Business Details
About
HotelWedding VenueBusiness Meeting Locations
Experience modern amenities at our Plano Texas hotelIt is conveniently located at the Jupiter Road exit off the George Bush Highway near the new upscale CityLine Complex.
Striking the perfect balance between refinement and relaxation, extraordinary design meets complete functionality for business and leisure travelers alike. Shuttle service is provided to many corporations including State Farm, Raytheon, Cisco Systems, Samsung, United Healthcare, Texas Instruments, Fujitsu, as well as the University of Texas at Dallas. For shopping, Firewheel Town Center, Methodist Richardson Center and Baylor Medical Center are within five miles. CityLine offers unique and exciting dining and entertainment options, merging the energy and vibrancy of the city to the convenient proximity of the suburb. Bring your swimsuit and relax in our indoor pool or have a splashing good time at the nearby Hawaiian Falls Waterpark. Weekend sporting events are also popular at many of the nearby attractions including the Toyota Stadium, Cheer Athletics, and Richardson Gymnastics Center. The Garland Convention Center is home to year-round events including high school graduations and concert performances.
The warmth, the ambiance, and the pampering guest experience make this Holiday Inn Express an obvious choice for travelers.
Location
Holiday Inn Express & Suites Plano East - Richardson by IHG
2001 E President George Bush Highway, Plano, TX
75074, United States
Hours
Reviews
4.1
560 reviews
5 stars
347
4 stars
85
3 stars
29
2 stars
14
1 star
85
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests appreciated the cleanliness of the rooms and hotel facilities, although some reported issues with dirty towels and maintenance problems.
Customer Service
Customer service experiences were mixed; while some staff were described as friendly and helpful, many reviews highlighted rude and unprofessional behavior from front desk staff.
Breakfast Quality
The breakfast received varied feedback, with some guests enjoying the options while others found it lacking in quality and freshness.
Maintenance Issues
Numerous guests reported maintenance problems, including issues with hot water, broken amenities, and cleanliness concerns in common areas.
Location and Value
The hotel is conveniently located near major highways and restaurants, and many guests found it to be a good value for the price.
- JWJeffrey Wade2 days ago5.0Only complaint I have and it's not the hotel's fault, there isn't any food places within walking distance. Other than that, great hotel!
- S6SS 6.24 days ago3.0Clean when we got there but they never came to clean after, we stayed there 3 nights. I went to the front to tell them they needed to come by but they never came. The times they came it was 8am and we were still asleep. It was almost like they knew we were still sleeping and using that as an excuse to skip us. When I went to let the front desk know, the lady was vacuuming her area and she didn’t turn the vacuum off to hear me out and didn’t make eye contact. Very frustrating.
- YCYu CaiNov 9, 20255.0Stayed here for three nights one week ago. Overall experience was great! Great price! The room was super clean, and the bed was very comfortable. Location is very convenient too. Breakfast was okay. The only thing with little concern is the noise level - if you are light sleeper, make sure to ask the front desk to check-in the even-numbered room which not faces George Bush Turnpike.
- CMCrystal MadsenOct 23, 20251.0When we checked in the man at the counter was to busy on his personal cell phone. When he finished his personal business and allowed us to check in he gave us the room keys with no instructions on how to get to our room. We then tried asking him but he acted as though he couldn't understand English when he was clearly speaking to us before. The ice machine was out on the second floor and it stunk. Our room had many issues like wall paper in the bathroom was falling off the wall all around and the shower doors didn't close and it soaked the floor. The towels were dirty with a cream like stuff inside one of them and the other had a shoe print on it when I called to tell the office their response was yeah that happens sometimes. The breakfast was okay. 😞 I will never stay here again.
- AKAimal KhanOct 11, 20251.0Worst Hotel Experience – Stay Away! I recently stayed at this Holiday Inn and had a terrible experience. The front desk staff and the manager were extremely rude and unhelpful. The swimming pool was closed, the faucet in my room didn’t work, and the bed was so old it broke while I was sleeping. Instead of checking if I was okay, the manager tried to charge me for it. They eventually moved me to another room, but the furniture there was also old and unstable—I had to be extra cautious not to break another bed. I was traveling for family wedding and didn’t have time to find another hotel, otherwise I would have left immediately. This place is poorly maintained, the staff has no sense of customer service, and it’s not worth staying here even for one night, honestly i have been staying with this hotel chain for so long and never had any issue before if management wants to keep the good brand name of Holiday inn they need to immediately bring some professional people to run this place specially the manager needs to be replaced immediately.
Frequently Asked Questions About Holiday Inn Express & Suites Plano East - Richardson by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Plano East - Richardson?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free breakfast?
Yes, the hotel provides a complimentary buffet breakfast for guests.
Is the hotel pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have amenities for fitness enthusiasts?
Yes, there is a free fitness center equipped with an elliptical machine and free weights, as well as a treadmill available.
Are there any accessibility features available at the hotel?
Yes, the hotel offers accessible parking and is mobility accessible.
Does the hotel provide business services?
Yes, there is a business center available for guest use, and the hotel has meeting rooms.
Is there a shuttle service available, and which corporations does it serve?
Yes, the hotel offers a local shuttle serving many corporations including State Farm, Raytheon, Cisco Systems, Samsung, United Healthcare, Texas Instruments, Fujitsu, and the University of Texas at Dallas.
What nearby attractions can guests visit during their stay?
Guests can enjoy nearby CityLine Complex for dining and entertainment, Hawaiian Falls Waterpark, Toyota Stadium, Cheer Athletics, Richardson Gymnastics Center, and the Garland Convention Center for events and concerts.
How can nearby transportation options help me reach the hotel?
The hotel is conveniently located near the Jupiter Road exit off George Bush Highway. Local shuttle services connect guests to major corporations and nearby areas, making access to the hotel easy.
Are there interesting nearby places to visit before or after my stay at the hotel?
Yes, guests can visit King of Kings Dallas church, Courtyard Dallas Plano/Richardson hotel and resort, Comfort Suites Plano - Dallas North, and various local real estate and automotive services nearby.