling. - Several guests think nothing of showing up in the breakfast area in their PJs. I mean - there is casual, and then there is too casual. - By far the least well-maintained of the three. In fact, we rebooked rooms at the Staybridge Suites at Parkwood Blvd for our last night in the area. We simply did not want to stay at this Staybridge again, even though we had originally booked there.
• LF

  Lex Freeman

  Mar 3, 2026
  1.0
  Gym bike broken 6+ weeks, Basketball hoop busted for longer, Daily reminder to fill in the water bottle at the gym, IHG Upgrade and Welcome gift policies not followed, Need more customer friendly staff, who are focused on the guest instead of making things convenient for their own persona (multiple guests complaining) Rooms missing silverware and other conveniences All around subpar experience, would NOT recommend
• CR

  Cassandra Reynolds

  Feb 25, 2026
  5.0
  This place was very nice room was very clean and smells real good staff was friendly the breakfast would be better with biscuits and gravy on the weekends
• DG

  DeAnn Grandy

  Feb 14, 2026
  5.0
  This location has been wonderful! Amazing customer service from Curtis in sales and Shawna at check in. So friendly!!! Going to be here a long time so glad for the experience. Breakfast has several options.
• TW

  TROY WORK

  Dec 20, 2025
  5.0
  Just a bit dated but quiet and comfortable. Lots of stores and restaurants nearby. The full size fridge is always a plus.

Frequently Asked Questions About Staybridge Suites Plano - Richardson Area by IHG